How can I reset a 10ZiG client if it does not appear in the 10ZiG Manager?

From the console of your 10ZiG thin or zero client, press the CTRL, ALT, SHIFT and the zero key in the number line together. If there is a Control Panel password assigned to the client, you will be prompted to enter that password.

Once the password has been entered, the client will present a bash shell similar to a cmd shell in Windows. Type the words “factory all” without the quotes, and press ENTER.

This will factory default the client and then reboot it, allowing the unit to boot in a defaulted state. You can now reapply a configuration template to the device or configure it by hand to return it to service.