1. I am no longer able to connect to virtual desktops using PCoIP - I get a black screen or it just closes out.   - 20100501


2. I am trying to connect to a Windows 7 VM and I cannot get dual monitors to work.   - 20100501


3. When running a PowerPoint Presentation on a VM using VMware View Client is runs extremely slow.  - 20101112


4. A duplicate copy of the same attached USB printer is seen inside the virtual desktop.  - 20101112


5. Trying to connect to a Windows 7 VM and just get a black screen which eventually disconnects.  - 20110124


6. When I start a Linux VMware View session or attempt to select a VM desktop it immediately returns to the Connection Manager.  - 20120511

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1022830

 

Upgrading VMware Tools in a virtual desktop causes PCoIP connections to fail

Symptoms

• Connections to virtual desktops using PCoIP fail
• You are no longer able to connect to virtual desktops using PCoIP
• You have recently updated VMware Tools
  
  For example, you have installed ESX 4.0 Update 2, which updates VMware Tools, and you are no longer able to connect to virtual desktops using PCoIP

Resolution

This issue only affects customers that have View 4.0.x installed and have upgraded their ESX environment to ESX 4.0 Update 2.

Prevention

To avoid this issue, do not upgrade to ESX 4.0 Update 2 if you are using View 4.x with PCoIP.

OR

You can install VMware Tools for ESX 4.0 Update 2 without the SVGA driver.

To install without the SVGA driver, after upgrading you VMware Tools package on ESX host, from vSphere Client:

1. Right-click on the guest, and click Guest > Install/Upgrade VMware Tools.
2. Ensure Automatic Tools Upgrade is selected
3. Copy and paste the following text as it applies to your environment into Advanced Options:
   
   Note: Do note include line breaks when you copy the text. The line breaks are for formatting purposes only.
   
   For x86 guests:
   /s /v "/qn REINSTALLMODE=voums REINSTALL=WYSE,VMXNet,VMCI,Mouse,MemCtl,Hgfs,VSS,VMXNet3,vmdesched,ThinPrint,Sync,
   PVSCSI,Debug,BootCamp,Audio,Buslogic,VICFSDK,VAssertSDK,Toolbox,Upgrader,GuestSDK,
   PerfMon,Common,microsoft_dlls_x86,ArchSpecific"
   
   For x64 guests:
   /s /v "/qn REINSTALLMODE=voums REINSTALL=WYSE,VMXNet,VMCI,Mouse,MemCtl,Hgfs,VSS,VMXNet3,vmdesched,ThinPrint,Sync,
   PVSCSI,Debug,BootCamp,Audio,Buslogic,VICFSDK,VAssertSDK,Toolbox,Upgrader,
   GuestSDK,PerfMon,Common,microsoft_dlls_x64,ArchSpecific"
   
   
4. Click OK. VMware Tools automatically upgrades in the guest, and the guest reboots.

Workaround

For customers that do not have a requirement to use PCoIP, you can use RDP. For more information on using RDP, see the VMware View Administration Guide.

For customers that are experiencing the issue and want to continue using PCoIP, use this workaround:

Note: VMware recommends that you have VMware View 4.0.1 installed prior to performing these steps.

1. Log in to the affected virtual machine(s) with Administrator rights. This is any virtual machine that has the VMware Tools shipped with ESX 4.0 Update 2 installed.
2. Rename the C:\Program File\Common Files\VMware\Drivers\Video folder to C:\Program File\Common Files\VMware\Drivers\Video-OLD.
3. From a working virtual machine, copy the C:\Program File\Common Files\Vmware\Drivers\Video folder to C:\Program File\Common Files\Vmware\Drivers\ on an affected virtual machine.
4. Click Start > Settings > Control Panel > System.
5. Click the Hardware tab and click Device Manager.
6. Expand Display Adapters.
7. Choose VMWARE SVGA II. Right-click on it and choose Properties.
8. Click the Driver tab. You are presented with the SVGA driver properties.
   
   The version is 11.6.0.34 (Driver Date 01/03/2010).
   
   
9. Click Update Driver. The Hardware Update wizard displays.
10. When prompted with the question, "Can windows connect to Windows Update to search for software?", click No, not at this time and click Next.
11. When prompted with the question, "What do you want the wizard to do", click Install from a list or specific location (Advanced) and click Next.
12. Click Don't search. I will choose the driver to install and click Next.
13. On the next screen, you are presented a list of two or more VMWARE SVGA II Versions to choose from. For example:
    
    VMWARE SVGA II Version: 11.6.0.31 (21/09/2009)
    VMWARE SVGA II Version: 11.6.0.32 (24/09/2009)
    VMWARE SVGA II Version: 11.6.0.34 (01/03/2010)
    
    Choose VMWARE SVGA II Version: 11.6.0.32 (24/09/2009).
    
    
14. Click Next. The driver begins installing.
15. Click Continue Anyway when Windows notifies you that VMware SVGA II has not passed Windows logo testing.
    
    The driver install completes.
    
    
16. Click Finish.
17. Click YES when prompted to restart your computer.
18. Verify that PCoIP is now working.

Note: VMware is investigating a permanent fix for the issue so our customers can upgrade to ESX 4.0 Update 2 without experiencing this issue.

We will update this article with more information as it becomes available.

Update History

06/16/10 - Added RDP workaround for customers that don't have a strict PCoIP requirement 06/16/10 - Added preventative steps and extensive workaround for customers using PCoIP

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Please refer to this article but multiple monitors is only supported when you connect to the OS Windows Ultimate or Enterprise 7. Windows professional or home will not support multiple monitors. This is the operating system you are connecting to not the thin client. 

http://social.technet.microsoft.com/Forums/en/windowsserver2008r2rds/thread/03f73444-5755-402e-8b71-efffec2a89ba

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VMware suggests to change the default video driver in the VM from "VMware SVGA 3D (Microsoft Corporation - DDM)" to the VMware driver from "c:\program files\common files\vmware\drivers\video" 

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The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:

• Modify the following registry key:

HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters

Set the value to false

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In the Device Manager, if you find that the video driver is listed as VMware SVGA 3D, you have to update it to VMware SVGA II. You can find the driver in C:\Program Files\Common Files\VMware\Drivers\video.

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VMview 5 is designed for security and by default requires a secure https connection using a preinstalled certificate.

If you are not using an https or secure connection to your VMview Server then follow these steps.

• When creating the connection on your 10ZiG thin client, choose the Advanced Tab and uncheck the Disconnect from server on logoff.



• Now connect as normal to your VMview Server as normal but you will now notice this prompt alerting that the Server is unsecure. On the initial set up of the connection.



• Now click on File, Preferences



• In the Preferences window change the Default connection type to ALLOW…(Not Secure) and click OK.



• Now click on File, Quit



• Choose your connection and click Connect and proceed to log on as normal and select your desktop.

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