The Company

AmicusHorizon provides homes and services to communities across London, the South and South East of England. They’re committed to providing more than bricks and mortar by working to improve the lives of their residents through their multi award winning programs and training schemes. Managing over 28,000 homes they’re a strong regional housing association and were voted Social Landlord of the Year by Housing Excellence in 2013. On top of their 2013 successes, AmicusHorizon have also been shortlisted for ‘Large Social Landlord of the Year 2014’ by the Chartered Institute of Housing (CIH) and Inside Housing Magazine. 

The Challenge

Complete Endpoint Partner

With over 20 years of experience in Thin and Zero client hardware and software solutions for VDI, Daas, SaaS, and Web Apps, 10ZiG provides the expertise and support you need to optimize your remote operations. With 10ZiG, you get a single, reliable partner committed to your success from the first call through ongoing customer support.

Free Management Tool

Our 10ZiG Manager™ is browser-based, cloud-ready, and allows you to deploy and manage all of your endpoints running a 10ZiG OS. The 10ZiG Manager™ is feature-rich, secure, and intuitive, and comes with unlimited user licenses.

Complimentary Repurposing Software

10ZiG RepurpOS™ is our purpose-built Linux OS that sustainably extends the life of, or converts existing PCs, laptops, and third-party thin clients. Devices are transformed into dedicated, managed, secure, and responsive endpoints for VDI, DaaS, SaaS, and Web Apps.

Unparalleled Support

From initial contact, during your Proof of Concept (POC), deployment, and ongoing management - our team is always ready to help you get the most out of your 10ZiG solutions. We pride ourselves on our top-tier customer support, offering personalized assistance every step of the way.

  • Needed to replace old Thin Client estate  
  • Support for video conferencing, audio, and on-demand video streaming 
  • Replace 500+ Dell Wyse Clients in Citrix environment

AmicusHorizon needed to replace their old Thin Client estate to keep up with the ever-increasing demands of their end users. The current devices couldn’t offer support for video conferencing, audio and on-demand video streaming that were becoming a must have for their employees. They wanted to find the best value device at the best price to service these needs. Andrew Rayfield, Infrastructure Technology Team Leader for AmicusHorizon said, “Following an organizational merger in 2009, we inherited 500 Dell Wyse 1200LE Thin Clients to use with our Citrix XenApp environment. As our demands grew, the devices couldn’t keep up. We needed to look for a new device to use in a full desktop refresh. Any potential provider had to support video conferencing, audio and on-demand video streaming. We needed a device to provide full Citrix HDX redirection. “Our plan included integrating Microsoft Lync 2010 with our Polycom system allowing video conferencing from the desktop into virtual meeting rooms. Support for webcams was paramount with an additional requirement for seamless compatibility of SD cards. We also have over 80 sites throughout Kent, the South Coast and South London. Centrally managing our desktop devices from our data center in Sittingbourne is imperative.

Ideally, any new device management solution would be intuitive, scalable and free from both upfront cost and progressive upgrade charges.

“After a recommendation from our reseller, we evaluated devices from Dell Wyse and 10ZiG Technology. Our aim was to get the best value for money. With that in mind, we were very happy to consider alternative Thin Client vendors.”

The Solution
10ZiG PCoIP Zero Client Solutions 

A Partnership Defined by Success

By choosing 10ZiG Technology, AmicusHorizon has reduced the cost of supporting and managing their Thin Client estate. 10ZiG offer AmicusHorizon free technical support, firmware upgrades and 10ZiG Management Server at no cost. In addition to a reduction in costs, the level of performance received by desktop users far surpasses that of the previous device and allows for greater integration of USB peripherals. Rayfield explained the importance of desktop performance, “The support of HDX media redirection on the 10ZiG Linux images (PEAKos) was a big factor in our decision. It has allowed us to take full advantage of our XenApp environment. The level of performance we can now provide for our staff is refreshing. We can offer support for video conferencing, audio and on demand video streaming. The redirection for HDX is done locally on the 10ZiG Thin Client so the server doesn’t face any increase in workload, even if all our users are utilizing these features at the same time. “The 10ZiG Management Server has given us the peace of mind to know we can act quickly, efficiently and effectively to the requests of our remote sites.

We use the 10ZiG Manager to push out firmware upgrades and updates, right down to controlling the screen resolutions of our remote users. This has significantly reduced the management time required to carry out these requests.” Rayfield summarized his experience with 10ZiG, “We’re glad we made the move to 10ZiG Technology and are reaping the rewards of this decision.”

“Right from the beginning 10ZiG have been a pleasure to deal with from both a sales and support viewpoint. We’ve forged a great working relationship. We are pleased with our experience and are happy to recommend 10ZiG.”
- Andrew Rayfield, Team Leader
Infrastructure Technology

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