Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. The 10ZiG Manager uses TCP and UDP ports on the network to communicate with the thin clients and using NAT would not work. If you use the cloud connector you will not need to NAT.
The database lock is most likely an issue with the anti-virus software installed on the PC – exclude the 10ZiG Manager and MYSQL programs in the anti-virus program and the 10ZiG Manager should pick the thin clients.
Copy all the files from the tftp folder from the 10ZiG Manager install folder to the existing PXE server in the published files directory.
Place the image in the general repository directory on the existing PXE server.
Go into the manager server settings (right click on the ICON down near the time on your PC and select settings) – Advanced Tab – Uncheck Enable TFTP server and under the TFTP Host put the IP of the existing PXE server. Boot the thin client in PXE mode and you should be able to restore the image from the existing PXE server.
Most likely the name of the thin client has been changed to a name with a space in it – remove the space and it will show up in the manager with the correct name.
To update if your image is lower than 9.9.4 you must update using a binary image. Contact Tech Support for location and credentials to download updated image.
There are two are options – restore the binary image using the 10ZiG Manager (https://www.10zig.com/product/solutions/10zig-manager) or use a thumb drive created by TzImgUtil (See Question 3 under 10ZiG Manager to download the USB Image Utility).
Update using 10ZiG Manager
Install the 10ZiG Manager and copy the binary file to 10ZiG Manager\ImageStore (created when you install the 10ZiG Manager)
If the thin client is seen in the 10ZiG Manager, right click on it, select Image Management and then Backup and Restore
The thin client will be moved to the Image recovery tab with PXE set to Yes
If the thin client is not seen by the 10ZiG Manager, click on the Image recover tab and add the MAC address of the thin client using the Add MAC ICON
Change the BIOS settings of the thin client to boot from LAN (BIOS password is 10ZIG)
Boot the thin client and it will PXE boot to the 10ZiG Manager
When the thin client has booted it will be displaying a recovery menu on the display but do not use that menu, rather use the Image recovery tab. Right click on the thin client to be reimaged (it should now indicate PXE YES with a green dot) and select Restore Binary Image>
Select the image file to be restored
The 10ZiG Manager will restore the image and indicate a successful restore when complete
Right click on the thin client and deselect the PXE boot option
Reboot the thin client which now has the updated image
Update using a USB Thumb Drive
Download the image utility from our FAQ pages (See Question 3 under 10ZiG Manager to download the USB Image Utility and documentation).
Extract the utility and run the program to make a USB thumb drive bootable for the utility
Make certain you format as fat32 and the USB thumb drive needs to be large enough to hold the boot files and the binary fileNote: This program will erase all files on the thumb drive
Enter the BIOS of the thin client (password 10ZIG) and set the first boot to USB (on some units the option may be USB Zip)
Boot the thin client using the created USB thumb drive
Use the menu on the display to restore the image
Once complete reboot with thumb drive removed to an updated image
No, the 10ZiG Manager communicates with the thin clients using remote procedure call (RPC) and Active Directory relies on remote procedure call (RPC) for replication between domain controllers thus resulting in a conflict if on the same server.
The 10ZiG Manager uses UltraVNC viewer for shadowing thin clients. This viewer provides various additional features like chat and file transfer. These features can be accessed via hot key sequences that begin with “Ctrl+Alt