When performing a major version upgrade, i.e. from 16.3.x to 16.5.x, you must perform the upgrade using the best practice upgrade path.

From versions 16.1.x, 16.2.x, and 16.3.x, this path would be to first upgrade from your current firmware version to 16.3.35.5, and then upgrade from 16.3.35.5 to 16.5.x.

Upgrade from our legacy 12.x firmware to 16.x is no longer supported, and will require a reimage of the device to the latest firmware.

NOTE: When performing any major version firmware update, is it always required to perform a full factory default after the update process. Do not use the check box in your Manager’s firmware update wizard for this; instead perform a factory default as a scheduled task after the update has been applied to the device.

Once the factory default is performed, you can then apply a configuration template created from the target firmware version to your newly updated devices. Do not attempt to use the configuration templates created on your previous firmware as they will not work and could leave your devices in an unusable state.

The simplest way to reimage a single 10ZiG thin or zero client without using your 10ZiG Manager server is to use our USB Imaging Utility. You can download the latest version of the Utility from our Firmware Downloads page here.

For this process you will use a USB drive that is 32GB or smaller. It is recommended to avoid using SanDisk or Kingston drives as they have hidden partitions that will disrupt the imaging process.

The steps to use the USB utility to reimage your 10ZiG client are as follows.

1. Download and run the USB Imaging Utility to format your USB drive, make it bootable and to install our imaging utility onto it.
2. After creating the bootable USB, copy the .tar format firmware file to the root directory of the drive.
3. Insert the USB into the unit and power it on.
4. When you see the initial 10ZiG splash screen or hear the POST beep, start tapping the ESC key to enter the boot manager (F7 on the 7548qTAA laptop models, followed by the BIOS password 10ZIG in all caps).
5. Select your USB drive as the boot device and let it boot.
6. Once booted, you will enter the PXE Recovery Linux environment. From the menu, choose “Install from USB”.
7. In the file explorer window, select the .tar firmware file and click OK.
8. Confirm the action when prompted; you will then see the progress bar.
9. After completion, you will return to the PXE Recovery Linux screen. Choose “Reboot” and hit “Yes” to  confirm.
10. Remove the USB drive, and the unit will boot up into the new firmware image.

From the console of your 10ZiG thin or zero client, press the CTRL, ALT, SHIFT and the zero key in the number line together. If there is a Control Panel password assigned to the client, you will be prompted to enter that password.

Once the password has been entered, the client will present a bash shell similar to a cmd shell in Windows. Type the words “factory all” without the quotes, and press ENTER.

This will factory default the client and then reboot it, allowing the unit to boot in a defaulted state. You can now reapply a configuration template to the device or configure it by hand to return it to service.

Scanners must adhere to the SANE standard for functionality with Linux endpoints in order for them to be functional. Scanner Redirection is supported in both VMware and Citrix for scanners that support the SANE standard.

A comprehensive list of SANE-supportive scanners is available from the sane-project.org website.