XPe Miscellaneous

  1. The upper row of Function keys do not work correctly in the emulation session when using Citrix. - 20080101

  2. Since I cannot uninstall Citrix, is there a way to get the Citrix Secure access ICON off the desktop?  - 20080101

  3. How do I lock out Internet Explorer so my users cannot access it? - 20080101

  4. PCCR 7000 PSC Scanner will not work with some Thin Clients. - 20080101

  5. We have a monitor that has native resolution of 1920x1200 but the thin client doesn't seem to support that resolution - 20080101

  6. How do I determine what BIOS my thin client has installed? - 20080101

  7. How do I get a Plantronics headset from Pegasus or any USB audio device to work on the XPe thin client? - 20080101

  8. How can I get BOSaNOVA TCP/IP to work with Real Vision software, particularly the scanning part? - 20080101

  9. Having problems connecting to the thin client using RDP. - 20080101

  10. I cannot VNC into the XTC thin client. - 20080101

  11. Having trouble getting a dual monitor to work.  - 20090101

  12. How do I force users to have to log on rather than log on automatically? - 20080101

  13. How do I install a Bluetooth device on the XP embedded thin client? - 20080101

  14. I do I set the XP Thin client to log on automatically as a specific user?  - 20080101

  15. How can I set the 7916 to boot to LAN (PXE)?   - 20080101

  16. How do I keep the default wallpaper from loading?  - 20080101

  17. I have an XP thin client with XenDesktop loading automatically, how can I get to a desktop? - 20080101

  18. How can I manually set up the 5416 (model U700) to PXE(LAN) boot?  - 20100515

  19. How can I manually set up the 5616 (model U800) to PXE(LAN) boot?  - 20100515

  20. Can I PXE boot to the 10ZiG Manager using the wireless connection? - 20080101

  21. The IP information on the bottom right of my screen is not right, it is all zeros, how do I fix that? - 20090101

  22. Where can I find instructions for mounting bracket installation?  - 20090101

  23. How can I improve the performance of Flash and Video on the RBT616v when using RDP 7 and Windows 2008R2? - 20080101

  24. Will my XPe Unit's clock adjust itself automatically for Daylight Saving Time this year? - 201002011

  25. Why does my XPe thin client periodically shut down on its own?  - 20100515

  26. How do I set up my XTC thin client to use two monitors?   - 20090101

  27. Using RDP 7 and it is extremely slow.  - 20090101

  28. How can I hide the EWF tray ICON?  - 20101213

  29. How do I restore an image by booting to a USB thumb on my 362XP Tablet?  - 20110202

  30. Is there a way to disable the Windows search in the registry? I want to disable the Start button "Search Programs and Files"  - 20110516

  31. Is there a way to enable NUM LOCK ON in the registry?  - 20110531

  32. When using RDP how do I get the domain name saved so that it only prompts for user name and password not the domain? I want to avoid any chance of a user editing or deleting the domain,  - 2011621

  33. The vWorkspace Client will not connect when using vWorkspace RDP but it will connect with Microsoft RDP.  - 20110812

  34. When trying to connect to a 2008 R2 server I am getting a certificate error but I know it is valid.  - 20110822


 
  The upper row of Function keys do not work correctly in the emulation session when using Citrix.  

http://support.citrix.com/article/CTX140219

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  Since I cannot uninstall Citrix, is there a way to get the Citrix Secure access ICON off the desktop? 

Go to: start|run regedit  

GFind key:  

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ Explorer\Desktop\NameSpace\10995051-69E9-4dd-A8AE-326C588F0FF0  

Remove that last key the 10995051-…. Just right-click and chose remove.

That will remove it from the desktop.

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 How do I lock out Internet Explorer so my users cannot access it?  

Click Start, then click Run or go to Start/All Programs, Administrative Tools/Local Security Policy. 

Type secpol.msc and then click OK.

Go to software restriction policies, right-click on Additional Rules.

Left-click New Path Rule...

Under Path, enter the patch to Internet Explorer (default path is C:\Program Files\Internet Explorer\IEXPLORE.EXE

Under Security Level, be sure that Security Level is set to Disallowed.

Click Apply.

Lock down Internet Explorer on Windows XP

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 PCCR 7000 PSC Scanner will not work with some Thin Clients  

The issue is the USB port. The scanner will work on USB ports lower than 2.0 but if the unit has a 2.0 USB port a USB hub is needed for the scanner to work.

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 We have a monitor that has native resolution of 1920x1200 but the thin client doesn't seem to support that resolution  

The on-board video chip may handle a wide screen but maximum resolution is based both monitor and video chip. Contact sales to find out which models support higher resolutions. There are a couple of options and on some models you can purchase a PCI video card that handles wide screen (10ZiG Technology sells PCI video cards that can do wide screen).

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 How do I determine what BIOS my thin client has installed? 

You can find it at the front screen when the unit starts up - also you can have the BIOS set to halt with no keyboard and then pull the keyboard out when it boots to read the BIOS version.

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 How do I get a Plantronics headset from Pegasus or any USB audio device to work on the XPe thin client?

Do the following process without the headset plugged in.

  • Download the zip file below and extract
  • Please copy the information file, wdma_usb.inf, to the C:\windows\inf folder.
  • Right click on it and install it.
  • Copy the system file, usbaudio.sys, to c:\windows\system32\drivers folder.
  • Commit the changes.
  • Plug in the headset and if you are prompted for the file go to drivers section
  • Make sure in sounds the default device indicates the headset

Plantronics.zip

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 How can I get BOSaNOVA TCP/IP to work with Real Vision software, particularly the scanning part? 

Go to Control Panel

Select System

Select Advanced

Advanced System Properties 

Select ENVIRONMENT VARIABLES

Advanced System Properties 2 

Highlight Path and select Edit

Advanced System Properties 3 

Go to the end of the variable value and after the ; add C:\PROGRA~1\BOS\BOSANO~1

Advanced System Properties 4 

Select OK

On the Real Vision software select bosanova under host hllapi

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  Using RDP I am getting a random Microsoft Licensing Error? 

Edit the registry

RDP Error 

Find the registry key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Note:

This works with local and domain admin only and not domain user.

RDP Error 2 

Right click on MSLicensing and select Permissions

MS Licensing 

Select Advanced

MS Licensing 2 

Highlight Users(Local Computer Name) Select Edit

MS Licensing 3 

Make certain the permissions are set as below:

MS Licensing 4 

Right click on Hardware ID and select Permissions

Hardware ID 

Select Advanced

Hardware ID 2 

Highlight Users(Local Computer Name) and select Edit

Hardware ID 3 

Make certain the permissions are set as below:

Hardware ID 4 

Select OK all the way back to the registry key.

Right click on Store and select Permissions

Store Permissions 

Select Advanced

Store Permissions 2 

Highlight Users(Local Computer Name) and select Edit

Store Permissions 3 

Make certain the permissions are set as below:

Store Permissions 4 

Save all the way out, close registry editor and you should no longer get the error.

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  I cannot VNC into the XTC thin client. 

Turn off prompt local user to accept incoming connections in VNC Server Properties (Service-Mode) and in VNC Server Properties (User-Mode).

 


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 Having trouble getting a dual monitor to work. 

If you are using a VGA to DVI convertor it will not work; it needs to be true DVI monitor connection.

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 How do I install a certificate on XP Embedded? 

See the Word document below directions. The zipped file is the dll you will be missing.

Creating CRT Extension to Install Certificate

cryptext.zip

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 How do I install a Bluetooth device on the XP embedded thin client? 

When installing Bluetooth devices on xp embedded there are a list of steps that must be taken.

  1. Do not plug in the Bluetooth device.
  2. Install the wincomm drivers they are located in the product folder under Bluetooth – Winncomm
  3. After installing the drivers insert the Bluetooth device
  4. Update the driver for Generic Bluetooth radio use the INF folder in the Bluetooth – Winncomm folder (ONLY FOR USB DEVICES) otherwise skip this step
  5. Right click on the Bluetooth icon in the system tray and start bluetooth
  6. Then walk through the wizards (There is help files in the Bluetooth – Winncomm directory under user guides. Please review them
  7. Then connect the Bluetooth device
  8. If it is a WASP scan gun install the utility located in the Bluetooth – Winncomm folder
  9. Start that program up and connect to the appropriate com port.

!! You must install the Bluetooth a certain way or it will not work !!

Bluetooth Wireless Scanner.doc

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 I do I set the XP Thin client to log on automatically as a specific user?  

Go to Start - Run

type control userpasswords2 - press Enter or OK

uncheck the Users must enter a user name and password to use this computer

 

AutoLogOn

Enter the user name and password associated.

Save the changes

Reboot the system

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 How can I set the 7916 to boot to LAN (PXE)?  

In the BIOS go to Integrated Peripherals -> Onboard PCI Devices -> LAN Boot ROM set to enable

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 How do I keep the default wallpaper from loading? 

bginfo remove

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 I have an XP thin client with XenDesktop loading automatically, how can I get to a desktop?  

CTRL SHIFT F12 - will log you off - log back in as administrator with password admin.

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 How can I manually set up the 5416 (model U700) to PXE(LAN) boot? 

  1. Press DEL as thin client is booting to enter the BIOS
  2. Enter password 10ZIG
  3. Select Advanced BIOS Features
  4. Change First Boot Device to VIA BootAgent
  5. Press F10 - Save and Exit
  6. Thin client will attempt to PXE boot

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 How can I manually set up the 5616 (model U800) to PXE(LAN) boot? 

  1. Press DEL as thin client is booting to enter the BIOS
  2. Enter password 10ZIG
  3. Select Advanced BIOS Features
  4. Change First Boot Device to LAN
  5. Select Integrated Peripherals
  6. Change Onboard LAN Boot ROM to Enabled
  7. Press F10 - Save and Exit
  8. Thin client will attempt to PXE boot

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 Can I PXE boot to the 10ZiG Manager using the wireless connection?

No, PXE is part of BIOS and the BIOS only knows about the built in NIC.

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 The IP information on the bottom right of my screen is not right, it is all zeros, how do I fix that?

Go to C:\BGINFO and run the BOS.BGI, just run it and select OK and it will update.

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 Where can I find instructions for mounting bracket installation?

Mounting Bracket Guide

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 How can I improve the performance of Flash and Video on the RBT616v when using RDP 7 and Windows 2008R2?

  • Disabling the local sounds on the device helps sync the voice with the images.
  • The graphics card settings improve the video
    1. Graphics properties- 3D settings- buffering- DEPTH, BUFFER, BIT DEPTH» Change to +24 bit depth buffer.
    2. Tripple buffer » ON
    3. Change screen resolution to 16 bit.
    4. Turn off windows sounds.
    5. Turn to classic windows theme
  • Deleted every non essential program and client (RDP 7.0 essential) to free up as much RAM as possible.

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 Will my XPe Unit's clock adjust itself automatically for Daylight Saving Time this year?

The patch that fixes daylight saving time is below. Sign on to the thin client as administrator. After downloading the zip file make certain you extract the file and save it as an exe file. After running the program make certain changes are committed or they will be lost.

Daylight Saving Time Fix

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 Why does my XPe thin client periodically shut down on its own?

When the thin client is shipped it has the power options set to Portable/Laptop as below:

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 How do I set up my XTC thin client to use two monitors?

NOTE: Not all models support dual monitor.

When trying to use a second monitor the DVI connected one will be the primary and the VGA connected monitor will be the extended. A real DVI connection is needed to make this work, using a DVI to VGA converter will confuse the hardware and make it act though both are the VGA port and send the extended desktop to both monitors.

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 Using RDP 7 and it is extremely slow.

Uncheck all options in the RDP experience tab.

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 How can I hide the EWF tray ICON?

Please obtain the new XTC Agent package from here:

http://www.10zig.com/thinclient/downloads/xtc_agent/XtaSetup_v2.0.1.1.exe

To disable the startup of the tray application altogether, as well as the ability to disable the context menu and hide the EWF tray ICON follow the steps below:

In the Windows Registry: (Make certain to either disable EWF prior to doing the following or commit the changes afterwards.)

  1. Navigate to the “HKEY_LOCAL_MACHINE\SOFTWARE\10ZiG\XTC Agent” key.
  2. To disable the tray application from starting on system startup, add a REG_DWORD value named “ ShowTrayOnStart“ and set the value to 0 (zero)
  3. Note: If the above is not done, the following values will have no effect.

  4. To disable the tray context menu, add a REG_DWORD value named “DisableTrayMenu“ and set the value to 1.
  5. To disable the EWF tray ICON, add a REG_DWORD value named “HideEWFTray“ and set the value to 1.
  6. Stop the XTC Agent service and exit the Agent tray application
  7. Restart the service

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 How do I restore an image by booting to a USB thumb on my 362XP Tablet?

  • You will need to use a USB hub and attach a keyboard and the USB thumb drive to the tablet
  • Select Hard Drive as the first boot device which will take you to a screen where you can move the USB thumb drive to the top using the + key
  • Reboot with the USB thumb drive still in the USB hub attached to the tablet
  • Restore the image

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 Is there a way to disable the Windows search in the registry? I want to disable the Start button "Search Programs and Files"

You have to log in as that user so the hive is loaded for that user and you have to add the registry hacks.

Below is a link that tells you where and what searches to use if applicable

http://www.winvistaclub.com/t78.html

Pay close attention to:

NoSearchCommInStartMenu : If enabled Start Menu search will not search for Communications.
NoSearchProgramsInStartMenu : If enabled Start Menu search will not search for Programs.
NoSearchInternetInStartMenu : If enabled Start Menu search will not search for Internet History
NoSearchFilesInStartMenu : If enabled Start Menu search will not search for Files

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 Is there a way to enable NUM LOCK ON in the registry?

Enable num lock at startup

  1. Click Start, click Run, and type regedit to open the Windows registry editor.
  2. In the registry, open the below folders.
  3. HKEY_CURRENT_USER\
    Control Panel\
    Keyboard\

  4. Within the keyboard folder, you should have a string value named "InitialKeyboardIndicators" with a value of 0, 1, or 2. Below is the explanation of each of these values.
  5. 0 = Num Lock is turned OFF after the logon.
    1 = Disable Num Lock.
    2 = Numlock is turned ON after the logon.

  6. Set it to a 2

To default any new user to have it automatically set to ON

  1. Click Start, click Run, and type regedit to open the Windows registry editor.
  2. In the registry, open the below folders.
  3. HKEY_USER\.DEFAULT
    Control Panel\
    Keyboard\

  4. Within the keyboard folder, you should have a string value named "InitialKeyboardIndicators" with a value of 0, 1, or 2. Below is the explanation of each of these values.
  5. 0 = Num Lock is turned OFF after the logon.
    1 = Disable Num Lock.
    2 = Numlock is turned ON after the logon.

  6. Set it to 2

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 When using RDP how do I get the domain name saved so that it only prompts for user name and password not the domain? I want to avoid any chance of a user editing or deleting the domain.

OR

Resolution:

CREDSSP must be enabled in the RDP file

Open the rdp file with notepad and add the following line:

enablecredsspsupport:i:0

Save the rdp file

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 The vWorkspace Client will not connect when using vWorkspace RDP but it will connect with Microsoft RDP.

The KB below is for Quest using MR1 and the RDP connection provided by Quest Provision Networks VWorkspace. If the VM you are attaching to is WIN 7 SP1 or 2008 R2 SP1 you need this KB installed on the VM.

KB Article Number(s): 2526946

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 When trying to connect to a 2008 R2 server I am getting a certificate error but I know it is valid.

Make certain the date is correct on the thin client.

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