10ZiG Thin Client 3-Year Advance Exchange Warranty

Product Warranties
10ZiG Technology Warranty Statement
Complete information regarding 10ZiGs warranties is listed below.

    * Duration of Warranty
    * Technical Support
    * Warranty Claim Procedures and Requirements
    * DISCLAIMERS

10ZiG Technology, ("10ZiG") warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, 10ZiG will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by 10ZiG on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If 10ZiG is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.

This warranty covers only repair, replacement or refund for defective 10ZiG products, as provided above. 10ZiG is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing 10ZiG products. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, 10ZiG's sole obligation shall be replacement of the hardware.

Duration of Warranty

3-Year Advance Exchange:
The following 10ZiG products are covered by the 3-year Advance Exchange Warranty:

10ZiG Traditional Logic Units including 5400 Series, 5600 Series, 6000 Series, V-Series and V9000

1-Year Return to Depot:
The following 10ZiG products are covered by this warranty for a period of one year from the date of original purchase: 10ZiG Wireless Tablets and 10ZiG All-in-Ones

Contact us about products not listed in the warranty or if you have questions.

This warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable.

Technical Support

If you experience difficulty during the installation or subsequent use of a 10ZiG product, you may contact 10ZiG's Technical Support department prior to servicing your system.

10ZiG Technical Support can be reached at +1 (866) 864-5250 or by email at support@10zig.com.


Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product to 10ZiG. Include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.

Once you have obtained an RMA number from 10ZiG, you must, within thirty (30) days, send the product freight-prepaid and insured to 10ZiG Technologies, 23309 N. 17th Dr. #100, Phoenix, AZ 85027. RMA numbers are only valid for 30 days and will become void after that date.   Products shipped to 10ZiG must be properly packaged to prevent damage in transit. Customers are responsible for filing any and all claims with the carrier they use to return RMA’s to 10ZiG Technology, and it is recommended that product be insured for full value in order to avoid any potential exposure if product is lost or damaged while in transit. You must include the 10ZiG RMA number prominently displayed on the outside of your package. If you send your product to 10ZiG without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

Please note - special orders placed by customers are not returnable.

Restock fees of 10% or greater may be applied to open box (non-defective) returns.  If a restock fee applies, a Customer Service Representative will notify the customer at the time the RMA is issued.

For faster RMA authorizations, please communicate the following to Customer Service:

• Proof of Purchase (Invoice Number)
• Customer Contact including name, phone number and e-mail address
• Product description and part number
• Serial Number if applicable
• Quantity to be returned
• Product condition
• Reason for return

Repaired or replacement product will continue to be covered by this limited warranty for the remainder of the original warranty.

Disclaimers

THE FOREGOING IS THE COMPLETE WARRANTY FOR 10ZIG PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO 10ZIG PRODUCTS AND 10ZIG EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.


10ZIG'S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, 10ZIG SHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A 10ZIG PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE 10ZIG PRODUCT, EVEN IF 10ZIG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

WITH REGARDS TO CITIZENS OF COUNTRIES THAT ARE MEMBERS OF THE EUROPEAN UNION, IF THIS PRODUCT IS PURCHASED BY A CONSUMER AND NOT IN THE COURSE OF A BUSINESS, THIS WARRANTY SHALL NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. THIS DISCLAIMER DOES NOT PURPORT TO LIMIT OR EXCLUDE 10ZIG'S LIABILITY FOR DEATH OR INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.