TWM Solicitors

Michael Capozello on September 20, 2024

TWM Solicitors & 10ZiG

“I had a major IT infrastructure challenge, and we knew 10ZiG Technology was up for the job… switching 120 computers over to 10ZiG Windows-based Thin Clients and upgrading everyone to dual monitors in just one weekend.”

 

– Alan Barrett, TWM Head of IT

The Legal Firm

Full service, at your service

Established in 1799, TWM Solicitors is a leading south-east law firm with 250+ people in offices across Surrey and London. Their services are designed around the requirements of businesses and the needs of individuals and families. Business services are provided by lawyers who specialize in corporate, commercial, commercial property, debt recovery, dispute resolution, and employment. Services for individuals and families include family and matrimonial, moving house, notarial, powers of attorney, wealth management, and Wills & probate. Their Law Society accreditations, Wills and Inheritance Quality Scheme, and Conveyancing Quality Scheme, along with various other independent recommendations, demonstrate that TWM meets the highest standards of management and client care.
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The Challenge

Work smarter, not harder

  • Infrastructure consisted of 250+ PCs being used as Thin Clients (i.e. ‘dumb terminals’)
  • End Users (Lawyers, secretaries, and staff) spread out over several locations – in office and remote
  • Required hardware and firmware that would support their digital dictation software

TWM had previous experience with Thin Clients, namely Wyse Thin Clients, but they didn’t provide support for TWM’s critical dictation software, so they turned to standard computer units running as Thin Clients. With additional mergers, Solicitors, locations, and remote work laptops on the rise due to the pandemic, Alan Barrett, TWM Head of IT and TWM veteran quickly realized what he needed and came up with an action plan to replace all computers across the firm with Windows-based Thin Clients for their Microsoft Azure Virtual Desktop (AVD) platform. Alan’s aim was to streamline the provisioning, deployment, ongoing management, and replacement cycle of their endpoint estate with a standardized organization wide strategy. This would alleviate endpoint management headaches associated to a wide-range of different computers at various life-cycle and warranty stages.

The Solution

10ZiG Secure Managed Endpoint Solutions

  • 10ZiG FREE, No-Hassle Demo Program
  • 10ZiG Thin Client Endpoint Solution
  • 10ZiG Windows IoT LTSC-based OS Support
  • 10ZiG Tech Support & Customer Service

With the support of TWM, Alan turned to their trusted reseller Softcat for recommendations who put him in touch with 10ZiG. After that, there was no looking back. 10ZiG Sales Director James Broughton, with assistance from Chris Hayes, 10ZiG Technical Support Manager EMEA, and the 10ZiG EMEA Tech Support Team, welcomed Alan and together they qualified the project requirements and delivered a proposed 10ZiG solution that met these needs. Alan received free 10ZiG demo devices shortly afterwards and access to the 10ZiG Technical Team to assist with the evaluation. Chris and the 10ZiG Team saw to it that Alan had all the proper configurations required for the AVD specifications he needed, as well as access to the 100% free 10ZiG Manager Server. 10ZiG Manager is 100% free and saves time on TWM deployment and ongoing management of TWM’s endpoints, providing as standardized, secure, and flexible UX which they use as a complimentary tool to their MDM manager, InTune. A ‘golden’ image was developed with TWM, the digital dictation software was fully supported and operational, and things were off-and-running. Once the project was signed-off, 10ZiG shipped 250 x 10ZiG Windows IoT LTSC Thin Clients, each pre-configured with connections to the TWM RDS environment so that devices could be plugged in and immediately ready to be logged in on. Over half the Firm’s workstations, equipped with 10ZiG devices, two monitors, with remote capabilities, were installed over one weekend migration and TWM’s other offices over subsequent weekends. Overall, TWM & 10ZiG delivered 250+ workstations, 500+ monitors, arms and all the fixings…and the full migration was a success!

A Partnership Defined by Success

Allies in technology

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The collaboration between TARC and 10ZiG stands as a testament to 10ZiG’s proficiency in delivering tailored solutions that address real-world challenges. Their comprehensive approach, which combines cutting-edge hardware with robust software support, ensured that TARC could navigate the challenges of the pandemic with confidence.

quotes
It was not only 10ZiG’s product that enabled me and my team to pull this off, but it was also the configurations and testing beforehand. It was the upfront support. This was a huge technology risk for myself and TWM, and 10ZiG was a huge part of making is risk-free. They were with us all along, and still are. What a weekend that was! I am thrilled that now I am now able to manage, control, deploy, update, and everything from one location with 10ZiG devices and the 10ZiG Manager. Our Solicitors, secretaries, and others, simply login and go to work just like normal, with only an extra step or two. It’s amazing. And 10ZiG continues to work with us on more custom configuring - and if a one-off unit ‘breaks,’ they back it up. We’ve ordered circa 20 more since the big migration. I did some testing with other products about a year prior, Axel, etc., but they did not work for us. I’ve been doing this for over 30+ years and would recommend 10ZiG to anyone in the same or somewhat similar situation.”
Alan Barrett
TWM Head of IT

A Partnership Defined by Success

Allies in technology

The collaboration between TARC and 10ZiG stands as a testament to 10ZiG’s proficiency in delivering tailored solutions that address real-world challenges. Their comprehensive approach, which combines cutting-edge hardware with robust software support, ensured that TARC could navigate the challenges of the pandemic with confidence.

"After switching to 10ZiG, our librarians are much happier, the students are much happier, and we spend way less time replacing, updating, and maintaining Windows machines. 10ZiG Client devices are quiet, they are low-power, and they are extremely easy to manage. So far, our experience with 10ZiG has been amazing! We rarely have a device fail, and if one does fail, the return process has been painless. If we feel like trying out a new device, all I have to do is send an email and the device arrives a few days later for testing; it’s great! We definitely recommend 10ZiG to other companies for all these reasons, plus 10ZiG is just easy and fun to work with…”
Information Systems Analyst
Chico Unified School District

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