XPe Administration

  1. How do I access the user control panel on the XTC? 


  2. Why are none of my changes being saved? 


  3. In Flash Disk Write Protection, why is the commit changes button is dimmed? 


  4. Internet Explorer processes slow and it consumes a large amount of CPU. 


  5. I cannot log into Citrix as a domain user and launch published applications. 


  6. The XTC 1000 boots up but my monitor does not come on.  The LED light is amber and I can VNC into it. 


  7. I get a message indicating my registry is corrupt and asks if I want to revert to a previous one, how should I answer it? 


  8. How do I get the RDP session to start automatically? 


  9. Having problems connecting to the thin client using RDP. 


  10. Every time I start the XPe unit it comes up asking for the TCP/IP information - how do I stop it from popping up all the time? 


  11. How can I limit what my users can do and see on the XP Thin Client? 


  12. How do I force users to have to log on rather than log on automatically? 


  13. How do I install a Bluetooth device on the XP embedded thin client? 


  14. I do I set the XP Thin client to log on automatically as a specific user?  


  15. How can I determine what build date I have on my XP thin client?  


  16. Do the XPe thin clients support LEAP?  


  17. My XPe thin client keeps running out of disk space and we are not adding anything or doing anything out of the ordinary.  


  18. How can I remove the system information from the lower right hand side of the desktop?  


  19. I am installing a printer and it is prompting me for the Windows installation CD.  


  20. How do I stop the Citrix Neighborhood Agent from starting on boot?  


  21. When I configure the TS Gateway Server Settings in Windows 2008 and check Bypass TS Gateway for local address, I get an error.  


  22. After XX amount of days I cannot log my XPe thin client into the domain. The computer name must be deleted out of the active directory and then re-joined to the domain. 

 
  How do I access the user control panel on the XTC?  

Go to start/run and type control userpasswords2 and select OK. 

User Control 

User Control Advanced 

Back To Top


 
  Why are none of my changes being saved?  

Make certain after any changes are make that you double click on the ICON that says Flash Disk Write Protection.  Click on Commit changes. 

Flash Disk Write Protection

Back To Top


 
 In Flash Disk Write Protection, why is the commit changes button is dimmed? 

You must be logged on as an administrator to save changes to the image. 

Back To Top


 
 Internet Explorer processes slow and it consumes a large amount of CPU. 

To fix this problem we used the following solution:

To quickly disable and enable Flash in Internet Explorer on demand, here is an extension of the above registry edit.  Tested  with NT 4 but should also work in XP and Win 2K.

Use a text editor (Notepad is fine) to create file:

c:\flash_disable.reg

Enter the following 3 lines - NOTE** (everything between brackets [] should begin and end on one line)

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}]

"Compatibility Flags"=dword:00000400

Save this file and create another file, name it c:\flash_enable.reg

Enter the following 3 lines - NOTE** (everything between brackets [] should begin and end on one line)

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}]

Save this file and exit the editor.

You can now choose how you would like to run each of the created files.

  1. Click Start-Run and type C:\flash_disable.reg, or C:\flash_enable.reg

  2. Create shortcuts on your desktop to execute files.

  3. Create Start menu items to Disable or Enable Flash.

  4.  

Back To Top


 
 I cannot log into Citrix as a domain user and launch published applications. 

The keyclass="answer" modified to get Citrix to work with the XPe thin client is located at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Modify the security on this key and the three subkeys.  Right click on each key, then click on permissions on the menu.  Click on "Advanced" for special permissions.  Click on "Edit" to the the Users group.  Click the checkbox to enable the "Set Value" and "Create Subkey" security settings.  Enable those settings on the MSLicensing key and the HardwareID, Store, and LICENSE000 subkeys.   

Back To Top


 
 The XTC 1000 boots up but my monitor does not come on.  The LED light is amber and I can     VNC into it. 

Reset the CMOS - with the power off, remove the cover and find the battery. Next to the battery you will find a yellow or orange jumper. Move it from the middle and end to the middle and opposite end for approximately 10 seconds then move back to original position.

Back To Top


 
 I get a message indicating my registry is corrupt and asks if I want to revert to a previous     one, how should I answer it? 

You may get this with bad memory.  Always answer NO, shut down unit, put correct memory in unit and it will come up fine.  If you answer YES, you will corrupt the DOM.

Back To Top


 
 How do I get the RDP session to start automatically? 

Create an RDP profile and add it to the start-up menu/start-up folder.

Back To Top


 
  Having problems connecting to the thin client using RDP. 

The XPe thin client image is built with a blank administrator password and RDP requires a password and will not connect without one.

Back To Top


 
 Every time I start the XPe unit it comes up asking for the TCP/IP information - how do I stop      it from popping up all the time? 

Use regedit to modify the registry.

Registry Key 

Delete the key CheckVerOfSet1

Back To Top


 
 How can I limit what my users can do and see on the XP Thin Client? 

XP Run 

MMC Console 

Select File - Add/Remove Snap-In

Group Policy Wizard 

Select Group Policy Object Editor and select Add

Add Remove Snap-In 

Select Finish

Start Menu And Task Bar 

Double click on the desired setting on the right.

Remove Settings 

Select OK - Save and Exit

Back To Top


 
 How do I force users to have to log on rather than log on automatically? 

Go to Start - Run

type control userpasswords2 - press Enter or OK

Account Control 

Check the Users must enter a user name and password to use this computer.

To force the user to press control alt delete to log on go to the Advanced tab and check Require users to press Ctrl+Alt+Delete.

Account Control Advanced  

Save the changes

Reboot the system

It now prompts to login

Back To Top


 
 How do I install a Bluetooth device on the XP embedded thin client? 

When installing Bluetooth devices on xp embedded there are a list of steps that must be taken.

  1. Do not plug in the Bluetooth device.
  2. Install the wincomm drivers they are located in the product folder under Bluetooth – Winncomm
  3. After installing the drivers insert the Bluetooth device
  4. Update the driver for Generic Bluetooth radio use the INF folder in the Bluetooth – Winncomm folder (ONLY FOR USB DEVICES) otherwise skip this step
  5. Right click on the Bluetooth icon in the system tray and start bluetooth
  6. Then walkthru the wizards (There is help files in the Bluetooth – Winncomm directory under user guides. Please review them
  7. Then connect the Bluetooth device
  8. If it is a WASP scan gun install the utility located in the Bluetooth – Winncomm folder
  9. Start that program up and connect to the appropriate com port.

!! You must install the Bluetooth a certain way or it will not work !!

Bluetooth Wireless Scanner.doc

Back To Top


 I do I set the XP Thin client to log on automatically as a specific user?  

Go to Start - Run

type control userpasswords2 - press Enter or OK

uncheck the Users must enter a user name and password to use this computer

 

AutoLogOn

Enter the user name and password associated.

Save the changes

Reboot the system

Back To Top


 How can I determine what build date I have on my XP thin client?  

Three ways:

#1

XP Release

#2 From the registry information

 

REG Release

#3 From the OEMINFO.INI in Windows\System32

XP EOMINFO

Back To Top


 Do the XPe thin clients support LEAP or PEAP?  

The Super RBT with an Intel card and XTC-1300 with the Linksys wireless card support LEAP and PEAP. Note: the 512MB image does not have enough room on the DOM to support LEAP or PEAP.

Back To Top


 My XPe thin client keeps running out of disk space and we are not adding anything or doing     anything out of the ordinary.  

TWEEK option:

From Windows Explorer -

Delete the Windows/CSC directory and from Tools --> Folder Options --> Offline Files --> Uncheck Offline Files and apply the changes.

Offline

Back To Top


 How can I remove the system information from the lower right hand side of the desktop?  

Edit the registry:

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Delete BGInfo

Close registry editor and commit changes.

Back To Top


 I am installing a printer and it is prompting me for the Windows installation CD.  

When installing a printer, windows may prompt you for the installation CD. We provide 2 CDs when the units are shipped, the XP recovery CD and the Thin Client Management Software CD. The Thin Client Management Software CD contains the cab file that you will need in the Utils\prtdrv folder. The name of the file is DRIVER.CAB file.

Printer Cab

Back To Top



 How do I stop the Citrix Neighborhood Agent from starting on boot? 

To remove the automatic load of Change Server—Citrix Neighborhood Agent on boot, right click on START and select EXPLORE. Click to expand local disk C —> click to expand Documents and Settings —> click to expand All Users —> click to expand Start Menu —> click to expand Programs —> click to expand Startup —> delete Program Neighborhood Agent. If write protected please commit changes!

Back To Top



 When I configure the TS Gateway Server Settings in Windows 2008 and check Bypass TS Gateway for local address, I get an error. 

When checked it uses Remote HTTP but that is not in the virtual build. Copy the rhttpaa.dll (zip file below) to the windows\system32 folder and save the changes. When this box is unchecked, it does not use remote HTTP when connecting.

rhttpaa.zip

Back To Top



 After XX amount of days I cannot log my XPe thin client into the domain. The computer name must be deleted out of the active directory and then re-joined to the domain. 

The reason why this occurs is that domain and PC exchange a secret key behind the scenes and the default time limit on this exchange is 30 days. When EWF is enabled and the PC gets rebooted and the change that has occurred is not saved in the registry. The work around for this is

Start|Run

Type regedit

Go to key

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\parameters]

Locate parameter on right side

Disablepasswordchange it is set to 0

Change it to a 1

Save changes

Back To Top