A good bit of the success that you have with your Thin Client VDI environment and related endpoints is going to be based on the relationship and quality of your vendor’s Tech Support. Let’s take a look at Thin Client Tech Support in three ways; 1) Preventive approaches to take for less need of Tech Support, 2) Tips for dealing with Tech Support, and, 3) Thinking ahead in terms of future infrastructure projects and the expert Tech Support you will want.