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The Company

Preston City Council (“PCC”) is a district council responsible for making decisions about the future of PCC (UK) and important public services such as planning, housing, leisure and culture, and rubbish and recycling. ICT Infrastructure Officer Dan Harrison is part of a team of Technicians who look after PCC’s backend systems including servers, storage, and network. His role often involves the day-to-day support of their Microsoft estate (Exchange, SharePoint, and Skype for Business), and more recently has focused on VMware Horizon VDI deployment.

The Challenge

Complete Endpoint Partner

With over 20 years of experience in Thin and Zero client hardware and software solutions for VDI, Daas, SaaS, and Web Apps, 10ZiG provides the expertise and support you need to optimize your remote operations. With 10ZiG, you get a single, reliable partner committed to your success from the first call through ongoing customer support.

Free Management Tool

Our 10ZiG Manager™ is browser-based, cloud-ready, and allows you to deploy and manage all of your endpoints running a 10ZiG OS. The 10ZiG Manager™ is feature-rich, secure, and intuitive, and comes with unlimited user licenses.

Complimentary Repurposing Software

10ZiG RepurpOS™ is our purpose-built Linux OS that sustainably extends the life of, or converts existing PCs, laptops, and third-party thin clients. Devices are transformed into dedicated, managed, secure, and responsive endpoints for VDI, DaaS, SaaS, and Web Apps.

Unparalleled Support

From initial contact, during your Proof of Concept (POC), deployment, and ongoing management - our team is always ready to help you get the most out of your 10ZiG solutions. We pride ourselves on our top-tier customer support, offering personalized assistance every step of the way.

  • Poor-performing, slow, and frustrating desktops 
  • Too much hands-on IT management and support
  • Extremely lengthy ongoing help calls to Service Desk
  • Needed a quality endpoint to support Skype for Business

PCC decided to initiate a VDI POC to better serve the needs of internal customers and also as a long-term strategy to reduce the overall workload of their ICT function. Physical desktops were needing to regularly be replaced to maintain sufficient performance for their apps and also required extensive hands-on management in terms of patching, app deployment and asset management. PCC staff found the physical desktop experience to be slow and frustrating. Problems commonly lead to end users having no access to the apps and resources they needed to continue working. In turn, this resulted in lengthy calls to the ICT Service Desk. After their initial VDI pilot using their existing infrastructure equipment to connect to their VMware Horizon environment, they quickly realized they would be better off replacing existing hardware with secure, easy-to-manage, Linux- based Thin Clients. Important to note, they rely upon Skype for Business as their full voice telecoms solution, so they thought it essential that a Thin or Zero Client solution provide solid support for this product and its technology. They started working with some resellers and began trials using demos from both Dell and HP. They ended up experiencing poor Skype for Business voice performance whilst testing Dell devices and that prompted PCC to start searching for alternatives. A Google search led them to 10ZiG Technology. A deeper dive into 10ZiG products and services peaked their interest and they reached out to find out more information, particularly on the Skype for Business front. 10ZiG EMEA dealt with their questions efficiently and PCC immediately felt positive that 10ZiG devices would more than likely be a good fit for their needs.

The Solution​
10ZiG Zero Clients & Management

A Partnership Defined by Success

“No other vendor has been able to engage with us on the level that 10ZiG does. The Support Team at 10ZiG is second to none. They always respond in the shortest period of time to any issue or request we send their way, no matter what the size or the urgency. They invest an incredible amount of time and resources into our VDI POC, ensuring that we have access to the software updates, trial devices, and expertise we needed to make it a success. They even purchased some of our preferred headsets, so they could work through some audio issues with the Skype for Business offload before delivering us a fix. They sent us additional headsets to test Skype, as well as a small cache of spare DVI adapters, in case we came across any faulty ones during our rollout. Other vendors struggled to respond to our VDI POC needs. Complications in our environment and requirements often resulted in testing failures that could not be overcome. 10ZiG ruthlessly persisted in ensuring that together, we got to the bottom of every challenge that presented itself. We’ve yet to come across a hardware failure in any of the devices purchased, and the software underpinning the solution seems solid and reliable. The support we have received from 10ZiG thus far gives me complete confidence that any challenges that may present themselves during the remainder of our rollout will be easily remedied. We have already recommended 10ZiG to another government authority and wouldn’t hesitate to do so again.”
~Dan Harrison
ICT Infrastructure Officer

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