XPe Administration

  1. How do I access the user control panel on the XTC?  - 20080101

  2. Why are none of my changes being saved? - 20080101

  3. In Flash Disk Write Protection, why is the commit changes button is dimmed?- 20080101 

  4. After XX amount of days I cannot log my XPe thin client into the domain. The computer name must be deleted out of the active directory and then re-joined to the domain - 20080101

  5. I cannot log into Citrix as a domain user and launch published applications. - 20080101

  6. The XTC 1000 boots up but my monitor does not come on.  The LED light is amber and I can VNC into it. - 20080101

  7. I get a message indicating my registry is corrupt and asks if I want to revert to a previous one, how should I answer it? - 20080101

  8. How do I get the RDP session to start automatically? - 20080101

  9. Having problems connecting to the thin client using RDP. - 20080101

  10. When I configure the TS Gateway Server Settings in Windows 2008 and check Bypass TS Gateway for local address, I get an error.  - 20080101

  11. How can I limit what my users can do and see on the XP Thin Client? - 20080101

  12. How do I force users to have to log on rather than log on automatically? - 20080101

  13. I do I set the XP Thin client to log on automatically as a specific user?  - 20080101

  14. How can I determine what build date I have on my XP thin client?   - 20100515

  15. Do the XPe thin clients support LEAP?   - 20100515

  16. My XPe thin client keeps running out of disk space and we are not adding anything or doing anything out of the ordinary.  - 20080101

  17. How can I remove the system information from the lower right hand side of the desktop?  - 20080101

  18. I am installing a printer and it is prompting me for the Windows installation CD.  - 20080101

  19. How do I stop the Citrix Neighborhood Agent from starting on boot?  - 20080101

  20. How do I install and configure Ramdisk driver? - 20080101

  21. I need to PXE boot every time but it keeps getting disabled in the BIOS. - 20080101

  22. When using Citrix with Desktop Application Software and USB wireless, the thin client reboots continuously when it gets to the log on screen. - 20110215

  23. Will the red ATI7000 64MB 64Bit PCI DVI CRT card work in the 67xx series box? - 20110325

  24. I am running an older XPe image and am having certificate issues with Flash and Shockwave. - 20110628

  25. Where can I find end of lifecycle information on Microsoft software? - 20120110

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  How do I access the user control panel on the XTC?  

Go to start/run and type control userpasswords2 and select OK. 

User Control 

User Control Advanced 

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  Why are none of my changes being saved?  

Make certain after any changes are make that you double click on the ICON that says Flash Disk Write Protection.  Click on Commit changes. 

Flash Disk Write Protection

OR

Rigth click on the and select commit changes

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 In Flash Disk Write Protection, why is the commit changes button is dimmed? 

You must be logged on as an administrator to save changes to the image. 

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 After XX amount of days I cannot log my XPe thin client into the domain. The computer name must be deleted out of the active directory and then re-joined to the domain. 

The reason why this occurs is that domain and PC exchange a secret key behind the scenes and the default time limit on this exchange is 30 days. When EWF is enabled and the PC gets rebooted and the change that has occurred is not saved in the registry. The work around for this is

Start|Run

Type regedit

Go to key

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\parameters]

Locate parameter on right side

Disablepasswordchange it is set to 0

Change it to a 1

Save changes

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 I cannot log into Citrix or RDP as a domain user and launch published applications. 

The keyclass="answer" modified to get Citrix or RDP to work with the XPe thin client is located at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Modify the security on this key and the three subkeys.  Right click on each key, then click on permissions on the menu.  Click on "Advanced" for special permissions.  Click on "Edit" to the the Users group.  Click the checkbox to enable the "Set Value" and "Create Subkey" security settings.  Enable those settings on the MSLicensing key and the HardwareID, Store, and LICENSE000 subkeys.   

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 The XTC-1000, XTC-1300, XTC-500 or XTC-600 boots up but the monitor does not come on.  The LED light is amber and I can VNC into it. 

Reset the CMOS - with the power off, remove the cover and find the battery. Next to the battery you will find a yellow or orange jumper. Move it from the middle and end to the middle and opposite end for approximately 10 seconds then move back to original position.

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 I get a message indicating my registry is corrupt and asks if I want to revert to a previous one, how should I answer it? 

You may get this with bad memory.  Always answer NO, shut down unit, put correct memory in unit and it will come up fine.  If you answer YES, you will corrupt the DOM.

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 How do I get the RDP session to start automatically? 

Create an RDP profile and add it to the start-up menu/start-up folder.

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  Having problems connecting to the thin client using RDP. 

The XPe thin client image is built with a blank administrator password and RDP requires a password and will not connect without one.

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 When I configure the TS Gateway Server Settings in Windows 2008 and check Bypass TS Gateway for local address, I get an error. 

When checked it uses Remote HTTP but that is not in the virtual build. Copy the rhttpaa.dll (zip file below) to the windows\system32 folder and save the changes. When this box is unchecked, it does not use remote HTTP when connecting.

rhttpaa.zip

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 How can I limit what my users can do and see on the XP Thin Client? 

XP Run 

MMC Console 

Select File - Add/Remove Snap-In

Group Policy Wizard 

Select Group Policy Object Editor and select Add

Add Remove Snap-In 

Select Finish

Start Menu And Task Bar 

Double click on the desired setting on the right.

Remove Settings 

Select OK - Save and Exit

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 How do I force users to have to log on rather than log on automatically? 

Go to Start - Run

type control userpasswords2 - press Enter or OK

Account Control 

Check the Users must enter a user name and password to use this computer.

To force the user to press control alt delete to log on go to the Advanced tab and check Require users to press Ctrl+Alt+Delete.

Account Control Advanced  

Save the changes

Reboot the system

It now prompts to login

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 I do I set the XP Thin client to log on automatically as a specific user?  

Go to Start - Run

type control userpasswords2 - press Enter or OK

uncheck the Users must enter a user name and password to use this computer

 

AutoLogOn

Enter the user name and password associated.

Save the changes

Reboot the system

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 How can I determine what build date I have on my XP thin client?  

Three ways:

#1

#2 From the registry information

<

#3 From the OEMINFO.INI in Windows\System32

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 Do the XPe thin clients support LEAP or PEAP?  

Some thin client models do support LEAP and PEAP - please contact sales at 866-865-5250 for further information

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 My XPe thin client keeps running out of disk space and we are not adding anything or doing anything out of the ordinary.  

TWEEK option:

From Windows Explorer -

Delete the Windows/CSC directory and from Tools --> Folder Options --> Offline Files --> Uncheck Offline Files and apply the changes.

Offline

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 How can I remove the system information from the lower right hand side of the desktop?  

Edit the registry:

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Delete BGInfo

Close registry editor and commit changes.

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 I am installing a printer and it is prompting me for the Windows installation CD.  

When installing a printer, windows may prompt you for the installation CD. We provide 2 CDs when the units are shipped, the XP recovery CD and the Thin Client Management Software CD. The Thin Client Management Software CD contains the cab file that you will need in the Utils\prtdrv folder. The name of the file is DRIVER.CAB file.

Printer Cab

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 How do I stop the Citrix Neighborhood Agent from starting on boot? 

To remove the automatic load of Change Server—Citrix Neighborhood Agent on boot, right click on START and select EXPLORE. Click to expand local disk C —> click to expand Documents and Settings —> click to expand All Users —> click to expand Start Menu —> click to expand Programs —> click to expand Startup —> delete Program Neighborhood Agent. If write protected please commit changes!

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 How do I install and configure Ramdisk driver? 

The Ramdisk driver we use for this guide is almost identical and based on the Microsoft sample driver described here: Microsoft KB 257405. The version we use in this article fixes a bug with Windows XP and NTFS partitions (described in the MS KB article) and adds the ability to change drive letter and disk size in a more user-friendly way, using the Device Manager.

We can install/configure the Ramdisk in three simple steps:

  1. Download and uncompress the Ramdisk driver in an empty directory you can remember: Ramdisk Driver
  2. In Control Panel -> Add/Remove Hardware, select Add a new device -> select hardware from a list -> Other(All) devices -> Have Disk, then point to the folder that contains the RAMDisk.inf file you extracted in step 1. Click next/finish to complete the driver installation.
  3. You can change the size / drive letter of your new Ramdisk from the Device manager: Right-click on My Computer, select Properties -> Hardware -> Device Manager -> expand the RAM Disk -> Properties

At this point you have successfuly installed and configured a RAM Disk drive on your system. Keep in mind that the contents of the RAM disk are lost when changing its size and/or drive letter in Device Manager! They are also lost if power is lost, computer rebooted, etc. You might want to reboot and copy some files to your new RAM disk from within Windows Explorer to ensure it's operating properly.

Notes: In Windows XP, you might have to go to Control Panel -> System to access the device manager. Depending on your OS, you might be prompted to reboot after the drive is installed. Keep in mind that the size of your Ramdisk is substracted from the available RAM, so don't use any wild values. Depending on the intended use, 1 - 16 MB should be the enough, even in systems with plenty of RAM.

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 I need to PXE boot every time but it keeps getting disabled in the BIOS. 

If the XPe thin client has the 10ZiG agent installed on the image, it needs to be disabled in the registry.

Edit the registry using regedit

Find HKEY_LOCAL_MACHINE\SOFTWARE\10ZiG\XTC Agent

Find the dword value name EnablePXE

By default it is set to 0. Change it to a 1

Exit the registry editor

If write protection is enabled, commit the the changes.

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 When using Citrix with Desktop Application Software and USB wireless, the thin client reboots continuously when it gets to the log on screen. 

It is the auto USB redirection caused by the Citrix desktop appliance lock, to get round it you have to add a registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\GenericUSB\Devices\VID148F PID2770] (vid and pid in this tcs case, this will vary depending on the wireless device used – you can get the VID and PID from device manager, wireless card properties and hardware ID)

Under that key, create a DWord called ‘Autoredirect’ and set the value to 0.

This stops it from attempting to redirect the wireless device to the Citrix session and restarting the thin client.

The original article is here: http://support.citrix.com/article/CTX123015

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 Will the red ATI7000 64MB 64Bit PCI DVI CRT card work in the 67xx series box? 

Yes it will work. The problem that still exists is that when you do a warm boot (restart) the fourth monitor does not come up, however if you power down completely and then do a cold boot or a normal power up the fourth monitor will initialize.

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 I am running an older XPe image and am having certificate issues with Flash and Shockwave. 

Older images in XPe SP2 and SP3 will have an issue since the Flash and Shockwave installer certificates have changed.

Updated Flash and Shockwave no longer use the Verisign Class 3 Root GA Certificate. Newer images will have the current certificate in them, however, customers who have the older images and want to update Flash or Shockwave will have an issue - the browser will show the .cab file trying to run from the website which will be untrusted and will not be allowed to install.

The certficates can be found in the zip file below:

verisign.zip

Both certificates are needed. To install unzip the files and double click on each certificate and follow the prompts.

NOTE: WES 7 will not have this issue

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 Where can I find end of lifecycle information on Microsoft software? 

Microsoft Support Lifecycle Policy for Windows Embedded.ppt
Distribution End Dates.docx

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