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The Salvation Army | 10ZiG

“For our staff, it’s all about the desktop. They’re not thinking about 10ZiG – they’re thinking about logging on to a familiar Windows desktop and getting on with their work. 10ZiG simply provides an efficient, reliable way to connect to a remote desktop and that’s exactly what you want from an endpoint.”

– Neil Edmonds, Head of IT Infrastructure, The Salvation Army 

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A 160-Year Mission, Modernised for the Cloud

Updating Thin Client, Virtual Desktop and Data Centre Infrastructure Across 750 sites Nationwide

Founded over 160 years ago, The Salvation Army is a Christian church and charity that works in 134 countries worldwide. It is one of the largest providers of social care in the UK and Ireland, with over 600 churches and community centres, complemented by a network of life houses which support people facing homelessness, addiction and other forms of vulnerability. Across the UK, The Salvation Army today supports around 7,000 users on its IT estate, spanning its London headquarters, divisional headquarters, churches and life houses.

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The Challenge

An Ageing VDI Environment, Ageing Endpoints and a Widely Dispersed Estate

  • A legacy Citrix virtual desktop environment with slow logon times and large, unwieldy user profiles
  • Dell Wyse thin client terminals in need of replacement across the estate
  • A parallel migration to Microsoft Azure Virtual Desktop (AVD), requiring endpoints able to connect reliably to the new backend
  • A widely dispersed estate of 750 sites – from a London headquarters to around 600 churches and community centres – with no local IT support at most locations

The Salvation Army has a long history with virtual desktop infrastructure (VDI), moving from Terminal Services to Citrix in 2010. However, ageing Dell Wyse thin clients, slow logon times and unwieldy user profiles created challenges across its widely dispersed IT estate.

As part of its wider transition to the cloud, The Salvation Army began migrating to Microsoft Azure Virtual Desktop (AVD), requiring reliable endpoints that could support the new environment across hundreds of locations. Following a thorough evaluation of vendors, The Salvation Army selected 10ZiG to help modernise its endpoint infrastructure.

The Solution

10ZiG Modernised Thin Clients Deployed at Scale, Connecting Directly into Microsoft Azure Virtual Desktop

Following a successful proof of concept, The Salvation Army standardised on 10ZiG, procuring approximately 1,500 thin client devices, including 4672q and 7072q models, through reseller partner Phoenix Software. The organisation also deployed 10ZiG RepurpOS to extend the life of existing Dell Wyse terminals.

The rollout was tailored to the needs of its dispersed estate. Around 100 larger sites received on-site installation and configuration from specialist partner BNR, while approximately 600 churches benefited from a zero-touch postal deployment. Pre-configured devices arrived ready to connect, eliminating the need for on-site IT technicians.

With no data stored locally, the endpoints help reduce security risks associated with lost or stolen devices. The Salvation Army also uses FREE 10ZiG Manager to centrally manage firmware updates, configurations and endpoint consistency across its locations.

“The team find 10ZiG Manager lightweight and very efficient to work with, and it’s been a breath of fresh air,” says Neil Edmonds, Head of IT Infrastructure at The Salvation Army.

The Results

Faster Logons, Zero-Touch Device Management and an End to Desktop Escalations

Since transitioning to 10ZiG endpoints connected to Microsoft Azure Virtual Desktop (AVD), The Salvation Army has experienced significantly faster logon times and an improved desktop experience for its users.

The move has also reduced the time spent resolving desktop issues, providing a more reliable and manageable environment across its distributed IT estate.

“It’s been a genuine technology transformation and 10ZiG has been part of delivering that improved digital experience for our users,” says Neil Edmonds, Head of IT Infrastructure at The Salvation Army.

Together with its broader migration from VMware to Microsoft Hyper-V, the transition from Citrix to AVD and Dell Wyse to 10ZiG represents a significant step in The Salvation Army’s ongoing IT modernisation, improving manageability, security and resilience.

Looking Ahead

With its VDI migration complete, The Salvation Army is exploring opportunities to expand its use of 10ZiG, including thin client notebooks for staff requiring portable devices and potential deployments at its Denmark Hill headquarters.

“We wouldn’t buy any other thin clients now – we’re standardising on 10ZiG,” says Neil Edmonds, Head of IT Infrastructure at The Salvation Army. “It’s been a strong partnership and one we expect to keep building on.”

Organisations delivering services at national scale need endpoint technology that is secure, straightforward to manage and can be deployed without disrupting the people who rely on it every day. The Salvation Army’s move to AVD, combined with 10ZiG’s thin clients, RepurpOS and 10ZiG Manager, is a great example of how an organisation can modernise its desktop estate at scale while keeping its focus firmly on the communities it serves.

James Broughton
Sales Director, 10ZiG Technology

The Results

Faster Logons, Zero-Touch Device Management and an End to Desktop Escalations

Since transitioning to 10ZiG endpoints connected to Microsoft Azure Virtual Desktop (AVD), The Salvation Army has experienced significantly faster logon times and an improved desktop experience for its users.

The move has also reduced the time spent resolving desktop issues, providing a more reliable and manageable environment across its distributed IT estate.

“It’s been a genuine technology transformation and 10ZiG has been part of delivering that improved digital experience for our users,” says Neil Edmonds, Head of IT Infrastructure at The Salvation Army.

Together with its broader migration from VMware to Microsoft Hyper-V, the transition from Citrix to AVD and Dell Wyse to 10ZiG represents a significant step in The Salvation Army’s ongoing IT modernisation, improving manageability, security and resilience.

Looking Ahead

With its VDI migration complete, The Salvation Army is exploring opportunities to expand its use of 10ZiG, including thin client notebooks for staff requiring portable devices and potential deployments at its Denmark Hill headquarters.

“We wouldn’t buy any other thin clients now – we’re standardising on 10ZiG,” says Neil Edmonds, Head of IT Infrastructure at The Salvation Army. “It’s been a strong partnership and one we expect to keep building on.”

“Organisations delivering services at national scale need endpoint technology that is secure, straightforward to manage and can be deployed without disrupting the people who rely on it every day. The Salvation Army’s move to AVD, combined with 10ZiG’s thin clients, RepurpOS and 10ZiG Manager, is a great example of how an organisation can modernise its desktop estate at scale while keeping its focus firmly on the communities it serves.”

James Broughton
Sales Director, 10ZiG Technology

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