1. Right click on the 10ZiG Manager ICON in the notification area (lower right) and select Settings.

2. Go to the server tab and then Advanced on the left side and change the logging level at the bottom to debug and save settings. The manager should prompt you to you restart but if it does not, restart manually after this change.

3. From the Windows Application Menu, select 10ZiG Syslog.

4. Double click on the log ICON in the notification tray.

5. Then click on View Log

5. The image below is the log view. If you have email set up on this server/PC you can take the option to email the log file. Support techs will direct you where to send it.

6. You can also grab the log file directly and attach it to an email to send to 10ZiG support. The path to the file is at the bottom of the image above.

Make certain the Image Store path is set in the 10ZiG Manager setup

Copy the image file (.tar) to the image store folder.

If the thin client is on the network the 10ZiG Manager service is running it will displayed in the 10ZiG Manager console.

Right click on the thin client to be updated and select Firmware update.

Select Install if you do not see the firmware you are looking to use to update the firmware. Highlight the firmware to install and select open. This process extracts the .tar into the 10ZiG Manager htdocs folder.

Once the package has been extracted, the firmware will be display as below:

Highlight the package and select Apply.

Select OK to continue with the firmware update.

The update will show in the notification area at the bottom of the console.

Once the firmware update is complete, the thin client will reboot. The 10ZiG Manager will now show the updated firmware.

10ZiG Manager Backup.pdf

On the 10ZiG Manager Server PC, open regedit and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\10ZiG\MgrService. Create a new Reg DWORD value under MgrService key, with Name ‘AlwaysRetrieveBeforeTemplate’ and Value Data ‘1’. Restart the 10ZiG Manager Service to apply change.

Note: Do not use a Sandisk USB. Sandisk USB drives are recognized as a basic drive rather than a USB (removable) and the program will not be able to see them.

Download the Drive Imaging Utility and Guide below:

10ZiG Image Utility

Image Utility Guide

Please email [email protected] (US) or [email protected] (EU) for the latest 10ZiG Manager download.