Support Frequently Asked Questions
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10ZiG Windows Embedded 10
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1 / Where can I find the End User License Agreement (EULA)?

Please find the EULA at 10ZiG EULA

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2 / Which models support Ultra-Wide Resolution @ 5120x1440?

The 10ZiG 6100 series supports this resolution. At this time other models are not supported.

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3 / What is UWF and how do I use it?
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4 / Where can I find a QSG for Windows 10 loT?
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5 /
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6 / What is the best way to stop Windows updates on Win 10 IoT

Log in as administrator and disable the Windows Update service.

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7 / How do I configure Citrix Workspace App for Windows to leverage H.265 hardware acceleration on supported 10ZiG models (4510/5910q)?

Add the following registry key to your 10ZiG Windows 10 IoT Client:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Citrix\ICA Client\Graphics Engine]

"EnableH265"=dword:00000001

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8 / How do I import client registry changes via 10ZiG Manager Package Manager for W10 IoT x64 based clients?

Assign the reg file containing necessary changes in the update file field and for command line parameters be sure to include the /reg:64 parameter as per following example ‘REG IMPORT /reg:64’


VMware Horizon - Linux Thin Client
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1 / Which models support Ultra-Wide Resolution @ 5120x1440?

The 10ZiG 6100 series supports this resolution. At this time other models are not supported.

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2 / A duplicate copy of the same attached USB printer is seen inside the virtual desktop.

The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:

  • Modify the following registry key:
  • HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters

    Set the value to false

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3 /
PeakOS™ and NOS™
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1 / What is the 10ZiG Technology security vulnerability statement?

Please click here for the 10ZiG Technology security vulnerability statement.


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2 / How can I access the latest Parallels x64 Linux Client for my 10ZiG NOS / PeakOS clients?

The Parallels x64 Linux Client is currently available as an addon for PeakOS 64 firmware. Existing NOS 32 (10.12.x) and PeakOS 32 (12.x.x) customer’s are required to convert to PeakOS 64 (16.2.x) firmware in order to support this. Contact 10ZiG Technical Support here for obtaining the firmware and Parallels addon.

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3 / How do I configure the 6048q COM Redirection in Citrix using Port-on-Foot?

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4 / What webcams are supported on the NOS/PKOS/RepurpOS platform?

The USB video device class (also USB video class or UVC) is a USB device class that describes devices capable of streaming video like webcams, digital camcorders, analogue video converters, and still-image cameras. 10ZiG supports all UVC based Webcams across NOS/PKOS/RepurpOS platforms.

10ZiG has tested these specific webcam models*:

Make

Model

Logitech

B910

Logitech

C920

Logitech

C270

Logitech

C930e

Microsoft

LifeCam HD-3000

* supported webcams are not restricted to those listed. For more information please, contact support.

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5 / Using a USB webcam in VMware Horizon it is either slow or does not redirect.

The USB redirection feature that can be installed with Horizon Agent does not support webcam redirection. If you redirect audio input devices through USB redirection, the audio stream does not synchronize properly with video during Real-Time Audio-Video sessions, and you lose the benefit of reducing the demand on network bandwidth. You can take steps to ensure that webcams and audio input devices are redirected to your desktops through Real-Time Audio-Video, not USB redirection.

https://docs.vmware.com/en/VMware-Horizon-7/7.0/co...

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6 / When connecting to Virtual Desktops/Apps via Citrix Cloud or Netscaler, the Desktop or Application fails to open.

Ensure that Session Reliability is enabled under Control Panel / Citrix Settings / Advanced. Note: This is enabled by default in firmware 10.12.166 or higher.

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7 / How can I update my NOS firmware using a USB thumb drive?

To start, please ensure that you are using either thumb drive that is formatted in FAT32 or NTFS. Then copy your firmware files that were provided to you, to the root of the thumb drive.


Factory default your unit: Go to settings… open the System Information applet and go to Advanced then click on the Factory Default… button.


Once you have factory defaulted your unit, go to Settings… and then Security Settings. Inside of the Security Settings applet, please check the box next to Enable installation from USB storage, then click the OK button.



With this setting enable, please insert your thumb drive into the unit and wait for the prompt to show up. If it is not already on the Firmware Update tab in the left hand pane, please click on that option to switch to that tab. Once there, click on your firmware file to highlight it and then click on the Install button in the lower right hand corner.


The unit will proceed with updating the firmware on your device. This process will take a couple of minutes so please do not power off or remove the thumb drive from the unit during this time. The unit will prompt you that it is going to reboot when it is ready – please click on the OK prompt to proceed.



When your unit has finished booting, please factory default one last time to ensure all the packages are released and updated correctly.



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8 / What key do I use to access the BIOS?

The ESC key will enter the BIOS, except on the 7500 Series laptop form factor. The 7500 unit uses the F2 key.

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9 / Is there a hot key to disconnect from VMware on NOS™ or PKOS™?

On our Linux NOS™ and PKOS™ models press CTRL+F12 to disconnect from session. You must be at 10.12.156 or higher (NOS™) or at 12.0.127 (PKOS) or higher for this to work.

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10 / Citrix Storefront keeps prompting to allow popups.

This is caused by the session launching using the “light receiver

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11 / I am using Citrix and when the PeakOS™ screensaver kicks in my keyboard no longer works.

When the Citrix receiver is run in full screen mode, the receiver grabs ALL input.

Possible solutions:

Use the screensaver in the Citrix session and disable the PeakOS™ screensaver.

Switch to desktop mode and run the Citrix session in a windowed mode.

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12 / How do I RDP to a Terminal Server that requires NLA (Network Level Authentication)?
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13 / I am running the browser in KIOSK mode with Hide Hide Address Bar checked. Once I open the browser there is no way to get out of it without turning off the thin client.

CTRL+F4 will exit the browser

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14 / What support for TWAIN based scanners is available in Linux?

This requires TWAIN scanner integration on the thin client side and we do not currently have this implemented on our Linux thin clients.

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15 / Where can I find a PeakOS™ User Guide?
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16 / When connecting to a 2012 RDS server I only get the option to use screen 1 or 2 or view the screen across both (span) in the RDP setup as if one giant monitor is connected. The monitors need to act like two independent monitors.

Make certain you check use NLA, FreeRDP needs the box checked in order to extend the desktop or it will span.

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17 / How do I install a mounting bracket on a 4400 Series, 5800 Series and a V1200-P model?

Mounting instructions can be found HERE.

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18 / How many DNS servers will a Linux thin client recognize when the DNS servers are configured via DHCP?

The Linux thin client OS is currently limited to two DNS servers.

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19 / I am trying to get dual HDMI monitors to work on the 58XX (L800) model, each will work but not both at the same time.

Please contact tech support for a BIOS update that will support dual HDMI monitors.

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20 / A duplicate copy of the same attached USB printer is seen inside the virtual desktop.

The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:

  • Modify the following registry key:
  • HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters

    Set the value to false

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21 / How can I lock my Linux desktop on demand when using my password enabled screen saver?

Press CTRL+ALT+ESC to start the screen saver and then press the spacebar to unlock .

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22 / How do I add a custom screensaver in PeakOS™

Click HERE for instructions/information for the new custom screensaver setting in PeakOS™.

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23 / Where can I download documentation on Imprivata on NOS™

Download the Imprivata Compatibility Guide and Integration Guide.

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24 /
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25 / My VMware Horizon environment does not require Domain information during login, but my NOS-V 10ZiG client requires me to insert a domain name in order to proceed. How do I disable this in NOS-V?

Go to Control Panel / VMware Horizon / Login, then enable the ‘Hide Domain Field’ option.





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26 / Which PoE Class and how much power consumption is required for the V1200-POE and 5900q series including PoE module?
  • The V1200-POE and 5900q series including PoE module falls into PoE class 4 (12.96W-25.5W). Although typical usage of the clients is significantly less (i.e. 5-7 watts), you should allow for 23W per client. This is due to initial power requirements, specifically where multiple monitors are attached and the client initializes and performs boot up.
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27 / What is the difference between the Clone System Image - Deploy System Image and Backup and Restore?

An explanation of the Cloning/Deploying and Backup/Restore and their differences:

  1. Cloning is the process of creating a deployable Windows image.
    • The administrator initiates the clone from the Manager’s Thin Client view after selecting the source device.
    • For a WE10 device, the administrator is guided through a Sysprep wizard for additional customization.
    • The administrator is prompted for the name to which to save the image.
    • The source is set to PXE boot, and the Manager remotely initiates “Sysprep
10ZiG Manager
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1 / Where can I download the 10ZiG Manager?

Please email support@10zig.com (US) or support@10zig.eu (EU) for the latest 10ZiG Manager download.

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2 / Where can I find a setup guide for the 10ZiG Manager Cloud Connector

Click here to download the 10ZiG Manager Cloud Connector Set Guide.

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3 / How can I backup or restore an image on a thin client using a USB thumb drive?

Note: Do not use a Sandisk USB. Sandisk USB drives are recognized as a basic drive rather than a USB (removable) and the program will not be able to see them.


Download the Drive Imaging Utility and Guide below:

10ZiG Image Utility

Image Utility Guide

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4 / Is it possible for the 10ZiG Manager to automatically retrieve the latest configuration automatically before applying templates?

On the 10ZiG Manager Server PC, open regedit and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\10ZiG\MgrService. Create a new Reg DWORD value under MgrService key, with Name ‘AlwaysRetrieveBeforeTemplate’ and Value Data ‘1’. Restart the 10ZiG Manager Service to apply change.

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5 / How can I add a DNS Service Location Record for the 10ZiG Manager server?

A Service (SRV) record is a Domain Name System (DNS) resource record that is used to identify computers that host specific services. Clients query for a specific service/protocol name within a specific domain to receive the associated server hostname and port number.

SRV records are added to the "Forward Lookup Zone" for the DNS domain with the name formatted as "_servicename._protocol.domain" e.g. "_tzmgr_discovery._udp.example.com"


With the 10ZiG Manager, our Linux v9 (9.9.x or later) and Windows (XTC Agent 2.0.1.3 or later) devices can query for the manager server location and automatically initiate registration.


The manager now has the capability to automatically register an SRV record with a local Microsoft DNS server, assuming the user has the appropriate privileges. However, if the automatic SRV record creation fails, use the following instructions to manually add the record.


A DNS Service Location record can be created to provide the host name of the computer and port on which the 10ZiG Manager server is located allowing thin clients to “check-in

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6 / How can I query the 10ZiG Manager DNS UDP SRV record from a PeakOS / RepurpOS / NOS client?

Open a bash shell using CTRL + ALT + SHIFT + 0 (Do Not Use Numeric Keypad). Type ‘host -t SRV _tzmgr_discovery._udp.yourdomain.local’ - Where ‘yourdomain.local’ is the domain suffix assigned to the client via DHCP.

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7 / How can I query the 10ZiG Cloud Connector DNS TCP SRV record from a PeakOS / RepurpOS / NOS client?

Open a bash shell using CTRL + ALT + SHIFT + 0 (Do Not Use Numeric Keypad). Type ‘host -t SRV _tzmgr_discovery._tcp.yourdomain.local’ - Where ‘yourdomain.local’ is the domain suffix assigned to the client via DHCP.

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8 / What ports are used by the 10ZiG Manager?

The 10ZiG Manager communicates with the various thin clients on several network ports that will conflict with existing DHCP or Active Directory functionality; therefore, it is recommended that the Manager not be installed on computers that already host these services such as domain controllers.

Following are the associated ports for the 10ZiG Manager:

  • Network Ports and Purpose
    • TCP 3306 - Used by the local MySQL service hosting the Manager database.
    • TCP 11132 - The Manager Console retrieves information from the Server via this port.
    • TCP 11133-11147 - A Manager Console will register one of the ports in this range, usually 11133, with the Server to receive various notifications.
    • TCP 445 - Used in the PXELinux image for authentication to the ImageStore share.
  • Client Discovery and Communication Ports
    • UDP/TCP 52500 - Broadcast discovery port for Windows (XTC Agent).
    • TCP 52510 - This RPC port is used by Manager Server to perform remote operations and queries on Windows (XTC Agent) clients.
    • TCP 52511 - This RPC port is used Windows (XTC Agent) clients to notify the manager server when they come online or are going offline.
    • TCP 80/443 (HTTP/HTTPS) -These Web ports are used by Manager Server to query information from and perform operations on Linux clients.
    • TCP 8001 - The Manager Server publishes firmware update packages for Linux clients on this port.
  • Template Port - Linux
    • WEBDAV on port 80 for standard connections or a websocket tunnel on client initiated webtunnel in the case of "cloud connected" (default cc port would be 443).
  • PXE Boot Ports
    • UDP 67 (DHCP/BOOTP)- The Manager Server responds to DHCP/BOOTP requests from this port for PXE-Booting clients for image deployment/recovery.
    • UDP 68 (DHCP/BOOTP)- The client listens for responses to DHCP/BOOTP requests from manager server for image deployment/recovery.
    • UDP 69 (TFTP) - When PXE-Booting, the PXE configuration and boot image are transferred to the client via TFTP
  • Syslog Port
    • UDP 51

Cloud Connector Ports

    • 443 - or whatever port you assigned the CC.


Tip: If you are unable to PXE boot from your 10ZiG Manager, run a command prompt and type in netstat -abp udp to find out what services are bound to your ports.

A working example should look like this

UDP(DHCP/BOOTP) 0.0.0.0:67
[MgrService.exe]
UDP(TFTP) 0.0.0.0:69
[MgrService.exe]

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9 / How can I copy/move an existing 10ZiG Manager database to another computer?
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10 / After updating my firmware can I apply my older template to it?

No, always create a new template from the updated firmware. Often times parameters may have changed in the new firmware that could become corrupt by applying an older template.

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11 / How do I update the firmware on a Linux thin client using the 10ZiG Manager?

Make certain the Image Store path is set in the 10ZiG Manager setup



Copy the image file (.tar) to the image store folder.

If the thin client is on the network the 10ZiG Manager service is running it will displayed in the 10ZiG Manager console.

Right click on the thin client to be updated and select Firmware update.




Select Install if you do not see the firmware you are looking to use to update the firmware. Highlight the firmware to install and select open. This process extracts the .tar into the 10ZiG Manager htdocs folder.



Once the package has been extracted, the firmware will be display as below:



Highlight the package and select Apply.



Select OK to continue with the firmware update.




The update will show in the notification area at the bottom of the console.



Once the firmware update is complete, the thin client will reboot. The 10ZiG Manager will now show the updated firmware.


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12 / How can I enable logging for the 10ZiG Manager server?

1. Right click on the 10ZiG Manager ICON in the notification area (lower right) and select Settings.



    2. Go to the server tab and then Advanced on the left side and change the logging level at the bottom to debug and save settings. The manager should prompt you to you restart but if it does not, restart manually after this change.



3. From the Windows Application Menu, select 10ZiG Syslog.



4. Double click on the log ICON in the notification tray.



5. Then click on View Log



5. The image below is the log view. If you have email set up on this server/PC you can take the option to email the log file. Support techs will direct you where to send it.


6. You can also grab the log file directly and attach it to an email to send to 10ZiG support. The path to the file is at the bottom of the image above.

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13 / What is the difference between the Clone System Image - Deploy System Image and Backup and Restore?

An explanation of the Cloning/Deploying and Backup/Restore and their differences:

  1. Cloning is the process of creating a deployable Windows image.
    • The administrator initiates the clone from the Manager’s Thin Client view after selecting the source device.
    • For a WE10 device, the administrator is guided through a Sysprep wizard for additional customization.
    • The administrator is prompted for the name to which to save the image.
    • The source is set to PXE boot, and the Manager remotely initiates “Sysprep
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14 / How do I use the hot keys in UltraVNC viewer on a Linux thin client through the 10ZiG Manager?

The 10ZiG Manager uses UltraVNC viewer for shadowing thin clients. This viewer provides various additional features like chat and file transfer. These features can be accessed via hot key sequences that begin with “Ctrl+Alt

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15 / If my thin clients are located on network segments that are not local to the 10ZiG Manager server such as a VPN, WAN or segmented VLAN, how can I PXE boot them to the manager?

Within the DHCP scope of each remote network segment, define the “Boot Server Host Name

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16 / Where can I find a manual for the 10ZiG Manager?

The 10ZiG Manager HELP is the full manual.

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17 / Can I PXE boot to the 10ZiG Manager using the wireless connection?

No, PXE is part of BIOS and the BIOS only knows about the built in NIC.

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18 / Can I run the 10ZiG Manager on the same server as my Active Directory server?

No, the 10ZiG Manager communicates with the thin clients using remote procedure call (RPC) and Active Directory relies on remote procedure call (RPC) for replication between domain controllers thus resulting in a conflict if on the same server.

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19 / I am trying to update my older Linux thin client using a tar file in the 10ZiG Manager but it fails.

To update if your image is lower than 9.9.4 you must update using a binary image. Contact Tech Support for location and credentials to download updated image.


There are two are options - restore the binary image using the 10ZiG Manager (https://www.10zig.com/manager) or use a thumb drive created by TzImgUtil (See Question 3 under 10ZiG Manager to download the USB Image Utility).

Update using 10ZiG Manager

  1. Install the 10ZiG Manager and copy the binary file to 10ZiG Manager\ImageStore (created when you install the 10ZiG Manager)
  2. If the thin client is seen in the 10ZiG Manager, right click on it, select Image Management and then Backup and Restore
  3. The thin client will be moved to the Image recovery tab with PXE set to Yes

    If the thin client is not seen by the 10ZiG Manager, click on the Image recover tab and add the MAC address of the thin client using the Add MAC ICON

  4. Change the BIOS settings of the thin client to boot from LAN (BIOS password is 10ZIG)
  5. Boot the thin client and it will PXE boot to the 10ZiG Manager
  6. When the thin client has booted it will be displaying a recovery menu on the display but do not use that menu, rather use the Image recovery tab. Right click on the thin client to be reimaged (it should now indicate PXE YES with a green dot) and select Restore Binary Image>
  7. Select the image file to be restored
  8. The 10ZiG Manager will restore the image and indicate a successful restore when complete
  9. Right click on the thin client and deselect the PXE boot option
  10. Reboot the thin client which now has the updated image

Update using a USB Thumb Drive

  1. Download the image utility from our FAQ pages (See Question 3 under 10ZiG Manager to download the USB Image Utility and documentation).
  2. Extract the utility and run the program to make a USB thumb drive bootable for the utility
  3. Make certain you format as fat32 and the USB thumb drive needs to be large enough to hold the boot files and the binary fileNote: This program will erase all files on the thumb drive
  4. Enter the BIOS of the thin client (password 10ZIG) and set the first boot to USB (on some units the option may be USB Zip)
  5. Boot the thin client using the created USB thumb drive
  6. Use the menu on the display to restore the image
  7. Once complete reboot with thumb drive removed to an updated image
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20 / WOL (Wake On LAN) function is not working - I can shut the thin clients down but I can't power them on.

WOL uses UDP port 9 and sends a small broadcast to wake up the thin client. For WOL to work the network environment must support “direct broadcasting

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21 / I have a Linux thin client that shows up with the name NONE.

Most likely the name of the thin client has been changed to a name with a space in it - remove the space and it will show up in the manager with the correct name.

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22 / I have a PXE server in place already so I don't want to use the 10ZiG Manager as a PXE server - how can I use the existing PXE server to push out images to thin clients?
  1. Copy all the files from the tftp folder from the 10ZiG Manager install folder to the existing PXE server in the published files directory.
  2. Place the image in the general repository directory on the existing PXE server.
  3. Go into the manager server settings (right click on the ICON down near the time on your PC and select settings) - Advanced Tab – Uncheck Enable TFTP server and under the TFTP Host put the IP of the existing PXE server. Boot the thin client in PXE mode and you should be able to restore the image from the existing PXE server.


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23 / I am not seeing all my thin clients in the 10ZiG Manager and when I look at the SYSLOG it indicates that the program cannot access the database.

The database lock is most likely an issue with the anti-virus software installed on the PC - exclude the 10ZiG Manager and MYSQL programs in the anti-virus program and the 10ZiG Manager should pick the thin clients.

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24 / Is NAT (Network Address Translation) supported when the 10ZiG Manager and the thin clients reside behind a NAT'd firewall/router?

Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. The 10ZiG Manager uses TCP and UDP ports on the network to communicate with the thin clients and using NAT would not work. If you use the cloud connector you will not need to NAT.

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25 / I am attempting to update my Linux thin client using a downloaded .tar file but it starts and then fails almost immediately.

Check to see if the .tar file was renamed when it was downloaded. The 10ZiG Manager looks for a specific naming convention when it starts the firmware option, if that naming convention does not match up to what it requires it will fail. If this is the case, rename the file back to the original name and try the firmware update again.

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26 / I am getting messages in the Syslog that look like the 10ZiG Manager's MYSQL database is corrupt - how can I fix it?

If the Syslog has messages similar to the ones below, the database is corrupt.

11-07-12 12:53:13:881 10ZiG Syslog Server started.
11-07-2012 12:53:14:006 <Error> MgrServer [DBConnection::ExecuteReader] : Command: 'SELECT t1.*, t2.name FROM client AS t1 LEFT JOIN locks AS t2 ON t1.id = t2.name WHERE t1.id = '8000E0C545EC2C00'' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:006 <Error> MgrServer [DAOThinClient::Get] : System.NullReferenceException: Object reference not set to an instance of an object.

at Tenzig.Manager.Server.Data.DAOThinClient.Get(String id)
11-07-2012 12:53:14:975 <Error> MgrServer [DBConnection::ExecuteScalar] : Command: 'SELECT COUNT(*) FROM client WHERE id = '8000E0C545F0FC00'' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:975 <Error> MgrServer [DBConnection::ExecuteNonQuery] : Command: 'INSERT INTO client (id, platform, authorized, mac, wlan, lastip, name, type, vers, hw, ewf, domain_membership, domain_name, info, agent, time_stamp) VALUES(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:990 <Error> MgrServer [DBConnection::ExecuteReader] : Command: 'SELECT t1.*, t2.name FROM client AS t1 LEFT JOIN locks AS t2 ON t1.id = t2.name WHERE t1.id = '8000E0C545F0FC00'' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:990 <Error> MgrServer [DAOThinClient::Get] : System.NullReferenceException: Object reference not set to an instance of an object.

To repair perform the following:

  1. Shutdown the Manager service and make certain the “TzMySQL
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27 / How do I remove previously saved sysprep files?

The sysprep settings are stored within the database. However, if you need to remove previously saved settings:

  1. Choose the desired configuration from selection panel of the “Clone System Image
Tera2/V1200/V1206/AIO
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1 / How can I setup the Tera2 to take me to the logon screen of my desktop rather than sign on automatically?

First step is to disable single signon... by adding a string entry "AllowSingleSignon" with a value of "false" to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM\Agent\Configuration on the VM that you want to assign a specific client.

This is done using regedit, or with a GPO. This can be done either on the source for a pool, an individual machine in a pool (but it will be overwritten with a recompose), or for a single non-linked clone vm in a pool. Create a AD user, depending on your client device's autologin requirements for the username naming convention, and then assign that user to that VM.

When the device logs in, it will get its assigned VM based on the username.(Make sure you only assign that user to a single pool/vm). Since single sign on has been disabled, it does not pass the view credentials to the VM... requiring the user to log in.

Then on the V1200 change the connection type to View Connection Server + Auto-logon

You will need an AD account that has rights to that desktop and also enter the pool name to select. The pool I used only has one desktop in it so this V1200 always connects to that desktop only.

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2 / What Display Port protocol do the Teradici zero clients support?

PCoIP zero clients support Display Port protocol version 1.1a.


If a device is certified as Display Port 1.2 then it should be backward compatible to Display Port 1.1, the key word in this statement is should. There are monitors that claim to be Display Port 1.2 certified however they are not backward compatible.


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3 / I just received a PCoIP zero client and it is prompting me for a password, what is it?

The newer units do prompt for a password but the default is no password. Just click on through it and you can then add a password if you so choose.

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4 / Where can I find the latest firmware for the V1200 - Tera2?
Please contact 10ZiG Support at support@10zig.com or 866-864-5250 x0 for information on downloading firmware.
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5 / Where can I download the administrator's guide for a Tera2 zero client?

Click here to download the Tera2 administrators's guide.

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6 / Is WOL (Wake-On-LAN) supported on the Tera2 V1200?

Yes, but to use WOL on a zero client you would need 3rd party software, listed below are some sites for WOL utilities.

Note: 3rd party wake-on-LAN utility software is required to generate WOL packets to send to PCoIP zero clients. Here are some examples WOL utility tools.

Note: Teradici or 10ZiG has not tested these tools and is providing this list for reference only.

Regarding the Management Console, you can use it or the zero client Web UI (AWI) to enable the WOL feature.

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7 / I am trying to get quad monitor to work on a V1200 but only two of them display.

For quad monitor to work the Virtual Machine must have enough VRAM to support all four monitors. Make certain that the pool is set for four (4) monitors and the resolution is set at the highest setting. Changing these two parameters will adjust the VRAM high enough to support the four monitors.

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8 / Do PCoIP zero clients and host cards support VLAN tagging?

Teradici PCoIP zero clients and host cards do not support VLAN tagging. If an environment requires VLAN tagging, the implementation of a network device's (switch / router) VLAN options such as port based VLANs or VLAN tagging is recommended.

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9 / When playing a video, the audio is not in sync with the video.

The driver comes as a component within the PCoIP Component Installer. The Teradici's virtual audio driver provides bi-directional analog and locally terminated USB audio support for virtual desktops using PCoIP Software such as VMware Horizon.

PCoIP Component Installer

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10 / I am using a card reader and it passes through but when opening in notepad and swiping a card, it usually runs a “cycle

These devices may need to be bridged to the host rather than being locally terminated please see the document below for inforomation on how to bridge a USB device on a PCoIP zero client.

How do I bridge a USB device on a PCoIP zero client.docx

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11 / Do PCoIP zero clients support pre-session smart card authentication?

Yes.

PCoIP zero clients support pre-session smart card authentication for sessions connected to VMware View virtual desktops that meet the system configuration

requirements listed next. For deployments that meet these requirements, PCoIP zero clients can also read and process smart card information and allows SSO (single

sign on) authentication of the user prior to session establishment.


Please click here to read the Teradici document regarding support for pre-session smart card authentication.

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12 / Where can I download a deployment guide for using Imprivata OneSign with PCoIP Zero Clients?

Please click here to read the Teradici document Imprivata Onesign PCoIP zero clients deployment guide ter1204004_1.pdf.

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13 / How can I remove the user's capability of changing the View Connection Server(VCS) address on the Zero Client's OSD?

To remove the user's capability of changing the View Connection Server(VCS) address on the Zero Client's(ZC) OSD, please follow the instructions below.

Management Console 1.10.x

Using the Teradici Manage Console.

  1. Go to the profile that manages the ZCs you want to change.
  2. In the profile go to "Session Configuration"and click the "Edit Properties" link.
  3. Check the box for "Session Connection Type" and select "View Connection Server" in the drop down list.
  4. Check the box for "View Connection Server Address" and enter in the URL for the VCS.
  5. Check the box for "Connection Server Cache Mode" and in the drop down list select "Read Only"
  6. Scroll to the bottom and click the "Save" button.
  7. Apply the profile.

Management Console 2.x

  1. Go to the profile that manages the Zero Clients you want to change.
  2. Click on the Session tab in the left hand pane.
  3. Change your Session from Basic to Advance
  4. Set your Session Connection Type to View Connection Server
  5. Set your Server URI
  6. Scroll down and set your Connection Server Cache Mode to Read Only from the drop down.
  7. Scroll back to the top and click save then apply your profile.
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14 / Do the Zero Clients support VMware RTAV?

RTAV is not supported on PCoIP Zero Clients

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15 / How do I install a mounting bracket on the zero client?

Mounting instructions can be found HERE.

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16 / Which PoE Class and how much power consumption is required for the V1200-POE and 5900q series including PoE module?
  • The V1200-POE and 5900q series including PoE module falls into PoE class 4 (12.96W-25.5W). Although typical usage of the clients is significantly less (i.e. 5-7 watts), you should allow for 23W per client. This is due to initial power requirements, specifically where multiple monitors are attached and the client initializes and performs boot up.
PCoIP Zero Client and Amazon WorkSpaces
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1 / How can I connect PCoIP Zero Clients to Amazon Workspaces?
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2 / I cannot print from the Zero Client while attached to Amazon WorkSpace.

Make certain you add the printers in the GCP on the printer server and then share the printers with other users.

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3 / I am not able to print to Amazon Workspace with a USB connected printer.

Currently AWS does not support USB devices (other than keyboard and mouse) on Zero Clients.

http://docs.aws.amazon.com/workspaces/latest/adminguide/client_help.html (excerpt regarding USB is below.)

Most keyboards and pointing devices are supported by the Amazon WorkSpaces client applications. This includes many different types of USB and Bluetooth input devices. If you encounter an issue with a particular device, report the problem at https://console.aws.amazon.com/support/home#/. Other locally attached peripherals, such as storage devices, are not supported.

Please refer to the Amazon documentation for future updates on USB and printer redirection.

Tera2 Host Card
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1 / How do I use the PCoIP Zero Clients with PCoIP Host Cards and where can I find a driver update, software and latest firmware?

PCoIP Host Software.pdf

PCoIP Host Software for Windows 4.3.1 only runs on Windows 7 64-bit and Windows 10 64-bit.

PCoIP_Host_Software_for_Windows_64-bit

To run Host Software on another Windows OS, including XP, Vista, Windows 7 32-bit and Windows 8.1 64-bit, use PCoIP Host Software for Windows 4.2.2.

PCoIP Host Software for Windows 32-bit 4.2.2

PCoIP_Host_Linux_v4-1-6.zip

Tera2_Remote_Workstation_Card_Firmware_4.9.0_GA_Package.zip

Tera2 PCoIP Zero Client 4.x and Remote Workstation Card 4.9 Administrators’ Guide

Guides are included in the zip files!

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2 / Do PCoIP zero clients and host cards support VLAN tagging?

Teradici PCoIP zero clients and host cards do not support VLAN tagging. If an environment requires VLAN tagging, the implementation of a network device's (switch / router) VLAN options such as port based VLANs or VLAN tagging is recommended.

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3 / The message "No source signal" appears as an overlay at the start of a PCoIP session to indicate no video source.

There are three common causes for seeing this message in a host card environment:

  • Cabling
  • To troubleshoot, first check the DVI connection between the GPU and the PCoIP host card. If the cable(s) appears to be connected properly, confirm that there is a video output by connecting the DVI port of a monitor directly to the GPU's DVI output port. In order for this diagnostic step to be valid, you must not use any adapters (ie: DVI-to-VGA) between the GPU and monitor. Note: PCoIP host cards support DVI inputs only. They don't support VGA inputs, but can support VGA signals through DVI-I connectors. While host cards support DVI input only, VGA can still be supported on the client. See client product specifications to determine if VGA output is supported.
  • Software settings
  • This message may appear for a few minutes when the host PC/workstation OS turns off the monitor due to power management settings, screen saver timeout, or monitor shut down settings. The overlay appears shortly after the monitor is turned off and remains active for a couple minutes before it is eventually removed at which time the monitor is turned off.
  • No OS installed on the host
  • This message will appear if there is no operating system installed on the host PC.
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4 / I am getting the message "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing software.

This error can appear for the following reasons

  1. The PC does not have a PCoIP Host Card installed
  2. The "Host Driver Function" checkbox is not checked on the host SW configuration -> Host Driver Function page
In the second case you MUST reboot the PC and reattempt to install the software as directed below:
  • Go to the web address of the host card itself by entering it into to a web browser. Click on the log in button, go to configuration and then Host Driver function.
  • Check the box to “Enable Host Driver Function
Apex Card
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1 / Where can I find the drivers to install the APEX card into VMware ESXi 5.0, 5.1, 5.5 and 6.0)
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2 / Where can I find a Quick Start Guide for the Apex card?
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3 / Where can I find the status and serial number of the APEX card?

Please see the APEX_install document in the previous FAQ.

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4 / How do I get started with the Teradici APEX 2800 Server Offload Card (Teradici KB:15134-760)?

The Teradici APEX 2800 Server Offload Card provides hardware accelerated image encoding for virtual desktops. The card will automatically detect which desktop displays will benefit most from hardware acceleration and seamlessly switch image encoding from the server's CPU to the APEX 2800 card.

From a high-level, the installation steps are as follows, for more detailed information read the Quick Start Guide available on this page.

  1. Download the latest APEX 2800 drivers and software
  2. Install the APEX 2800 in the server
  3. Install the ESXi driver package
  4. Reboot the ESXi server
  5. Install the APEX 2800 software in the virtual machines
  6. Verify virtual machine pool/global policy settings
  7. Shutdown the virtual machine and power on again (VM reboot/reset is not sufficient)
  8. Verify APEX 2800 status
  9. Verify hardware offload for virtual machine.
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5 / Download the APEX 2800 Dashboard and Simulation Tools to Evaluate and Test the Server Offload Card

Please create a free account on or log in to http://www.teradici.com and view the KB listed below:

APEX 2800 Dashboard and Simulation Tools to Evaluate and Test the Server Offload Card (15134-761)

PCoIP Management Console
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1 / Where can I get the Teradici Management Console?
  1. Create or Sign into Teradici account
  2. Download the PCoIP Console 1.10.x and release notes – This console can be used with devices using firmware version 4.8 or below which is the default for 10ZiG Zero Client evaluation products.
  3. Download the PCoIP Console 2.x and release notes – This is for users on Firmware 5.0 and higher and is free for up to 2000 users.
If you have any additional questions you can contact support.10zig.com
122 Keyboard
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1 / Where can I find a keyboard map to use a 10ZiG 122 keyboard with Client Access?
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2 / Using Client Access with a 10ZiG 122 keyboard - is there a key that is equivalent to the Windows Key?

The Apps Key simulates the Windows Key