Positive Steps

Michael Capozello on April 4, 2024

United States Municipal Courthouse

“The Sales & Tech Teams at 10ZiG were determined to find, and bent over backwards to configure, the right 10ZiG Zero Client to work with the Court’s cameras, a critical aspect of their daily operation.”

The Company

10ZiG was working with a Southern U.S. Municipal Court and their Network Administrator, who had become faced with a total infrastructure refresh that turned out to be much more of a challenge than he had initially bargained for.

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The Challenge

Complete Endpoint Partner

With over 20 years of experience in Thin and Zero client hardware and software solutions for VDI, Daas, SaaS, and Web Apps, 10ZiG provides the expertise and support you need to optimize your remote operations. With 10ZiG, you get a single, reliable partner committed to your success from the first call through ongoing customer support.

Free Management Tool

Our 10ZiG Manager™ is browser-based, cloud-ready, and allows you to deploy and manage all of your endpoints running a 10ZiG OS. The 10ZiG Manager™ is feature-rich, secure, and intuitive, and comes with unlimited user licenses.

Complimentary Repurposing Software

10ZiG RepurpOS™ is our purpose-built Linux OS that sustainably extends the life of, or converts existing PCs, laptops, and third-party thin clients. Devices are transformed into dedicated, managed, secure, and responsive endpoints for VDI, DaaS, SaaS, and Web Apps.

Unparalleled Support

From initial contact, during your Proof of Concept (POC), deployment, and ongoing management - our team is always ready to help you get the most out of your 10ZiG solutions. We pride ourselves on our top-tier customer support, offering personalized assistance every step of the way.

  • Faced total infrastructure refresh
  • Needed to upgrade from Windows XP to Windows 7 with HD camera USB to VDI compatibility
  • Previous failed experiences with Dell Wyse Zero Clients

The Court had been using Dell Wyse Zero Clients on VMware vSphere with Windows XP as their virtual desktops within their computing environment, and they needed to upgrade from Windows XP to Windows 7. Installed at their front desk stations for security purposes, they had HD cameras for photo purposes that simply would not work with Windows 7 via Dell Wyse Clients. Several Dell Wyse Zero Clients and Thin Clients were tested out, but nothing would work… and their support was not very inventive or helpful at all. The Network Administrator was looking at a total infrastructure refresh in complete frustration, and stuck.

The Solution
10ZiG Zero Clients & Management

A Partnership Defined by Success

As mentioned, an extension on an initial Zero Client demo was granted, while the Court started to review other 10ZiG Client options. 10ZiG Tech Support was relentless in trying to find a way to get the right Zero Client working for the Court and did not stop until a solution was found. Through this tremendous effort from 10ZiG Tech Support & Sales Support over a period of time, a 10ZiG Zero Client finally worked and the Court ended up purchasing many of the 5848qv Zero Client devices. The Court also began to rely on the FREE 10ZiG Manager for centralized deployment and management. To date, all of their infrastructure problems have been solved, and it’s been smooth sailing ever since. 

 

The 10ZiG 5848qv NOS™ Series Zero Client is powered by an Intel 2.0GHz Quad Core Processor and capable of speeds up to 2.42GHz with Intel Boost Technology with a DVI or Dual DisplayPort option. A great fit for power users who require Full HD, Multimedia, 3D and CAD performance with more demanding needs, it is supportive of Citrix, VMware, Parallels RAS, and RDP and is Blast Extreme/PCoIP Ready and HDX/HDX Premium/HDX 3D Pro Certified. 10ZiG helped the Court to find the right Zero Client for them to use with their critical webcam/camera procedure when no one else, including Dell, could. Power. Speed. Performance. (and Support!) 10ZiG.

"We are glad we chose 10ZiG! With the deployment of the 10ZiG NOS-V Zero Clients, we noticed a decline in HelpDesk tickets related to Zoom issues and login failures. 10ZiG offers good, quick service, great support, and quality products. We have used 10ZiG for quite a few years now, and I don’t see that changing any time soon."
Christina Hazen
Information Technology Support Specialist at TARC

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