Career Opportunities
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10ZiG is a world market leader in Thin and Zero Client Technology for the Virtual Desktop Infrastructure (VDI) industry. 10ZiG has long-standing partnerships with industry leaders such Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has an extensive lineup of the most powerful, reliable and affordable Thin and Zero Clients that support the full feature sets of acceleration protocols such as HDX, HDX 3D Pro, PCoIP, Blast Extreme and RDP.


10ZiG offers traditional dual screen Thin and Zero Clients, including the widest range of TERA2-based PCoIP devices on the market as well as Quad Screen and All-in-One devices.


If there are any open opportunities you think you'll be a good fit for, we can't wait to hear from you! Send us an email at careers@10zig.com.


Current Opportunities

10ZiG 10ZiG Support Technician / US Headquarters

Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.

Overview:

Do you have an innate curiosity for technology? Do you like learning and playing with the latest and greatest gadgets and technology? 10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our team in Phoenix, Arizona as a Support Technician!

Responsibilities:

  • As a Support Technician, you will provide industry leading professional technical support to our external and internal customers via phone, email, chat etc.
  • You will help provide diagnostic support to our customers via phone, email, chat, remote assistance.
  • Establish product performance and testing baselines as you put our hardware and software through its paces in rigorous testing procedures.
  • As a member of Technical Support, you will ensure all customer support calls are logged, through the relevant business solutions and resolved in a timely manner and keep the developers, Technical Support and customers updated with the current status of the support call.
  • Assist with the draft and editing of documentation and manuals.
  • Hands On: As part of our on-going evolving product line you will build and test your own environments and document and provide feedback and ideas on our prototypes and new product lines. You may also build, configure, update and troubleshoot our internal desktops and thin clients.
  • Gain experience as you take part in meetings and voice conferences between departments, customers, business partners and vendors.
  • You will learn and gain experience on the latest in many industry standard virtual technologies such as VMware, Citrix and Microsoft RDP.
  • You will be asked to provide troubleshooting and support as required for our internal test environments.
  • Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.

Basic Qualifications:

  • 2+ years of experience working in a help desk role answering phone calls and emails.
  • 1+ years working with virtualization technology in a support or administrator capacity.
  • Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.
  • Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.
  • Strong time management skills.
  • Strong, proven troubleshooting and critical thinking skills.
  • Ability to work as a team or independently with little or no supervision.
  • Ability to explain complex issues in a simplified manner.
  • Ability to handle multiple tasks simultaneously.

Preferred Qualifications:

  • At least two (2) of the following industry standard certifications that are current:
    • CompTIA A+
    • CompTIA Security+
    • CompTIA Cloud+
    • CompTIA Server+
    • CompTIA Network+
    • CompTIA Linux+
    • CCNA
    • VCP – VMware Certified Professional
    • CCE – Certified Citrix Expert
    • MTA/MCSA

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO medical, dental, and H.S.A
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to careers@10zig.com.

10ZiG 10ZiG Help Desk Manager / US Headquarters

Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.


Overview:

The Help Desk Manager is a critical component to the success of 10ZiG’s legendary concierge-style vision of customer support. The Help Desk Manager’s primary role is to ensure the consistent smooth operation of 10ZiG Technical Support by managing the entire process of customer support from the initiation of a request to successful resolution. The Help Desk Manager will work directly with Sales, Pre-Sales, R&D and Upper Management as a part of their daily routines.

10ZiG is currently looking for an ITIL-Certified Help Desk Manager to lead our Technical Support team in Phoenix, Arizona.


Responsibilities:

  • Lead a fast-paced Technical Support team in a dynamic environment to successful resolution of complex customer issues related to 10ZiG thin and zero client products.
  • Responsible for creation and enforcement of SLAs within Tech Support to ensure prompt resolution of customer issues.
  • Proactively engage customers to resolve any customer satisfaction issues.
  • Ensure that Help Desk email and ticketing queues are being managed appropriately and that coverage is available at all times to handle ticket loads.
  • Review new and existing Help Desk requests with an eye toward seeing trends and ongoing issues, escalating development or code issues to R&D as needed
  • Review firmware release notes for fixes to existing issues and forward to relevant technical staff.
  • Assign, prioritize and track internal and customer-facing Help Desk projects to completion.
  • Regularly review technical documentation in SharePoint to ensure that up to date documents are available to Help Desk technicians and others.
  • Review RMA requests to ensure that all troubleshooting requirements have been met.
  • Mentor technical staff through coaching, training and performance reviews.
  • Review Technical Support customer surveys to look for support issues.


Future Responsibilities:

  • Plan, create, maintain and document ITIL best-practice processes to ensure continued productivity and consistency within the Help Desk.
  • Assist with scoping and deployment of new Helpdesk CRM system.


Qualifications:

Mandatory

  • ITIL v3/4 Managing Professional Certification.
  • 2+ years of managing a fast-paced help desk environment.
  • Demonstrated ability to de-escalate and resolve customer satisfaction issues and explain technical issues to non-technical customers in an easy to understand manner.
  • Exceptional verbal and written communication skills are required, with proficiency in Microsoft Office products – Word, Excel, Outlook etc.
  • Strong critical thinking and multi-tasking abilities are a must!
  • Goal- and task-oriented, with a desire to provide the very best Technical Support experience possible to 10ZiG customers.

Optional:

  • Working knowledge of Windows (Server and Desktop) and Linux (Desktop) operating systems, both graphical and command line based.
  • Working knowledge of Virtual Desktop Infrastructure concepts in VMware, Citrix, Microsoft RDS. Windows Virtual Desktop, Amazon Workspaces.
  • Working knowledge of networking (LAN, WAN, Cloud, VPN).
  • Working knowledge of computer hardware and associated peripherals.

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO Medical, Dental and HSA
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to careers@10zig.com

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