Is NAT (Network Address Translation) supported when the 10ZiG Manager and the thin clients reside behind a NAT’d firewall or router?

Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. The 10ZiG Manager uses TCP and UDP ports on the network to communicate with the thin clients and using NAT would not work. If you use the cloud connector you will not need to NAT.

I’m not seeing all my thin clients in the 10ZiG Manager and when I look at the SYSLOG, it indicates the program cannot access the database.

The database lock is most likely an issue with the anti-virus software installed on the PC – exclude the 10ZiG Manager and MYSQL programs in the anti-virus program and the 10ZiG Manager should pick the thin clients.

How can I use an existing PXE server to push out images to thin clients?

  1. Copy all the files from the tftp folder from the 10ZiG Manager install folder to the existing PXE server in the published files directory.
  2. Place the image in the general repository directory on the existing PXE server.
  3. Go into the manager server settings (right click on the ICON down near the time on your PC and select settings) – Advanced Tab – Uncheck Enable TFTP server and under the TFTP Host put the IP of the existing PXE server. Boot the thin client in PXE mode and you should be able to restore the image from the existing PXE server.

 

I have a Linux thin client that shows up with the name NONE.

Most likely the name of the thin client has been changed to a name with a space in it – remove the space and it will show up in the manager with the correct name.

WOL (Wake On LAN) function is not working – I can shut the thin clients down but I can’t power them on.

WOL uses UDP port 9 and sends a small broadcast to wake up the thin client. For WOL to work the network environment must support “direct broadcasting

I’m trying to update my older Linux thin client using a tar file in the 10ZiG Manager, but it fails. What should I do?

To update if your image is lower than 9.9.4 you must update using a binary image. Contact Tech Support for location and credentials to download updated image.

There are two are options – restore the binary image using the 10ZiG Manager (https://www.10zig.com/product/solutions/10zig-manager) or use a thumb drive created by TzImgUtil (See Question 3 under 10ZiG Manager to download the USB Image Utility).

Update using 10ZiG Manager

    1. Install the 10ZiG Manager and copy the binary file to 10ZiG Manager\ImageStore (created when you install the 10ZiG Manager)
    2. If the thin client is seen in the 10ZiG Manager, right click on it, select Image Management and then Backup and Restore

The thin client will be moved to the Image recovery tab with PXE set to Yes

If the thin client is not seen by the 10ZiG Manager, click on the Image recover tab and add the MAC address of the thin client using the Add MAC ICON

  • Change the BIOS settings of the thin client to boot from LAN (BIOS password is 10ZIG)
  • Boot the thin client and it will PXE boot to the 10ZiG Manager
  • When the thin client has booted it will be displaying a recovery menu on the display but do not use that menu, rather use the Image recovery tab. Right click on the thin client to be reimaged (it should now indicate PXE YES with a green dot) and select Restore Binary Image>
  • Select the image file to be restored
  • The 10ZiG Manager will restore the image and indicate a successful restore when complete
  • Right click on the thin client and deselect the PXE boot option
  • Reboot the thin client which now has the updated image

Update using a USB Thumb Drive

  1. Download the image utility from our FAQ pages (See Question 3 under 10ZiG Manager to download the USB Image Utility and documentation).
  2. Extract the utility and run the program to make a USB thumb drive bootable for the utility
  3. Make certain you format as fat32 and the USB thumb drive needs to be large enough to hold the boot files and the binary fileNote: This program will erase all files on the thumb drive
  4. Enter the BIOS of the thin client (password 10ZIG) and set the first boot to USB (on some units the option may be USB Zip)
  5. Boot the thin client using the created USB thumb drive
  6. Use the menu on the display to restore the image
  7. Once complete reboot with thumb drive removed to an updated image

Can I run the 10ZiG Manager on the same server as my Active Directory server?

No, the 10ZiG Manager communicates with the thin clients using remote procedure call (RPC) and Active Directory relies on remote procedure call (RPC) for replication between domain controllers thus resulting in a conflict if on the same server.

Can I PXE boot to the 10ZiG Manager using the wireless connection?

No, PXE is part of BIOS and the BIOS only knows about the built in NIC.

Where can I find a manual for the 10ZiG Manager?

The 10ZiG Manager HELP is the full manual.

If my thin clients are located on network segments that are not local to the 10ZiG Manager server such as a VPN, WAN, or segmented VLAN, how can I PXE boot them to the manager?

Within the DHCP scope of each remote network segment, define the “Boot Server Host Name

How do I use the hotkeys in UltraVNC viewer on a Linux thin client through the 10ZiG Manager?

The 10ZiG Manager uses UltraVNC viewer for shadowing thin clients. This viewer provides various additional features like chat and file transfer. These features can be accessed via hot key sequences that begin with “Ctrl+Alt

What is the difference between the Clone System image – Deploy System Image and Backup and Restore?

An explanation of the Cloning/Deploying and Backup/Restore and their differences:

  1. Cloning is the process of creating a deployable Windows image.
    • The administrator initiates the clone from the Manager’s Thin Client view after selecting the source device.
    • For a WE10 device, the administrator is guided through a Sysprep wizard for additional customization.
    • The administrator is prompted for the name to which to save the image.
    • The source is set to PXE boot, and the Manager remotely initiates “Sysprep

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