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Customer Support Resource Center

Optimizing Your 10ZiG Ongoing Journey Every Step of The Way

Comprehensive, Determined Support Like No Other

10ZiG is dedicated to providing a full spectrum of support resources
tailored to your needs.

Technical Support
  • Reduce your spend on new hardware solutions
  • Minimize overhead cost

10ZiG offers free centralized management with The 10ZiG ManagerTM, allowing IT admins to manage endpoints remotely with unlimited user licenses.

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Firmware Downloads
  • Extend the life of your existing hardware
  • Operate with a purpose-built Linux OS

With a 3-Year Advance Warranty, 10ZiG ensures the reliability and longevity of your Thin Client solutions, complemented with regular software updates.

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Firmware Add-Ons
  • Deploy and update from one management tool
  • Eliminate the hassle of outdated plugins and vulnerabilities

10ZiG offers free centralized management with The 10ZiG ManagerTM, allowing IT admins to manage endpoints remotely with unlimited user licenses.

Learn More
Support Videos
  • Strengthen your network’s security setup
  • Create a controlled, zero-trust-based working environment

Im Zwengel 6
55442 Stromberg
Germany

P: +49 (0)6724 9304 45
F: +49 (0)6724 / 9304-77

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10ZiG Beta Program
  • USB integration on devices for flexible OS switching for hybrid or remote working
  • Run as a virtual machine on platforms like VMWare Workstation
  • Install locally and run from local storage

10ZiG offers free centralized management with The 10ZiG ManagerTM, allowing IT admins to manage endpoints remotely with unlimited user licenses.

Learn More
Tech & Firmware Notifications
  • USB integration on devices for flexible OS switching for hybrid or remote working
  • Run as a virtual machine on platforms like VMWare Workstation
  • Install locally and run from local storage

10ZiG offers free centralized management with The 10ZiG ManagerTM, allowing IT admins to manage endpoints remotely with unlimited user licenses.

Learn More

Expert Technical Assistance

Complete Endpoint Partner

With over 20 years of experience in Thin and Zero client hardware and software solutions for VDI, Daas, SaaS, and Web Apps, 10ZiG provides the expertise and support you need to optimize your remote operations. With 10ZiG, you get a single, reliable partner committed to your success from the first call through ongoing customer support.

Free Management Tool

Our 10ZiG Manager™ is browser-based, cloud-ready, and allows you to deploy and manage all of your endpoints running a 10ZiG OS. The 10ZiG Manager™ is feature-rich, secure, and intuitive, and comes with unlimited user licenses.

Complimentary Repurposing Software

10ZiG RepurpOS™ is our purpose-built Linux OS that sustainably extends the life of, or converts existing PCs, laptops, and third-party thin clients. Devices are transformed into dedicated, managed, secure, and responsive endpoints for VDI, DaaS, SaaS, and Web Apps.

Unparalleled Support

From initial contact, during your Proof of Concept (POC), deployment, and ongoing management - our team is always ready to help you get the most out of your 10ZiG solutions. We pride ourselves on our top-tier customer support, offering personalized assistance every step of the way.

Our “go above and beyond” local support teams are equipped to assist with a diverse range of technical challenges through email, phone, or live chat. We can help you troubleshoot the following:

  • Initial client configuration, including VDI connection specifics
  • UX related questions, including graphical, audio, peripheral topics
  • 10ZiG Manager installation, client discovery and configuration
  • 10ZiG Client and Manager best practices
  • 10ZiG Client and Manager security best practices
  • Troubleshooting 10ZiG Client & Manager issues
  • Firmware update guidance
  • Addressing connectivity and network challenges
  • And more!
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Seamless Software Updates

As a 10ZiG customer, you receive complimentary firmware updates so your VDI endpoint is up-to-date with the latest advancements.

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Find Your Software
Request Software Updates

Need A Firmware Add-On?

Tailor your 10ZiG experience by requesting specific firmware add-ons, ensuring your system aligns with your unique needs.

Request Add-On
Find Your Software
Request Software Updates

Join the 10ZiG Beta Program

Be at the forefront of innovation by joining the 10ZiG Beta Program. Experience and provide feedback on 10ZiG Firmware Updates before their official release.

Sign up for the 10ZiG Beta Program(Required)

Join the 10ZiG Beta Program

Be at the forefront of innovation by joining the 10ZiG Beta Program. Experience and provide feedback on 10ZiG Firmware Updates before their official release.

Sign up for the 10ZiG Beta Program(Required)

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