The Company

UKWM Group is a leading financial services firm, which provides high-quality advice to personal, corporate and trustee clients. The Group also has an investment management arm, UK Portfolio Management, which provides comprehensive investment research to the financial planning business alongside discretionary investment management services to clients. The advisory firms in UKWM have gained an enviable reputation over many years, by understanding the requirements of individuals and businesses and providing bespoke solutions to their financial service needs.

The Challenge

Complete Endpoint Partner

With over 20 years of experience in Thin and Zero client hardware and software solutions for VDI, Daas, SaaS, and Web Apps, 10ZiG provides the expertise and support you need to optimize your remote operations. With 10ZiG, you get a single, reliable partner committed to your success from the first call through ongoing customer support.

Free Management Tool

Our 10ZiG Manager™ is browser-based, cloud-ready, and allows you to deploy and manage all of your endpoints running a 10ZiG OS. The 10ZiG Manager™ is feature-rich, secure, and intuitive, and comes with unlimited user licenses.

Complimentary Repurposing Software

10ZiG RepurpOS™ is our purpose-built Linux OS that sustainably extends the life of, or converts existing PCs, laptops, and third-party thin clients. Devices are transformed into dedicated, managed, secure, and responsive endpoints for VDI, DaaS, SaaS, and Web Apps.

Unparalleled Support

From initial contact, during your Proof of Concept (POC), deployment, and ongoing management - our team is always ready to help you get the most out of your 10ZiG solutions. We pride ourselves on our top-tier customer support, offering personalized assistance every step of the way.

  • Needed alternative to aging fat PC assets
  • Looking for management solutions for PCs and local Windows desktops
  • Disappointed with original fleet of devices from another Thin Client provider
UKWM needed to find a device that would allow them to move away from aging fat client PC assets. To accomplish this, they needed to provide support for key desktop users with awkward requirements for card readers and dictation software. Furthermore, they had to find a management solution to take the headache away from supporting their aging PCs and local Windows desktops. Anthony Smith, Head of ICT for UK Wealth Management said, “We have been utilizing Citrix for 12 years now, starting right back at Citrix Metaframe and through the various flavors since, initially to support branch office and remote working but maintaining a traditional client server (or thick client) model at head office. In Spring 2012, we went Infrastructure-as-a-Service (IAAS) migrating our virtual servers and other services into a hosted data center, although we still manage from the O/S up. With every user effectively becoming a “remote” user at that point, we bit the bullet and migrated all of our users across to XenApp 6.5, to provide us with a secure, flexible and consistent desktop experience across the group. Once we had completed this migration, we knew we had to look at the hardware our employees were using to access their XenApp desktops. A third of our fleet were using laptops and the rest were sweating out old hardware assets running Windows XP. We had maintained these workstations mostly to provide support for a small number of awkward applications that we had not succeeded in migrating fully to XenApp. We felt strongly that managing and maintaining these Windows’ endpoints was a waste of resources, and knew we needed to look at alternatives. After some research we decided that Thin or Zero Clients were the way forward and decided that we would buy a small number of them as a pilot. We purchased two dozen devices from an unnamed, well known Thin Client manufacturer but instantly regretted the decision. We had problems with management, devices losing configuration, devices re-spawning randomly and, most importantly, they didn’t support our smart card readers or dictation applications. We were more than a little relieved that we had run the pilot! We had learned quickly that the previous Thin Clients weren’t up to par, and we didn’t want to buy the wrong devices a second time round. Any new Thin Client device had to offer us an easy and intuitive method of managing them, enable quick deployment, and provide support for the card readers we use with financial applications, and our digital dictation devices and software. We also needed to make sure the devices supported dual screens (which are used extensively across the business) and that we provided a consistent experience and great performance for our desktop users. My aim as Head of ICT is to make our jobs less complicated and to implement solutions that are as light as possible in respect of on-going support, maintenance, and administration, so that we can spend more time delivering value to the business rather than in low or no-value tasks. At this point, we hadn’t found a device which could meet our needs and ultimately, we couldn’t move away from PCs,” said Anthony.

The Solution 10ZiG Zero Clients and Manager

A Partnership Defined by Success

"By utilizing a mixture of 10ZiG Thin and Zero Clients, UKWM are confident that they can migrate their desktops away from hard to manage PCs and over to 10ZiG devices. The new solution has streamlined the way that UKWM manage their end point devices and they can now seamlessly deliver business critical applications and peripherals to the desktop. “The 10ZiG users at UKWM are receiving a consistently high-quality experience, which has been painless to achieve with the 10ZiG units. We have offered users a fast boot time, dual screen support and seamless integration of smart card readers. We have a pretty straight forward application stack at UKWM but despite this, on the occasions we have needed to support more CPU and GPU intensive applications or multimedia performance, the 10ZiG devices have performed admirably. We also utilize the 10ZiG Manager, which has transformed the way we manage endpoint devices to the extent that virtually no management is now required. This allows us to focus our attention on adding value to the business elsewhere. A lot of the pain we currently experience surrounds managing PC’s and local Windows desktops, and this will effectively disappear with the full roll-out 10ZiG solution. We do use it to monitor which devices are in session, but we really have not had any need to manage or troubleshoot the 10ZiG’s yet, which is a far cry from our PC’s. We have tested the auto-deployment functionality of the 10ZiG Manager, and we feel that this is something we will find very useful and will utilize as we continue to migrate larger numbers of our users over to 10ZiG devices. In addition to these benefits, we have also reduced our carbon footprint by utilizing the 10ZiG devices which only consume 12 watts. As we are wholly owned by a private equity business, we are obliged under the CRC regulations to report our power consumption, the power and therefore carbon savings have been well received when we reported them. We estimate that with a full deployment, over the next three years we could save up to £250,000 in end user efficiency, power, management savings, and replacement costs once we have fully implemented the 10ZiG devices. Although the 10ZiG solution has had an instant impact, we believe that the full benefits of the solution will be unearthed in the next three to four months as we ramp up the number of devices. We can see where these benefits will come from, and it has definitely been a positive experience so far and we are pleased with how it is progressing. The 10ZiG Sales Team have been excellent from the outset and have held our hand throughout the project. They have been very informative, responsive to our needs and available on demand. In addition, the Support Team have been first class, offering us direct access to a dedicated IT Support Technician. You cannot ask for more than that and we wouldn’t hesitate in recommending 10ZiG to other companies,” said Anthony. “The 10ZiG Sales Team have been excellent from the outset and have held our hand throughout the project. They have been very informative, responsive to our need and available on demand.”
Anthony Smith
Head of ICT

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