• Needed to replace aging IBM dumb terminals for their AS/400 platform
• Desire to be able to accomplish more at each workstation
• Achieve the goal of workstations to report each step in the manufacturing process
  As a wood product manufacturer, Conestoga Wood’s shop environment is a very dusty one. Wanting to track various processes and stages that their product cycles through, they needed to add PCs, which generally do not hold up well in that type of environment. Up until about 2006, they were using IBM dumb terminals on their dusty shop floor that were connected to their IBM AS/400. Seeing that Twinax connections were not going to be part of IBM’s future, and wanting to do more at their work stations in the dusty shop, Conestoga Wood decided to demo and go with the option of 10ZiG (then BOSaNOVA) Thin Clients. The main goal of Conestoga Wood was to have numerous workstations on their shop floor that would report the various steps of their wood manufacturing process as needed. Their manufacturing paperwork is barcoded and as an order moves through the plant, it is scanned into the system as manufacturing process steps are completed in real time. This is done with said scanners, which are connected via USB port to Thin Clients. The Thin Clients are also used for other tracking purposes on the floor – shipping/packaging, information entry, quality control reporting with products, and inventory searches and follow up. Staff is able to use their intranet to check email via Outlook web access, look up documents in the document control center, and open Word and Excel docs through Open Office, and more.

• Endpoint device to support Citrix XenDesktop
• Management software of Dell and HP not detecting server and configuration issues
• Failing NComputing N500 devices

T. Hasegawa has over 4,000 employees, worldwide. With several hundred of them located in their California Headquarters – staffed mainly for R&D and Production Departments including Chemists, etc., Wilmer H., has been serving as Sr. IT Network Administrator with the organization for six years. Initially, Wilmer found himself immediately challenged to find a computing environment solution to replace T. Hasagawa’s antiquated IBM computer set-up, so he immediately turned to Virtual Desktop Infrastructure (VDI) as an option. But, what about endpoint devices? At the time, he was looking for the right endpoint device to support Citrix XenDesktop. He tried HP and he tried Dell Wyse. Neither vendor’s pricing matched their value. There were also problems with management software not detecting the server, and complexity issues on the configuration side of things. Plus, long boot time, unstable video connections and quality, and customer service availability by email only,