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Frequently Asked Questions

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PCoIP Zero Client and Amazon WorkSpaces
1 / How can I connect PCoIP Zero Clients to Amazon Workspaces?
2 / I cannot print from the Zero Client while attached to Amazon WorkSpace.

Make certain you add the printers in the GCP on the printer server and then share the printers with other users.

3 / I am not able to print to Amazon Workspace with a USB connected printer.

Currently AWS does not support USB devices (other than keyboard and mouse) on Zero Clients.

http://docs.aws.amazon.com/workspaces/latest/adminguide/client_help.html (excerpt regarding USB is below.)

Most keyboards and pointing devices are supported by the Amazon WorkSpaces client applications. This includes many different types of USB and Bluetooth input devices. If you encounter an issue with a particular device, report the problem at https://console.aws.amazon.com/support/home#/. Other locally attached peripherals, such as storage devices, are not supported.

Please refer to the Amazon documentation for future updates on USB and printer redirection.

Tera1/V9000
1 / Where can I find the latest firmware for the V9000 or TERA1?

NOTE: Do not use Google Chrome to update as it will error with an upload already in progress message

The zip file below contains the latest firmware for the Tera1 zero clients.

Tera1_Firmware_4.7.3_GA.zip

2 / When playing a video, the audio is not in sync with the video.

The driver comes as a component within the PCoIP Component Installer. The Teradici's virtual audio driver provides bi-directional analog and locally terminated USB audio support for virtual desktops using PCoIP Software such as VMware Horizon.

PCoIP Component Installer

3 / A password has been set on the V9000 but we don't know what it is - how can we reset it?

To reset the password from the zero client click on Options -> Password -> Reset.

This will present you a Challenge, send this to support@10zig.com and we can get you the response.

4 / Is there any way to set both monitors to position 0 to allow them to mirror?

No, only the Tera2 will allow you to set the montitors to mirror - OSD - Options - Display - Enable Display Cloning.

5 / Do PCoIP zero clients and host cards support VLAN tagging?

Teradici PCoIP zero clients and host cards do not support VLAN tagging. If an environment requires VLAN tagging, the implementation of a network device's (switch / router) VLAN options such as port based VLANs or VLAN tagging is recommended.

Apex Card
1 / Where can I find the drivers to install the APEX card into VMware ESXi 5.0, 5.1, 5.5 and 6.0)
2 / Where can I find a Quick Start Guide for the Apex card?
3 / Where can I find the status and serial number of the APEX card?

Please see the APEX_install document in the previous FAQ.

4 / How do I get started with the Teradici APEX 2800 Server Offload Card (Teradici KB:15134-760)?

The Teradici APEX 2800 Server Offload Card provides hardware accelerated image encoding for virtual desktops. The card will automatically detect which desktop displays will benefit most from hardware acceleration and seamlessly switch image encoding from the server's CPU to the APEX 2800 card.

From a high-level, the installation steps are as follows, for more detailed information read the Quick Start Guide available on this page.

  1. Download the latest APEX 2800 drivers and software
  2. Install the APEX 2800 in the server
  3. Install the ESXi driver package
  4. Reboot the ESXi server
  5. Install the APEX 2800 software in the virtual machines
  6. Verify virtual machine pool/global policy settings
  7. Shutdown the virtual machine and power on again (VM reboot/reset is not sufficient)
  8. Verify APEX 2800 status
  9. Verify hardware offload for virtual machine.
5 / Download the APEX 2800 Dashboard and Simulation Tools to Evaluate and Test the Server Offload Card

Please create a free account on or log in to http://www.teradici.com and view the KB listed below:

APEX 2800 Dashboard and Simulation Tools to Evaluate and Test the Server Offload Card (15134-761)

Tera2 Host Card
1 / How do I use the PCoIP Zero Clients with PCoIP Host Cards and where can I find a driver update, software and latest firmware?

PCoIP Host Software.pdf

PCoIP Host Software for Windows 4.3.1 only runs on Windows 7 64-bit and Windows 10 64-bit.

PCoIP_Host_Software_for_Windows_64-bit

To run Host Software on another Windows OS, including XP, Vista, Windows 7 32-bit and Windows 8.1 64-bit, use PCoIP Host Software for Windows 4.2.2.

PCoIP Host Software for Windows 32-bit 4.2.2

PCoIP_Host_Linux_v4-1-6.zip

Tera2_Remote_Workstation_Card_Firmware_4.9.0_GA_Package.zip

Tera2 PCoIP Zero Client 4.x and Remote Workstation Card 4.9 Administrators’ Guide

Guides are included in the zip files!

2 / Do PCoIP zero clients and host cards support VLAN tagging?

Teradici PCoIP zero clients and host cards do not support VLAN tagging. If an environment requires VLAN tagging, the implementation of a network device's (switch / router) VLAN options such as port based VLANs or VLAN tagging is recommended.

3 / The message "No source signal" appears as an overlay at the start of a PCoIP session to indicate no video source.

There are three common causes for seeing this message in a host card environment:

  • Cabling
  • To troubleshoot, first check the DVI connection between the GPU and the PCoIP host card. If the cable(s) appears to be connected properly, confirm that there is a video output by connecting the DVI port of a monitor directly to the GPU's DVI output port. In order for this diagnostic step to be valid, you must not use any adapters (ie: DVI-to-VGA) between the GPU and monitor. Note: PCoIP host cards support DVI inputs only. They don't support VGA inputs, but can support VGA signals through DVI-I connectors. While host cards support DVI input only, VGA can still be supported on the client. See client product specifications to determine if VGA output is supported.
  • Software settings
  • This message may appear for a few minutes when the host PC/workstation OS turns off the monitor due to power management settings, screen saver timeout, or monitor shut down settings. The overlay appears shortly after the monitor is turned off and remains active for a couple minutes before it is eventually removed at which time the monitor is turned off.
  • No OS installed on the host
  • This message will appear if there is no operating system installed on the host PC.
4 / I am getting the message "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing software.

This error can appear for the following reasons

  1. The PC does not have a PCoIP Host Card installed
  2. The "Host Driver Function" checkbox is not checked on the host SW configuration -> Host Driver Function page
In the second case you MUST reboot the PC and reattempt to install the software as directed below:
  • Go to the web address of the host card itself by entering it into to a web browser. Click on the log in button, go to configuration and then Host Driver function.
  • Check the box to “Enable Host Driver Function” and then click apply, you will then see a message asking you to reset the PCoIP Processor, click on the Reset button. You will get a message saying your host card will be reset next time you restart the workstation.
  • Reboot the workstation and you should now be able to install the software on that workstation without the error message about no PCoIP devices detected.
Tera2/V1200/V1206/AIO
1 / How can I setup the Tera2 to take me to the logon screen of my desktop rather than sign on automatically?

First step is to disable single signon... by adding a string entry "AllowSingleSignon" with a value of "false" to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM\Agent\Configuration on the VM that you want to assign a specific client.

This is done using regedit, or with a GPO. This can be done either on the source for a pool, an individual machine in a pool (but it will be overwritten with a recompose), or for a single non-linked clone vm in a pool. Create a AD user, depending on your client device's autologin requirements for the username naming convention, and then assign that user to that VM.

When the device logs in, it will get its assigned VM based on the username.(Make sure you only assign that user to a single pool/vm). Since single sign on has been disabled, it does not pass the view credentials to the VM... requiring the user to log in.

Then on the V1200 change the connection type to View Connection Server + Auto-logon

You will need an AD account that has rights to that desktop and also enter the pool name to select. The pool I used only has one desktop in it so this V1200 always connects to that desktop only.

2 / I just received a PCoIP zero client and it is prompting me for a password, what is it?

The newer units do prompt for a password but the default is no password. Just click on through it and you can then add a password if you so choose.

3 / Is WOL (Wake-On-LAN) supported on the Tera2 V1200?

Yes, but to use WOL on a zero client you would need 3rd party software, listed below are some sites for WOL utilities.

Note: 3rd party wake-on-LAN utility software is required to generate WOL packets to send to PCoIP zero clients. Here are some examples WOL utility tools.

Note: Teradici or 10ZiG has not tested these tools and is providing this list for reference only.

Regarding the Management Console, you can use it or the zero client Web UI (AWI) to enable the WOL feature.

4 / I am trying to get quad monitor to work on a V1200 but only two of them display.

For quad monitor to work the Virtual Machine must have enough VRAM to support all four monitors. Make certain that the pool is set for four (4) monitors and the resolution is set at the highest setting. Changing these two parameters will adjust the VRAM high enough to support the four monitors.

5 / Where can I find the latest firmware for the V1200 - Tera2?

Firmware 4.5.1 must be installed before upgrading to newer firmware releases

Click here to download 4.5.1

NOTE: Do not use Google Chrome to update as it will error with an upload already in progress message

The zip files below contains the firmware for the Tera2 zero clients and contain release notes are in pdf format.

Version 4.8.2

Version 4.8.2 works only with version 1.10.x of the Management Console. The Management Console can be downloaded from www.teradici.com

Tera2_Firmware_4.8.2.zip

Version 5.5.1

Note: Zero clients being upgraded to firmware 5.x from a 4.x release must first be upgraded to 4.7 or 4.8.

Version 5.5.1 Works only with version 2.X of the Management Console. The Management Console can be downloaded from www.teradici.com

Tera2_Firmware_5.5.1.zip

6 / Do PCoIP zero clients and host cards support VLAN tagging?

Teradici PCoIP zero clients and host cards do not support VLAN tagging. If an environment requires VLAN tagging, the implementation of a network device's (switch / router) VLAN options such as port based VLANs or VLAN tagging is recommended.

7 / When playing a video, the audio is not in sync with the video.

The driver comes as a component within the PCoIP Component Installer. The Teradici's virtual audio driver provides bi-directional analog and locally terminated USB audio support for virtual desktops using PCoIP Software such as VMware Horizon.

PCoIP Component Installer

8 / I am using a card reader and it passes through, but when opening notepad and swiping a card, it usually runs a “cycle”, in which it will input a line of information and stop. The information is jumbled up, and only contains a portion of correct card information, perhaps the first 8 numbers of the card and bits and pieces of the Card Holders name, the rest being random characters.

These devices may need to be bridged to the host rather than being locally terminated please see the document below for inforomation on how to bridge a USB device on a PCoIP zero client.

How do I bridge a USB device on a PCoIP zero client.docx

9 / When connecting to a Desktone desktop we cannot get the second monitor to work.

Check settings in MSCONFIG - Boot - Base video must be unchecked.

10 / Do PCoIP zero clients support pre-session smart card authentication?

Yes.

PCoIP zero clients support pre-session smart card authentication for sessions connected to VMware View virtual desktops that meet the system configuration

requirements listed next. For deployments that meet these requirements, PCoIP zero clients can also read and process smart card information and allows SSO (single

sign on) authentication of the user prior to session establishment.


Please click here to read the Teradici document regarding support for pre-session smart card authentication.

11 / Where can I download a deployment guide for using Imprivata OneSign with PCoIP Zero Clients?

Please click here to read the Teradici document Imprivata Onesign PCoIP zero clients deployment guide ter1204004_1.pdf.

12 / How can I remove the user's capability of changing the View Connection Server(VCS) address on the Zero Client's OSD?

To remove the user's capability of changing the View Connection Server(VCS) address on the Zero Client's(ZC) OSD, please follow the instructions below.

Management Console 1.10.x

Using the Teradici Manage Console.

  1. Go to the profile that manages the ZCs you want to change.
  2. In the profile go to "Session Configuration"and click the "Edit Properties" link.
  3. Check the box for "Session Connection Type" and select "View Connection Server" in the drop down list.
  4. Check the box for "View Connection Server Address" and enter in the URL for the VCS.
  5. Check the box for "Connection Server Cache Mode" and in the drop down list select "Read Only"
  6. Scroll to the bottom and click the "Save" button.
  7. Apply the profile.

Management Console 2.x

  1. Go to the profile that manages the Zero Clients you want to change.
  2. Click on the Session tab in the left hand pane.
  3. Change your Session from Basic to Advance
  4. Set your Session Connection Type to View Connection Server
  5. Set your Server URI
  6. Scroll down and set your Connection Server Cache Mode to Read Only from the drop down.
  7. Scroll back to the top and click save then apply your profile.
13 / Do the Zero Clients support VMware RTAV?

RTAV is not supported on PCoIP Zero Clients

14 / How do I install a mounting bracket on the zero client?

Mounting instructions can be found HERE.

10ZiG Manager
1 / Where can I download the 10ZiG Manager?

Please email support@10zig.com (US) or support@10zig.eu (EU) for the latest 10ZiG Manager download.

2 / Where can I find a setup guide for the 10ZiG Manager Cloud Connector

Click here to download the 10ZiG Manager Cloud Connector Set Guide.

3 / How can I backup or restore an image on a thin client using a USB thumb drive?

Note: Do not use a Sandisk USB. Sandisk USB drives are recognized as a basic drive rather than a USB (removable) and the program will not be able to see them.


Download the Drive Imaging Utility and Guide below:


10ZiG Image Utility

10ZiG Image Utility PDF


4 / Where can I download the old BOSmanager and the quick start guide?

To download the BOSmanager click here.

To download the BOSmanager Quick Start Guide click here.

To download the BOSmanager manual click here.

5 / How do I update the firmware on a Linux thin client using the 10ZiG Manager?

Make certain the Image Store path is set in the 10ZiG Manager setup



Copy the image file (.tar) to the image store folder.

If the thin client is on the network the 10ZiG Manager service is running it will displayed in the 10ZiG Manager console.

Right click on the thin client to be updated and select Firmware update.




Select Install if you do not see the firmware you are looking to use to update the firmware. Highlight the firmware to install and select open. This process extracts the .tar into the 10ZiG Manager htdocs folder.



Once the package has been extracted, the firmware will be display as below:



Highlight the package and select Apply.



Select OK to continue with the firmware update.




The update will show in the notification area at the bottom of the console.



Once the firmware update is complete, the thin client will reboot. The 10ZiG Manager will now show the updated firmware.


6 / How can I enable logging for the 10ZiG Manager server?

Right click on the 10ZiG Manager ICON in the notification area (lower right) and select Setting



  1. Go the the advanced tab and change the logging level at the bottom to debug and save settings.


  2. The 10ZiG Manager service will restart.

  3. Start the 10ZiG Syslog via the program menu - Start/Programs/10ZiG Manager/Syslog


  4. Double click on the Syslog ICON in the notification area.


  5. File can be emailed by either right clicking on the ICON and selecting "Email Log to Tech Support" (assuming MAP is enabled and an email client is installed) or double click on the Syslog Server and take the option to View Log and in the Logview select Email Log File.


  6. Or email the log by attaching the log.txt file in an email. The log can be found in C:\Program Files (x86)\10ZiG\10ZiG Manager\utils
7 / What ports are used by the 10ZiG Manager?

The 10ZiG Manager communicates with the various thin clients on several network ports that will conflict with existing DHCP or Active Directory functionality; therefore, it is recommended that the Manager not be installed on computers that already host these services such as domain controllers.

Following are the associated ports for the 10ZiG Manager:

  • Network Ports and Purpose
    • TCP 3306 - Used by the local MySQL service hosting the Manager database.
    • TCP 11132 - The Manager Console retrieves information from the Server via this port.
    • TCP 11133-11147 - A Manager Console will register one of the ports in this range, usually 11133, with the Server to receive various notifications.
    • TCP 445 - Used in the PXELinux image for authentication to the ImageStore share.
  • Client Discovery and Communication Ports
    • UDP 52500 - Broadcast discovery port for Windows (XTC Agent) and Linux 9 thin clients.
    • TCP 52510 - This RPC port is used by Manager Server to perform remote operations and queries on Windows (XTC Agent) clients.
    • TCP 52511 - This RPC port is used Windows (XTC Agent) clients to notify the manager server when they come online or are going offline.
    • TCP 80/443 (HTTP/HTTPS) -These Web ports are used by Manager Server to query information from and perform operations on Linux 9 (LTC Agent) clients.
    • UDP 1680 or TCP 1680 - Depending on whether TCP discovery is enabled, one of these ports is used to discover of Linux 8 and Windows CE thin clients.
    • TCP 21(FTP) - The port is used by Manager Server to query information from and perform operations on Linux 8 (Browsed Agent) clients.
    • TCP 8001 - The Manager Server publishes firmware update packages for Linux clients on this port.
  • PXE Boot Ports
    • UDP 67 (DHCP/BOOTP)- The Manager Server responds to DHCP/BOOTP requests from this port for PXE-Booting clients for image deployment/recovery.
    • UDP 68 (DHCP/BOOTP)- The client listens for responses to DHCP/BOOTP requests from manager server for image deployment/recovery.
    • UDP 69 (TFTP) - When PXE-Booting, the PXE configuration and boot image are transferred to the client via TFTP
  • Syslog Port
    • UDP 514

Tip: If you are unable to PXE boot from your 10ZiG Manager, run a command prompt and type in netstat -abp udp to find out what services are bound to your ports.

A working example should look like this

UDP(DHCP/BOOTP) 0.0.0.0:67
[MgrService.exe]
UDP(TFTP) 0.0.0.0:69
[MgrService.exe]

8 / What is the difference between the Clone System Image - Deploy System Image and Backup and Restore?

An explanation of the Cloning/Deploying and Backup/Restore and their differences:

  1. Cloning is the process of creating a deployable Windows image.
    • The administrator initiates the clone from the Manager’s Thin Client view after selecting the source device.
    • For a WES7 device, the administrator is guided through a Sysprep wizard for additional customization, but for XPe , the Manager explains that FBReseal will be performed.
    • The administrator is prompted for the name to which to save the image.
    • The source is set to PXE boot, and the Manager remotely initiates “FBReseal” for XPe or “Sysprep” for WES 7 devices. Both FBReseal and Sysprep remove/reset specific system settings to allow the backed-up image to regenerate identification information for uniqueness when the prepared image is booted the next time. However, the Manager offers some customization options for Sysprep where with FBReseal the same options need to be configured directly on the device before resealing.
    • Once the system has been resealed or sysprepped, the unit is rebooted.
    • When Manager has discovered the device which has booted into PXE Linux, the image backup automatically starts.
    • Once the backup has completed, the source device is set to boot normally and rebooted. The backed-up image is should then be ready for deployment.
    • The source device will boot back into the Windows operating system where the system identification information is regenerated.

  2. Deploying an image is basically the “automated” process of restoring a previously backed-up image whether it had been cloned or manually backed-up.
    • The administrator selects the target devices from the Manager’s Thin Clients view and initiates the image deployment.
    • He or she is prompted to select the image to deploy.
    • The target devices are set to PXE boot and then rebooted.
    • Once the devices have booted into PXE Linux and the Manager has discovered them, the image is restored automatically.
    • After the restore completes, the devices are set to boot normally and rebooted again.

  3. The Backup/Restore option is a manual process in that the Windows device is set for PXE booting and rebooted in PXE Linux.
    • The PXE Linux-booted device will appear in the Manager’s Image Recovery view, where the administrator can then start a backup or restore via the Manager GUI.
    • An image backed up with this method is only intended to be restored to the same device as it has not been prepared for redeployment to other devices.
9 / How do I use the hot keys in UltraVNC viewer on a Linux thin client through the 10ZiG Manager?

The 10ZiG Manager uses UltraVNC viewer for shadowing thin clients. This viewer provides various additional features like chat and file transfer. These features can be accessed via hot key sequences that begin with “Ctrl+Alt”, but the key sequence interferes with sending these sequences to the shadowed device.

Therefore, the aforementioned hot keys need to be disabled in order to obtain a terminal console on our Linux devices via “Ctrl+Alt+Shift+0”.

To do so:

  1. Press the “Scroll Lock” key to disable the hot keys. (This enables scroll lock.)
  2. Press the Ctrl + Alt + Shift + 0 (do not use the numeric keypad but the numbers at the top of the keyboard) to open a console terminal.
  3. Press the “Scroll Lock” key again to re-enable the hot keys. (This disables scroll lock.)
10 / If my thin clients are located on network segments that are not local to the 10ZiG Manager server such as a VPN, WAN or segmented VLAN, how can I PXE boot them to the manager?

Within the DHCP scope of each remote network segment, define the “Boot Server Host Name” (option 66) and “Bootfile Name” (option 67) as follows. (Note: Any other device that utilizes PXE booting will also default to these settings when booting.)

  1. Configure option 66 specifying the IP address of the 10ZiG Manager server to be used for PXE booting.

  2. Configure option 67 specifying “pxelinux.0” for the for the value.

11 / Where can I find a manual for the 10ZiG Manager?

The 10ZiG Manager HELP is the full manual.

12 / Can I run the 10ZiG Manager on the same server as my Active Directory server?

No, the 10ZiG Manager communicates with the thin clients using remote procedure call (RPC) and Active Directory relies on remote procedure call (RPC) for replication between domain controllers thus resulting in a conflict if on the same server.

13 / I am trying to update my older Linux thin client using a tar file in the 10ZiG Manager but it fails.

To update if your image is lower than 9.9.4 you must update using a binary image. Contact Tech Support for location and credentials to download updated image.

There are two are options - restore using the 10ZiG Manager or use a thumb drive created by TzImgUtil.

Update using 10ZiG Manager

  1. Install the 10ZiG Manager and copy the binary file to 10ZiG Manager \ImageStore
  2. If the thin client is seen in the 10ZiG Manager, right click on it, select Image Management and then Backup and Restore
  3. The thin client will be moved to the Image recovery tab with PXE set to Yes


    If the thin client is not seen by the 10ZiG Manager, click on the Image recover tab and add the MAC address of the thin client using AddMAC

  4. Change the BIOS settings of the thin client to boot from LAN (BIOS password is 10ZIG)
  5. Boot the thin client and it will PXE boot to the 10ZiG Manager
  6. When the thin client has booted it will be displaying a recovery menu on the display but do not use that menu, rather use the Image recovery tab. Right click on the thin client to be reimaged (it should now indicate PXE YES with a green dot) and select Restore Binary Image>
  7. Select the image file to be restored
  8. The 10ZiG Manager will restore the image and indicate a successful restore when complete
  9. Right click on the thin client and deselect the PXE boot option
  10. Reboot the thin client which now has the updated image

Update using a USB Thumb Drive

  1. Download the image utility from our FAQ pages. Note: PDF of directions at the same location
  2. Extract the utility and run the program to make a USB thumb drive bootable for the utility
  3. Make certain you format as fat32 and the USB thumb drive needs to be large enough to hold the boot files and the binary fileNote: This program will erase all files on the thumb drive
  4. Enter the BIOS of the thin client (password 10ZIG) and set the first boot to USB (on some units the option may be USB Zip)
  5. Boot the thin client using the created USB thumb drive
  6. Use the menu on the display to restore the image
  7. Once complete reboot with thumb drive removed to an updated image
14 / WOL (Wake On LAN) function is not working - I can shut the thin clients down but I can't power them off.

WOL uses UDP port 9 and sends a small broadcast to wake up the thin client. For WOL to work the network environment must support “direct broadcasting”.


For example: If the manager is at IP 192.168.1.2 and the client IP is 192.168.2.125, the WOL broadcast must be able to get to 192.168.2.255 which is the broadcast address of the client's subnet.

15 / I have a Linux thin client that shows up with the name NONE.

Most likely the name of the thin client has been changed to a name with a space in it - remove the space and it will show up in the manager with the correct name.

16 / How can I copy/move an existing 10ZiG Manager database to another computer?

Preparing the new server:

  1. Install the 10ZiG Manager server package on the new computer. Make note of the installation path, by default on 32-bit Windows is “C:\Program Files\10ZiG\10ZiG Manager” or on 64-bit Windows is “C:\Program Files(x86)\10ZiG\10ZiG Manager”.
  2. During the manager installation, make certain to select the appropriate network adapter and specify the desired path for the network share.
  3. Allow the installation to start the new manager server service or manually start it via the “10ZiG Manager Service Controller” start menu shortcut after installation if necessary.
  4. Once the service has successfully started, which is indicated by a blue 10ZiG tray icon, right-click on the tray icon and select “Stop”. The icon will be grayed-out when the service has completely stopped.

Copy the old database to the new computer:

  1. Locate the old database subfolder within the existing manager server installation path. The default path on 32-bit Windows is “C:\Program Files\10ZiG\10ZiG Manager\mysql\data\tenzigmgr” or “C:\Program Files (x86)\10ZiG\10ZiG Manager\mysql\data\tenzigmgr” for 64-bit.
  2. Copy the “tenzigmgr” subfolder with its contents to the new manager server installation path. i.e. Place the old “tenzigmgr” subfolder into the “C:\Program Files\10ZiG\10ZiG Manager\mysql\data“ folder on the new server allowing the existing files in the destination folder to be overwritten.
  3. Restart the new manager server service by right-clicking on the tray icon and selecting “Start”.
  4. Once the manager server service has started successfully (blue tray icon), the migrated database will have been integrated into the new manager server installation.
  5. Launch the Manager Console via the installed shortcuts or by double-clicking the tray icon, and verify the previous IP range and group settings are OK.
17 / I have a PXE server in place already so I don't want to use the 10ZiG Manager as a PXE server - how can I use the existing PXE server to push out images to thin clients?
  1. Copy all the files from the tftp folder from the 10ZiG Manager install folder to the existing PXE server in the published files directory.
  2. Place the image in the general repository directory on the existing PXE server.
  3. Go into the manager server settings (right click on the ICON down near the time on your PC and select settings) - Advanced Tab – Uncheck Enable TFTP server and under the TFTP Host put the IP of the existing PXE server. Boot the thin client in PXE mode and you should be able to restore the image from the existing PXE server.


18 / I am not seeing all my thin clients in the 10ZiG Manager and when I look at the SYSLOG it indicates that the program cannot access the database.

The database lock is most likely an issue with the anti-virus software installed on the PC - exclude the 10ZiG Manager and MYSQL programs in the anti-virus program and the 10ZiG Manager should pick the thin clients.

19 / Is NAT (Network Address Translation) supported when the 10ZiG Manager and the thin clients reside behind a NAT'd firewall/router?

Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. The 10ZiG Manager uses TCP and UDP ports on the network to communicate with the thin clients and using NAT would not work. If you use the cloud connector you will not need to NAT.

20 / I am attempting to update my Linux thin client using a downloaded .tar file but it starts and then fails almost immediately.

Check to see if the .tar file was renamed when it was downloaded. The 10ZiG Manager looks for a specific naming convention when it starts the firmware option, if that naming convention does not match up to what it requires it will fail. If this is the case, rename the file back to the original name and try the firmware update again.

21 / I am getting messages in the Syslog that look like the 10ZiG Manager's MYSQL database is corrupt - how can I fix it?

If the Syslog has messages similar to the ones below, the database is corrupt.

11-07-12 12:53:13:881 10ZiG Syslog Server started.
11-07-2012 12:53:14:006 <Error> MgrServer [DBConnection::ExecuteReader] : Command: 'SELECT t1.*, t2.name FROM client AS t1 LEFT JOIN locks AS t2 ON t1.id = t2.name WHERE t1.id = '8000E0C545EC2C00'' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:006 <Error> MgrServer [DAOThinClient::Get] : System.NullReferenceException: Object reference not set to an instance of an object.

at Tenzig.Manager.Server.Data.DAOThinClient.Get(String id)
11-07-2012 12:53:14:975 <Error> MgrServer [DBConnection::ExecuteScalar] : Command: 'SELECT COUNT(*) FROM client WHERE id = '8000E0C545F0FC00'' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:975 <Error> MgrServer [DBConnection::ExecuteNonQuery] : Command: 'INSERT INTO client (id, platform, authorized, mac, wlan, lastip, name, type, vers, hw, ewf, domain_membership, domain_name, info, agent, time_stamp) VALUES(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:990 <Error> MgrServer [DBConnection::ExecuteReader] : Command: 'SELECT t1.*, t2.name FROM client AS t1 LEFT JOIN locks AS t2 ON t1.id = t2.name WHERE t1.id = '8000E0C545F0FC00'' Failed : (OdbcException) ERROR [HY000] [MySQL][ODBC 3.51 Driver][mysqld-5.0.67-community]Table '.\tenzigmgr\client' is marked as crashed and should be repaired
11-07-2012 12:53:14:990 <Error> MgrServer [DAOThinClient::Get] : System.NullReferenceException: Object reference not set to an instance of an object.

To repair perform the following:

  1. Shutdown the Manager service and make certain the “TzMySQL” process has stopped.
  2. Run a check on the crashed table, in this case the “client” table seems to be at fault.
    • From a command prompt, change to the MySQL \bin subdirectory of the manager installation path; it is “C:\Program Files\10ZiG\10ZiG Manager\mysql\bin” by default.
    • Type “myisamchk -e –U ..\data\Tenzigmgr\client.MYI” and press enter to run the check.
  3. Run the recovery on the table.
    • From the same command prompt, type “myisamchk -r -q ..\data\Tenzigmgr\client.MYI” to run a quick recovery.
    • If the above fails, type “myisamchk -r ..\data\Tenzigmgr\client.MYI” to run a standard recovery.
    • And if the preceding fails, type “myisamchk --safe-recover ..\data\Tenzigmgr\client.MYI” to run a safe recovery.
22 / How can I add a DNS resource record for my 10ZiG Manager server?

A Service (SRV) record is a Domain Name System (DNS) resource record that is used to identify computers that host specific services. Clients query for a specific service/protocol name within a specific domain to receive the associated server hostname and port number.

SRV records are added to the "Forward Lookup Zone" for the DNS domain with the name formatted as "_servicename._protocol.domain" e.g. "_tzmgr_discovery._udp.example.com"

With the 10ZiG Manager, our Linux v9 (9.9.x or later) and Windows (XTC Agent 2.0.1.3 or later) devices can query for the manager server location and automatically initiate registration.

The manager now has the capability to automatically register an SRV record with a local Microsoft DNS server, assuming the user has the appropriate privileges. However, if the automatic SRV record creation fails, use the following instructions to manually add the record.

To create a DNS SRV record

  1. On the DNS server, click Start, click Control Panel, click Administrative Tools, and then click DNS.
  2. In the console tree for your domain, expand Forward Lookup Zones, and then right-click the domain in which 10ZiG Manager is or will be installed.
  3. Click Other New Records.
  4. In Select a resource record type, click Service Location (SRV), and then click Create Record.
  5. In the Service field, type "_tzmgr_discovery".
  6. In the Protocol field, type "_udp".
  7. In the Port number field, type "52500".
  8. In the Host offering this service field, type the FQDN of the 10ZiG Manager server.
  9. Click OK.
  10. Click Done.
23 / How do I remove previously saved sysprep files?

The sysprep settings are stored within the database. However, if you need to remove previously saved settings:

  1. Choose the desired configuration from selection panel of the “Clone System Image” dialog.
  2. Right-click on the selected item and then click the “Delete Settings” context menu item.


  3. You will be prompted to confirm deletion of the chosen settings.
The Q3
1 / Where can I find the LVD-HVD Demo Guide for the Q3?
2 / How can I tell if I need HVD or LVD?

HVD version works with feature codes: 2729, 2749, 6501 and 6534

LVD version works with feature codes: 5702, 5705, 5710, 5712, 5715, 571A and 5736

Also works with all SCSI based tape systems regardless of the host.

3 / I cannot HyperTerminal into the Q3?

Make certain you use the serial cable provided by BOSaNOVA

4 / I am getting the error on the Q3 Unit Attention Skey.

This is a normal message, not an error.

This indicates the host system has done a reset and then looked for information beyond just the inquiry and is normal at a start up. Unless the system issues another command that stays on the front panel.

5 / Does the Q3 support active terminators?

No - the Q3 will not see the tape drive if an active terminator is used. The active terminators can cause errors on the bus when running at the faster speeds and are therefore not supported and should be replaced with a standard LVD terminator.

6 / Can I use the Q3 with the IBM 3570?

Yes but when running on the iSeries you must ensure your customers do not select “use optimum block” to YES. This can cause problems if they do but selecting NO will work correctly and backups will run just as fast.

7 / Can I use the Q3 on narrow SCSI (8 bit devices)?

Yes. You must however ensure that the bus termination is correct. This can be done in a number of ways and we can supply a special Y cable to allow standard wide cables and terminators to be used. We do support 68 way to 50 way cables but the Y cable method is the preferred solution.

9 / Does the Q3 support SCSI 3590E drives and if so are there any special considerations?

Yes but you need to be aware that the 3590 uses a special cable end as there is no place to terminate the bus without this special cable end. We can supply a 1 foot cable that fits on to the end of the standard cable supplied with the Q3 to allow this to be terminated correctly.

10 / Does the Q3 support Single Ended SCSI devices?

Yes, the standard LVD SCSI Q3 units will support single ended SCSI hosts and / or single ended SCSI tapes.

11 / Does the Q3 support Differential SCSI devices?
There is an HVD version of the Q3 which supports High Voltage differential units which are commonly known simply as differential. You must use this version as the LVD Q3 does not support these devices.
12 / We presently have the older Differential Interfaced tapes but are soon going to be moving to a new system which will have LVD interfaced tapes. Can I read tapes written on the HVD drives if we then purchase an LVD Q3 for the new units?

Yes. All Q3 units be they LVD, HVD or fibre channel are interchangeable as long as the two user keys and the customer unique hard key are the same.

13 / How do I set the SCSI ID on the Q3?

You do not set an ID on the Q3. When it is powered up it will scan the Tape side bus for a device and then set itself to appear as that device type and ID automatically.

14 / We purchased an HVD Q3 last year but are looking to upgrade our system soon and will go to LVD drives, is it possible to upgrade our existing Q3 to handle the LVD drives?

Yes this is something that is quite straightforward. Contact you sales rep to discuss the best method of making the changes to fit in with your needs.

15 / The display shows “Off Line”, what is wrong?

This is not indicating that the Q3 is off line, it simply indicates that the host has issued a command to the tape drive and this has responded as being “off line” usually because no tape is loaded. Often the system issues a Tape Unit Ready command after it issues a load and repeats this until it gets a positive response indicating the tape has now loaded.

16 / I cannot change the status from secure to unsecure using the GUI

The tape drive must either be at BOT (Beginning of Tape) or unloaded in order to change the status. This is to ensure a tape cannot be part encrypted and part in plain text

17 / Does the Q3 support more than one tape drive?

The standard units are configured to support only a single tape device but with special firmware can support up to four legacy tape drives where throughput is limited. It is normal to use them in a one to one configuration for better throughput and system resilience but if you feel your existing infrastructure is suitable for the multi drive firmware please discuss this with your sales rep.

18 / Do we need to have special configuration to deal with different drive types?

The Q3 “recognizes” the attached tape drive types and will reconfigure buffers and EOT amounts automatically to ensure for flexibility and ease of integration and support.

19 / If I lose my unit and the spare unique ID chip is my data gone forever?

No. We can supply a new or replacement unit with your original ID chips to ensure whatever the disaster you can have the correct hardware to restore your data. All you must have is the users keys used to produce the tapes.

20 / Is it possible for the user to upgrade the unit firmware themselves?

Yes this is possible and a special GUI is available to make this as simple as possible. It should be noted however that the keys and passwords must be re-entered after the new firmware is loaded.

21 / Does the Q3 only work with tape drives?

The standard units are designed especially for tape drives but a special version that supports Ultra Density Optical discs is also available to special order. Please ask your sales rep to arrange BOSaNOVA to contact you directly to discuss.

22 / Can I monitor the front panel remotely?

The standard Qonfig3 GUI shows the front panel display and is refreshed automatically. If you have the optional LAN connection on the SCSI version or are using the fibre version this can be done across the network as well.

23 / What SCSI connectors are on the LVD Q3 units?

There are three 68 way MicroD sockets on the Q3, one goes to the tape, one to the host and the other is used either to terminate the SCSI bus or used to daisy units.

24 / My System and tape drives use the small VHDCI connectors, how do I use the Q3 with these units?

BOSaNOVA can supply VDHCI to stand MicroD cables for these configurations. Please discuss this with your sales rep prior to placing the order to ensure the correct cable lengths are supplied.

25 / What happens if we have a power failure? Is there anything special we need to do?

The Q3 units will retain their passwords, keys and configuration settings for five minutes after the power fails. After that period these will be deleted for security reasons and will have to be re-entered once power is restored.

26 / We often suffer power supply outages, is there a way to ensure the units don’t restart with them in non secure mode?

It is possible to have the unit factory configured to require passwords to be entered before the units will come on line after a power outage. Please advise you sales rep of this requirement prior to placing your orders.

27 / I keep seeing “Illegal Request” on the display, what is the problem causing this?

This is a response to the system issuing a command that the tape drive does not support and is quite normal, normally you would be unaware this is occurring. The usual reason is that the system issues an inquiry to a device and then looks for a response from a nonexistent LUN on the device to see if it does exist.

28 / What are the speed implications of installing the Q3?

The Q3 in most cases has up to a ten percent impact on the speed and this can be either negative or positive but depends on the type of data, the tape drive and the system.

29 / Can two different people (groups) hold separate keys for the Q3?

Yes. The GUI allows for two keys to be entered separately and both are required to encrypt / decrypt tapes

30 / Will the Q3 work with my autoloader?

Yes, the Q3 supports all autoloaders both with separate SCSI ID’s and those using a second LUN to control the autoloaders. No changes or special configuration is required.

31 / Will the Q3 work with my library?

Yes, the library control can go via the Q3 or by daisy chaining it at the host side of the Q3. Normally one Q3 is used for each drive in the library that requires encryption.

32 / What encryption algorithms does the Q3 use?

We used Extended DES or 3DES but have dual encryption engines to enhance the encryption beyond the standards.

33 / If we change from a SCSI infrastructure to fibre channel is it possible to upgrade the Q3 to work on Fibre Channel?

Yes although this would not be a field upgrade and the unit would need to be returned to 10ZiG's Phoenix or UK offices.

34 / Is it possible to connect to the Q3 through the LAN?

There is a network option for the SCSI versions that allows you to monitor the unit across the LAN.

35 / The LED on the Q3 displays SRAM Corruption

The Q3 needs to be set back to factory defaults - directions below:

Q3.doc

36 / I am using NetBurner to connect Ethernet to Serial and it appears to connect except I cannot enter(set) a password.

The default baud rate on the NetBurner is 38400 and it needs to be set to 115200 to work with the Q3.

!! EXCEPTION !! If connecting to the NetBurner via a browser, the baud rate must be 38400

37 / Will the Q3 Qconfig software work in a 64 bit environment?

No, the Qconfig software for the Q3 does not work in a 64 bit environment.

38 / Are there any specific options that need to be set on the SAV* commands on the iSeries?

Yes, when using the Q3, the Use optimum block must be set to *NO. This option is found in the SAVOBJ or SAVLIB (all SAV* commands) command as seen in the images below:



10ZiG Technology Linux Thin Clients
1 / What key do I use to access the BIOS?

The ESC key will enter the BIOS

2 / Which video port is the primary port.

The DVI-I (dual link) port furthest away from the power cord.

3 / I am using Citrix and when the PKOS screensaver kicks in my keyboard no longer works.

When the Citrix receiver is run in full screen mode, the receiver grabs ALL input.

Possible solutions:

Use the screensaver in the Citrix session and disable the PKOS screensaver.

Switch to desktop mode and run the Citrix session in a windowed mode.

4 / How do I RDP to a Terminal Server that requires NLA (Network Level Authentication)?
5 / Where can I find documentation on how to install a VESA bracket on the 58XX series models
6 / I am running the browser in KIOSK mode with Hide Hide Address Bar checked. Once I open the browser there is no way to get out of it without turning off the thin client.

CTRL+F4 will exit the browser

7 / How do I install our SSL certificate for a secure connection into our secure Citrix environment using the 10ZiG Citrix Zero Client 5848qc?

We have provided an 80 second video showing how easy this process is, please watch


8 / How do I enable/Disable HDX Webcam and USB Audio for Citrix ICA?

There are two options to the ICA Global applet having to do with HDX web cams. They are “Enable Audio Input” and “Enable HDX WebCam”. By default these 2 options are enabled and both must be checked in order for a webcam to be available in a Citrix session (if supported by the Citrix Server)

We also have support for USB headsets or sound cards and improved detection of valid USB devices that support audio out.

Note:

When a USB headset/sound card is plugged in, it will become the active audio device. The Audio Device option is only active when a USB headset or sound card is connected to the thin client.

If the user selects the onboard audio device rather than the USB device, the USB devices will not become the active device. This is true until changes are made to the Sound Configuration panel without a USB device attached.

Anytime changes are saved from the Configuration panel with the Audio Device selection Disabled, the USB audio devices will become active when connected.

9 / Where can I find a PKOS User Guide?
10 / When connecting to a 2012 RDS server I only get the option to use screen 1 or 2 or view the screen across both (span) in the RDP setup as if one giant monitor is connected. The monitors need to act like two independent monitors.

Make certain you check use NLA, FreeRDP needs the box checked in order to extend the desktop or it will span.

11 / How do I install a mounting bracket on a 4400 Series, 5800 Series and a V1200-P model?

Mounting instructions can be found HERE.

12 / How do I get dual monitor to work when using RDP and the host is Windows 7 Pro

Windows Pro as a host does not support multi-monitor, you must use Windows 7 Ultimate or Enterprise for multi-monitor support.

13 / My webcam is not working in VMware

Make certain the webcam is configured as shown below:

Here you can see the webcam working as it should in the VM with skype, but not the Logitech webcam software – mainly because the software is looking for the webcam itself, but with RTAV it will not redirect as the webcam.

logitch

14 / When I connect to Citrix XenApp with the Linux Thin Client it appears the Firefox Client is not detecting the Citrix Plugin correctly.

When you get to the screen below DO NOT take the option to INSTALL but rather select Skip to Log On underneath the green INSTALL option

If you take the option to INSTALL you will be presented with an option to download a file. Cancel out as the Citrix Receiver is already installed but Firefox is not aware of that install at this point.

15 / I have set my thin client to use dual monitor but when I access Citrix Xendesktop or Xenapp I still do not get dual monitor.

From Terminal Properties - Control Panel - ICA Global Properties and set the display preference.

16 / Once in a while my share folder will disconnect, is there a way to automatically connect it on demand without rebooting?

You can create a script to start the share and restart if necessary.

  • Create a new Shell Script session in the connection manager.


  • Use the example below to create the share script, replacing the parameters within < > with your share information.

    mount -t cifs //<ip address>/<share name> /tmp/mnt/<description> -o username=<username>,password=<password>

  • when the script content is complete, select the X at the top right of the window and select Save when prompted


  • From the configuration tab, highlight the connection and select Startup. Select the options to enable autostart. You can always start the session manually if necessary.

17 / How do I enable Font Smoothing in Citrix?

To enable Font Smoothing in Citrix, go to Control Panel -> ICA Global Settings -> Advanced and select the "Edit wfclient.ini" button. This will bring up an editor

Add a line FontSwitchingType=n in the [WFClient] section.

n=0 then font smoothing is disabled
n=2 then use standard font smoothing
n=3 then use ClearType font smoothing (recommended)

In the image below, ClearType font smoothing is enabled.

18 / How many DNS servers will a Linux thin client recognize when the DNS servers are configured via DHCP?

The Linux thin client OS is currently limited to two DNS servers.

19 / Where can I find a user guide for the 8848 thin client model?
20 / I am running two Xendesktop sessions in WBT mode, how can I switch between them?

In Terminal Properties - Control Panel - Global ICA Settings - Advanced - Edit wfclient.ini and change TransparentKeyPassthrough to "Local". Currently it it set to FullScreenOnly. If it does not exist in the wfclient.ini you will need to add it. This will allow users to switch between full screen citrix desktops using (CTRL-ALT-UP/DOWN) and get to the connection manager using (CTRL-ALT-END).

This setting can be cloned to other units by using the 10ZiG Manager.

21 / How do I set up a 5250 printer session connected via USB in version 9?

To support USB printing on V9:

  1. Define a USB printer on the thin client using the Generic RAW driver.
  2. Share it using RAW protocol.
  3. 5250 Printing V9

  4. Change the 5250 configuration to use a RAW LAN printer with IP 127.0.0.1 as shown below:

Lan Printer Config

22 / How can I install flash player on Linux version 9.10.0 and higher?

FLASH PLAYER IS NOT AVAILABLE ON THE D520 SOC THIN CLIENTS (57Xx)

*** RDP now requires Flash to be installed locally on the thin client to play FLASH Videos (YouTube) ***

NOTES:

    !! Please make certain the date and time on the Linux thin client is correct !!

  • When the flash player is not installed, if you execute a browser session with a blank URL you will go directly to the Adobe Linux Flash Player install page.
    --- For a Citrix only thin client edit the Citrix settings and blank out the address for the Citrix server and then start the browser session --
  • When the unit is factory defaulted, the flash player remains
  • After installing on one unit, you can clone the flash player to other units using the manager template feature
  • Firmware version >= 9.10.0 does not have the flash player installed from the factory. It must be installed using the procedure below.
  • To check if the flash player is installed you can use about:plugins as the URL and it shows you the installed plugins....
  • Users will be able to upgrade firmware versions < 9.10.0 - in this case they do not need to re-install the flash player.
  1. To install the flash player define a browser session with a blank URL; the browser will go directly into the Adobe Linux Flash Player install page. Select Linux (32-bit) and Flash Player 11.2 for other Linux (.tar.gz).....

    Adobe Flash 1

  2. Select the Download now button

    Adobe Flash 3

  3. The flash player will automatically be installed. The browser will exit and the user is left with this message.

    Adobe Flash 4
23 / How To Update Or Restore The Firmware On A 10zig Model (57xx)

Note: THIS USB UPDATE/RESTORE FUNCTIONALITY IS ONLY AVAILABLE ON FIRMWARE LEVELS ABOVE 11.x.40 To install this feature on devices showing prior firmware levels than 11.x.40, please use the 10ZiG Manager to update your device to a firmware level above .40, reset to factory defaults.

  1. Format a USB drive FAT32 (minimum 1GB)
  2. UNCOMPRESS the standard 10ZiG firmware update .tar file and copy the contents to the USB drive (You may use WINZIP, 7zip, or your choice of uncompressing tools)
  3. Power off the D520 and insert the USB drive
  4. Power on the D520
  5. BE PATIENT!

    DEPENDING ON THE READ SPEEDS OF THE USB DEVICE IT CAN TAKE 1-2 MINUTES, DURING WHICH TIME YOUR MONITOR(S) WILL BE BLANK HOWEVER, THEY WILL REMAIN POWERED ON.

  6. Between 40-60 seconds after boot you will hear a tone and a verbal message, indicating restore is in progress.
  7. Once the restore is complete you will get another verbal message along with three chimes (which repeats if left unattended).
  8. Remove the USB from the D520 and reboot the unit and allow the device to boot to a fresh image.
24 / I am trying to get dual HDMI monitors to work on the 58XX (L800) model, each will work but not both at the same time.

Please contact tech support for a BIOS update that will support dual HDMI monitors.

25 / My RDP connection is very slow and the monitor flashes/flickers?

Make certain you have firmware version 12.0.42 or higher. To get the best RDP performance on the L800, the “Disable Native Acceleration” must be checked in the display properties. Once "Disable Native Acceleration" is selected it forces the screen resolution to the highest screen resolution and disables the ability to change the screen resolution.

26 / I am no longer able to connect to virtual desktops using PCoIP - I get a black screen or it just closes out.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1022830

Upgrading VMware Tools in a virtual desktop causes PCoIP connections to fail

Symptoms

  • Connections to virtual desktops using PCoIP fail
  • You are no longer able to connect to virtual desktops using PCoIP
  • You have recently updated VMware Tools

    For example, you have installed ESX 4.0 Update 2, which updates VMware Tools, and you are no longer able to connect to virtual desktops using PCoIP

Resolution

Prevention

To avoid this issue, do not upgrade to ESX 4.0 Update 2 if you are using View 4.x with PCoIP.

OR

You can install VMware Tools for ESX 4.0 Update 2 without the SVGA driver.

To install without the SVGA driver, after upgrading you VMware Tools package on ESX host, from vSphere Client:

  1. Right-click on the guest, and click Guest > Install/Upgrade VMware Tools.
  2. Ensure Automatic Tools Upgrade is selected
  3. Copy and paste the following text as it applies to your environment into Advanced Options:

    Note: Do note include line breaks when you copy the text. The line breaks are for formatting purposes only.

    For x86 guests:
    /s /v "/qn REINSTALLMODE=voums REINSTALL=WYSE,VMXNet,VMCI,Mouse,MemCtl,Hgfs,VSS,VMXNet3,vmdesched,ThinPrint,Sync,
    PVSCSI,Debug,BootCamp,Audio,Buslogic,VICFSDK,VAssertSDK,Toolbox,Upgrader,GuestSDK,
    PerfMon,Common,microsoft_dlls_x86,ArchSpecific"

    For x64 guests:
    /s /v "/qn REINSTALLMODE=voums REINSTALL=WYSE,VMXNet,VMCI,Mouse,MemCtl,Hgfs,VSS,VMXNet3,vmdesched,ThinPrint,Sync,
    PVSCSI,Debug,BootCamp,Audio,Buslogic,VICFSDK,VAssertSDK,Toolbox,Upgrader,
    GuestSDK,PerfMon,Common,microsoft_dlls_x64,ArchSpecific"
  4. Click OK. VMware Tools automatically upgrades in the guest, and the guest reboots.

Workaround

For customers that do not have a requirement to use PCoIP, you can use RDP. For more information on using RDP, see the VMware View Administration Guide.

For customers that are experiencing the issue and want to continue using PCoIP, use this workaround:

Note: VMware recommends that you have VMware View 4.0.1 installed prior to performing these steps.

  1. Log in to the affected virtual machine(s) with Administrator rights. This is any virtual machine that has the VMware Tools shipped with ESX 4.0 Update 2 installed.
  2. Rename the C:\Program File\Common Files\VMware\Drivers\Video folder to C:\Program File\Common Files\VMware\Drivers\Video-OLD.
  3. From a working virtual machine, copy the C:\Program File\Common Files\Vmware\Drivers\Video folder to C:\Program File\Common Files\Vmware\Drivers\ on an affected virtual machine.
  4. Click Start > Settings > Control Panel > System.
  5. Click the Hardware tab and click Device Manager.
  6. Expand Display Adapters.
  7. Choose VMWARE SVGA II. Right-click on it and choose Properties.
  8. Click the Driver tab. You are presented with the SVGA driver properties.

    The version is 11.6.0.34 (Driver Date 01/03/2010).
  9. Click Update Driver. The Hardware Update wizard displays.
  10. When prompted with the question, "Can windows connect to Windows Update to search for software?", click No, not at this time and click Next.
  11. When prompted with the question, "What do you want the wizard to do", click Install from a list or specific location (Advanced) and click Next.
  12. Click Don't search. I will choose the driver to install and click Next.
  13. On the next screen, you are presented a list of two or more VMWARE SVGA II Versions to choose from. For example:

    VMWARE SVGA II Version: 11.6.0.31 (21/09/2009)
    VMWARE SVGA II Version: 11.6.0.32 (24/09/2009)
    VMWARE SVGA II Version: 11.6.0.34 (01/03/2010)

    Choose VMWARE SVGA II Version: 11.6.0.32 (24/09/2009).
  14. Click Next. The driver begins installing.
  15. Click Continue Anyway when Windows notifies you that VMware SVGA II has not passed Windows logo testing.

    The driver install completes.
  16. Click Finish.
  17. Click YES when prompted to restart your computer.
  18. Verify that PCoIP is now working.

Note: VMware is investigating a permanent fix for the issue so our customers can upgrade to ESX 4.0 Update 2 without experiencing this issue.

We will update this article with more information as it becomes available.

Update History

06/16/10 - Added RDP workaround for customers that don't have a strict PCoIP requirement 06/16/10 - Added preventative steps and extensive workaround for customers using PCoIP

27 / I am trying to connect to a Windows 7 VM via RDP protocol and I cannot get dual monitors to work.

PCoIP protocol is recommended for dual monitors. If using RDP protocol please refer to this article.

http://social.technet.microsoft.com/Forums/en/windowsserver2008r2rds/thread/03f73444-5755-402e-8b71-efffec2a89ba

28 / When running a PowerPoint Presentation on a VM using VMware View Client is runs extremely slow.

VMware suggests to change the default video driver in the VM from "VMware SVGA 3D (Microsoft Corporation - DDM)" to the VMware driver from "c:\program files\common files\vmware\drivers\video"

29 / A duplicate copy of the same attached USB printer is seen inside the virtual desktop.

The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:

  • Modify the following registry key:
  • HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters

    Set the value to false

30 / Trying to connect to a Windows 7 VM and just get a black screen which eventually disconnects.

In the Device Manager, if you find that the video driver is listed as VMware SVGA 3D, you have to update it to VMware SVGA II. You can find the driver in C:\Program Files\Common Files\VMware\Drivers\video.

31 / When I start a Linux VMware View session or attempt to select a VM desktop it immediately returns to the Connection Manager.

VMware View 5 is designed for security and by default requires a secure https connection using a preinstalled certificate.

If you are not using an https or secure connection to your VMware View Server then follow these steps.

  • When creating the connection on your 10ZiG thin client, choose the Advanced Tab and uncheck the Disconnect from server on logoff.
  • Now connect as normal to your VMware View Server as normal but you will now notice this prompt alerting that the Server is unsecure. On the initial set up of the connection.
  • Now click on File, Preferences
  • In the Preferences window change the Default connection type to ALLOW…(Not Secure) and click OK.
  • Now click on File, Quit
  • Choose your connection and click Connect and proceed to log on as normal and select your desktop.
32 / I am trying to set up my VMware View Connection Server 5.1 to use a self-signed certificate but it does recognize it as valid.

VMware View Connection Server now requires an SSL certificate that is signed by a CA (certificate authority) and that your clients can validate. To improve the security of VMware View deployments, VMware is deprecating support for View Client authentication and brokering over a non-secured HTTP connection. In the past, you could use the default self-signed certificate that is generated in the absence of a CA-signed certificate. With View 5.1, you must replace the default self-signed certificate as soon as possible. Self-signed certificates are shown as invalid in View Administrator.

33 / How can I install CA certificates on the 8848v and 5848v?

Linux is diffrent that a WES OS in that you must manually install the certificate from a USB thumb drive

Go into Settings - Security and check Enable Installation from USB Storage


Copy the certificates in .crt or .pem format including the root and intermediate and place the USB thumb drive in the thin client. Once the thin client detects the USB thumb drive and sees the certificates it will present the following menu

Once the certificates are uploaded you can see them by taking the option for settings as seen below:

Select the certificates ICON

From the certificate option you can view the imported certificates and highlight then select Show for certificate details.

Change to view source of Base Certificates which have been preinstalled. Many of the common certificates are installed but if the required base certificate is one that has not been installed it must be installed using the USB method.

34 / I am using VMware Horizon View Administrator and Agent 5.3 but I cannot get my USB webcam to pass-through to the desktop from a Linux thin client.

Time to change the way we think! VMview no longer supports Webcams as USB devices! From VMware 2.2 they now use Real Time Audio Visual drivers RTAV (VMware's Remote Experience package must be installed on the desktop).

Since Linux still sees the device natively changes must be made in the USB redirection on the thin client. From the control panel/settings select USB Redirection and find the webcam and set it to be EXCLUDED as a USB Device.

The camera will work just fine for Skype, websites or any program/page that is looking for a webcam device. Please NOTE that the downloaded programs that come with the drivers for the cameras such as Logitech and Microsoft packages query the USB for the camera, so they do not work! You can test the webcam using www.test-my-cam.com

35 / How can I get audio out of powered speakers in a 5250 session?

In desktop mode, edit the 5250 session and go to the advanced tab. Under Miscellaneous change the Acoustic messages to Wave Device and select the desired Wav.

36 / My 5250 sessions do not reconnect automatically after a backup or IPL even though we have it set to auto reconnect.

Starting at version 8.1.19 for the 5500 units and 11.13.38 for the 5700 and 5766 units set the session up as seen below in the advanced section of the connection tab.

37 / How can I lock my Linux desktop on demand when using my password enabled screen saver?

Press CTRL+ALT+ESC to start the screen saver and then press the spacebar to unlock .

PCoIP Management Console
1 / Where can I get the Teradici Management Console?
  1. Create or Sign into Teradici account
  2. Download the PCoIP Console 1.10.x and release notes – This console can be used with devices using firmware version 4.8 or below which is the default for 10ZiG Zero Client evaluation products.
  3. Download the PCoIP Console 2.x and release notes – This is for users on Firmware 5.0 and higher and is free for up to 2000 users.
If you have any additional questions you can contact support.10zig.com
10ZiG Windows Embedded Standard
1 / The upper row of Function keys do not work correctly in the emulation session when using Citrix.
2 / Since I cannot uninstall Citrix, is there a way to get the Citrix Secure access ICON off the desktop?

Go to: start|run regedit

GFind key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\10995051-69E9-4dd-A8AE-326C588F0FF0

Remove that last key the 10995051-…. Just right-click and choose remove.

That will remove it from the desktop.

3 / ​How do I lock out Internet Explorer so my users cannot access it?

Click Start, then click Run or go to Start/All Programs, Administrative Tools/Local Security Policy.

Type secpol.msc and then click OK.

Go to software restriction policies, right-click on Additional Rules.

Left-click New Path Rule...

Under Path, enter the patch to Internet Explorer (default path is C:\Program Files\Internet Explorer\IEXPLORE.EXE

Under Security Level, be sure that Security Level is set to Disallowed.

Click Apply.

Lock down Internet Explorer on Windows XP

4 / PCCR 7000 PSC Scanner will not work with some Thin Clients.

The issue is the USB port. The scanner will work on USB ports lower than 2.0 but if the unit has a 2.0 USB port a USB hub is needed for the scanner to work.

5 / We have a monitor that has native resolution of 1920x1200 but the thin client doesn't seem to support that resolution.

The on-board video chip may handle a wide screen but maximum resolution is based both monitor and video chip. Contact sales to find out which models support higher resolutions. There are a couple of options and on some models you can purchase a PCI video card that handles wide screen (10ZiG Technology sells PCI video cards that can do wide screen).

6 / How do I determine what BIOS my thin client has installed?

You can find it at the front screen when the unit starts up - also you can have the BIOS set to halt with no keyboard and then pull the keyboard out when it boots to read the BIOS version.

7 / How do I get a Plantronics headset from Pegasus or any USB audio device to work on the XPe thin client?

Do the following process without the headset plugged in.

  • Download the zip file below and extract
  • Please copy the information file, wdma_usb.inf, to the C:\windows\inf folder.
  • Right click on it and install it.
  • Copy the system file, usbaudio.sys, to c:\windows\system32\drivers folder.
  • Commit the changes.
  • Plug in the headset and if you are prompted for the file go to drivers section
  • Make sure in sounds the default device indicates the headset

Plantronics.zip

8 / How can I get BOSaNOVA TCP/IP to work with Real Vision software, particularly the scanning part?

Go to Control Panel

Select System

Select Advanced

Advanced System Properties

Select ENVIRONMENT VARIABLES

Advanced System Properties 2

Highlight Path and select Edit

Advanced System Properties 3

Go to the end of the variable value and after the ; add C:\PROGRA~1\BOS\BOSANO~1

Advanced System Properties 4

Select OK

On the Real Vision software select bosanova under host hllapi

9 / Using RDP I am getting a random Microsoft Licensing Error?

Edit the registry

RDP Error

Find the registry key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Note:

This works with local and domain admin only and not domain user.

RDP Error 2

Right click on MSLicensing and select Permissions

MS Licensing

Select Advanced

MS Licensing 2

Highlight Users(Local Computer Name) Select Edit

MS Licensing 3

Make certain the permissions are set as below:

MS Licensing 4

Right click on Hardware ID and select Permissions

Hardware ID

Select Advanced

Hardware ID 2

Highlight Users(Local Computer Name) and select Edit

Hardware ID 3

Make certain the permissions are set as below:

Hardware ID 4

Select OK all the way back to the registry key.

Right click on Store and select Permissions

Store Permissions

Select Advanced

Store Permissions 2

Highlight Users(Local Computer Name) and select Edit

Store Permissions 3

Make certain the permissions are set as below:

Store Permissions 4

Save all the way out, close registry editor and you should no longer get the error.

10 / I cannot VNC into the XTC thin client.

Turn off prompt local user to accept incoming connections in VNC Server Properties (Service-Mode) and in VNC Server Properties (User-Mode).

11 / How do I install a certificate on XP Embedded?

See the Word document below directions. The zipped file is the dll you will be missing.

Creating CRT Extension to Install Certificate

cryptext.zip

12 / How do I install a Bluetooth device on the XP embedded thin client?

When installing Bluetooth devices on xp embedded there are a list of steps that must be taken.

  1. Do not plug in the Bluetooth device.
  2. Install the wincomm drivers they are located in the product folder under Bluetooth – Winncomm
  3. After installing the drivers insert the Bluetooth device
  4. Update the driver for Generic Bluetooth radio use the INF folder in the Bluetooth – Winncomm folder (ONLY FOR USB DEVICES) otherwise skip this step
  5. Right click on the Bluetooth icon in the system tray and start bluetooth
  6. Then walk through the wizards (There is help files in the Bluetooth – Winncomm directory under user guides. Please review them
  7. Then connect the Bluetooth device
  8. If it is a WASP scan gun install the utility located in the Bluetooth – Winncomm folder
  9. Start that program up and connect to the appropriate com port.

!! You must install the Bluetooth a certain way or it will not work !!

Bluetooth Wireless Scanner.doc

13 / I do I set the XP Thin client to log on automatically as a specific user?

Go to Start - Run

type control userpasswords2 - press Enter or OK

uncheck the Users must enter a user name and password to use this computer

AutoLogOn

Enter the user name and password associated.

Save the changes

Reboot the system

14 / How can I set the 7916 to boot to LAN (PXE)?

In the BIOS go to Integrated Peripherals -> Onboard PCI Devices -> LAN Boot ROM set to enable

15 / How do I keep the default wallpaper from loading?


16 / I have an XP thin client with XenDesktop loading automatically, how can I get to a desktop?

CTRL SHIFT F12 - will log you off - log back in as administrator with password admin.

17 / How can I manually set up the 56XX (model U800) to PXE(LAN) boot?
  1. Press DEL as thin client is booting to enter the BIOS
  2. Enter password 10ZIG
  3. Select Integrated Peripherals
  4. Change Onboard LAN Boot ROM to Enabled
  5. Press F10 - Save and Exit
  6. Then:

    1. Enter BIOS again
    2. Select Advanced BIOS Features
    3. Change First Boot Device to LAN or Realtek
    4. Thin client will attempt to PXE boot

    or

    1. After changing the Integrated Peripherals - press F10 to save and exit. Press F12 while booting to access the boot menu and select the LAN option
18 / Can I PXE boot to the 10ZiG Manager using the wireless connection?

No, PXE is part of BIOS and the BIOS only knows about the built in NIC.

19 / The IP information on the bottom right of my screen is not right, it is all zeros, how do I fix that?

Go to C:\BGINFO and run the BOS.BGI, just run it and select OK and it will update.

20 / Where can I find instructions for mounting bracket installation?
21 / How can I improve the performance of Flash and Video on the RBT616v when using RDP 7 and Windows 2008R2?
  • Disabling the local sounds on the device helps sync the voice with the images.
  • The graphics card settings improve the video
    1. Graphics properties- 3D settings- buffering- DEPTH, BUFFER, BIT DEPTH» Change to +24 bit depth buffer.
    2. Tripple buffer » ON
    3. Change screen resolution to 16 bit.
    4. Turn off windows sounds.
    5. Turn to classic windows theme
  • Deleted every non essential program and client (RDP 7.0 essential) to free up as much RAM as possible.
22 / Will my XPe Unit's clock adjust itself automatically for Daylight Saving Time this year?

The patch that fixes daylight saving time is below. Sign on to the thin client as administrator. After downloading the zip file make certain you extract the file and save it as an exe file. After running the program make certain changes are committed or they will be lost.

Daylight Saving Time Fix

23 / Why does my XPe thin client periodically shut down on its own?

When the thin client is shipped it has the power options set to Portable/Laptop as below:

24 / How do I set up my XTC thin client to use two monitors?

NOTE: Not all models support dual monitor.

When trying to use a second monitor the DVI connected one will be the primary and the VGA connected monitor will be the extended. A real DVI connection is needed to make this work, using a DVI to VGA converter will confuse the hardware and make it act though both are the VGA port and send the extended desktop to both monitors.

25 / Using RDP 7 and it is extremely slow.

Uncheck all options in the RDP experience tab.

26 / How can I hide the EWF tray ICON?

Please obtain the new XTC Agent package from here:

http://www.10zig.com/thinclient/downloads/xtc_agent/XtaSetup_v2.0.1.1.exe

To disable the startup of the tray application altogether, as well as the ability to disable the context menu and hide the EWF tray ICON follow the steps below:

In the Windows Registry: (Make certain to either disable EWF prior to doing the following or commit the changes afterwards.)

  1. Navigate to the “HKEY_LOCAL_MACHINE\SOFTWARE\10ZiG\XTC Agent” key.
  2. To disable the tray application from starting on system startup, add a REG_DWORD value named “ ShowTrayOnStart“ and set the value to 0 (zero)
  3. Note: If the above is not done, the following values will have no effect.

  4. To disable the tray context menu, add a REG_DWORD value named “DisableTrayMenu“ and set the value to 1.
  5. To disable the EWF tray ICON, add a REG_DWORD value named “HideEWFTray“ and set the value to 1.
  6. Stop the XTC Agent service and exit the Agent tray application
  7. Restart the service
27 / How do I restore an image by booting to a USB thumb on my 362XP Tablet?
  • You will need to use a USB hub and attach a keyboard and the USB thumb drive to the tablet
  • Select Hard Drive as the first boot device which will take you to a screen where you can move the USB thumb drive to the top using the + key
  • Reboot with the USB thumb drive still in the USB hub attached to the tablet
  • Restore the image
28 / Is there a way to disable the Windows search in the registry? I want to disable the Start button "Search Programs and Files".

You have to log in as that user so the hive is loaded for that user and you have to add the registry hacks.

Below is a link that tells you where and what searches to use if applicable

http://www.winvistaclub.com/t78.html

Pay close attention to:

NoSearchCommInStartMenu : If enabled Start Menu search will not search for Communications.
NoSearchProgramsInStartMenu : If enabled Start Menu search will not search for Programs.
NoSearchInternetInStartMenu : If enabled Start Menu search will not search for Internet History
NoSearchFilesInStartMenu : If enabled Start Menu search will not search for Files

29 / Is there a way to enable NUM LOCK ON in the registry?

Enable num lock at startup

  1. Click Start, click Run, and type regedit to open the Windows registry editor.
  2. In the registry, open the below folders.
  3. HKEY_CURRENT_USER\
    Control Panel\
    Keyboard\

  4. Within the keyboard folder, you should have a string value named "InitialKeyboardIndicators" with a value of 0, 1, or 2. Below is the explanation of each of these values.
  5. 0 = Num Lock is turned OFF after the logon.
    1 = Disable Num Lock.
    2 = Numlock is turned ON after the logon.

  6. Set it to a 2

To default any new user to have it automatically set to ON

  1. Click Start, click Run, and type regedit to open the Windows registry editor.
  2. In the registry, open the below folders.
  3. HKEY_USER\.DEFAULT
    Control Panel\
    Keyboard\

  4. Within the keyboard folder, you should have a string value named "InitialKeyboardIndicators" with a value of 0, 1, or 2. Below is the explanation of each of these values.
  5. 0 = Num Lock is turned OFF after the logon.
    1 = Disable Num Lock.
    2 = Numlock is turned ON after the logon.

  6. Set it to 2
30 / When using RDP how do I get the domain name saved so that it only prompts for user name and password not the domain? I want to avoid any chance of a user editing or deleting the domain.

OR

Resolution:

CREDSSP must be enabled in the RDP file

Open the rdp file with notepad and add the following line:

enablecredsspsupport:i:0

Save the rdp file

31 / The vWorkspace Client will not connect when using vWorkspace RDP but it will connect with Microsoft RDP.

The KB below is for Quest using MR1 and the RDP connection provided by Quest Provision Networks VWorkspace. If the VM you are attaching to is WIN 7 SP1 or 2008 R2 SP1 you need this KB installed on the VM.

KB Article Number(s): 2526946

32 / When trying to connect to a 2008 R2 server I am getting a certificate error but I know it is valid.

Make certain the date is correct on the thin client.

33 / What devices are supported by RDP with RemoteFX USB redirection?

Some devices in this table are supported by RemoteFX USB redirection. Other devices in this table are supported by high-level device redirection mechanisms. Devices not listed in the table will be processed by using RemoteFX USB redirection; they may work, but are not considered officially supported.

34 / RDP is running extremely slow, is there anything I can do to improve the speed?

Disable the following services

  • IIS – Microsoft’s Internet Information Services provide the capabilities of a Webserver for your computer.
  • NetMeeting Remote Desktop Sharing — NetMeeting is primarily a VoIP and videoconferencing client for Microsoft Windows, but this service in particular is necessary to remote desktop access.
  • Remote Desktop Help Session Manager – This service is used by the Remote Assistance feature that you can use to allow others remote access to the system to help you troubleshoot problems.
  • Remote Registry – The capabilities provided by the Remote Registry service are frightening to consider from a security perspective. They allow remote users (in theory, only under controlled circumstances) to edit the Windows Registry.
  • Routing and Remote Access – This service bundles a number of capabilities together, capabilities that most system administrators would probably agree should be provided separately. It is rare that any of them should be necessary for a typical desktop system such as Microsoft Windows XP, however, so they can all conveniently be turned off as a single service. Routing and Remote Access provides the ability to use the system as a router and NAT device, as a dialup access gateway, and a VPN server.
  • Simple File Sharing – When a computer is not a part of a Microsoft Windows Domain, it is assumed by the default settings that any and all filesystem shares are meant to be universally accessible. In the real world, however, we should only want to provide shares to very specific, authorized users. As such, Simple File Sharing, which only provides blanket access to shares without exceptions, is not what we want to use for sharing filesystem resources. It is active by default on both MS Windows XP Professional and MS Windows XP Home editions. Unfortunately, this cannot be disabled on MS Windows XP Home. On MS Windows XP Professional, however, you can disable it by opening My Computer -> Tools -> Folder Options, clicking the View tab, and unchecking the Use simple file sharing (Recommended) checkbox in the Advanced settings: pane.
  • SSDP Discovery Service – This service is used to discover UPnP devices on your network, and is required for the Universal Plug and Play Device Host service (see below) to operate.
  • Telnet – The Telnet service is a very old mechanism for providing remote access to a computer, most commonly known from its use in the bad ol’ days of security for remote command shell access on Unix servers. These days, using Telnet to remotely manage a Unix system may be grounds for firing, where an encrypted protocol such as SSH should be used instead.
  • Universal Plug and Play Device Host – Once you have your “Plug and Play” devices installed on your system, it is often the case that you will not need this service again.
  • Windows Messenger Service – Listed in the Services window under the name Messenger, the Windows Messenger Service provides “net send” and “Alerter” functionality. It is unrelated to the Windows Messenger instant messaging client, and is not necessary to use the Windows Messenger IM network.

Here is a link for more info Turning Off Unnecessary Service on Windows XP

35 / How do I access the user control panel on the XTC?

User Control

User Control Advanced

36 / Why are none of my changes being saved?

Make certain after any changes are make that you double click on the ICON that says Flash Disk Write Protection. Click on Commit changes.

Flash Disk Write Protection

OR

Rigth click on the and select commit changes

37 / In Flash Disk Write Protection, why is the commit changes button is dimmed?


38 / After XX amount of days I cannot log my XPe thin client into the domain. The computer name must be deleted out of the active directory and then re-joined to the domain.

The reason why this occurs is that domain and PC exchange a secret key behind the scenes and the default time limit on this exchange is 30 days. When EWF is enabled and the PC gets rebooted and the change that has occurred is not saved in the registry. The work around for this is:

Start|Run

Type regedit

Go to key

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\parameters]

Locate parameter on right side

Disablepasswordchange it is set to 0

Change it to a 1

Save changes

39 / I cannot log into Citrix or RDP as a domain user and launch published applications.

The keyclass="answer" modified to get Citrix or RDP to work with the XPe thin client is located at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Modify the security on this key and the three subkeys. Right click on each key, then click on permissions on the menu. Click on "Advanced" for special permissions. Click on "Edit" to the the Users group. Click the checkbox to enable the "Set Value" and "Create Subkey" security settings. Enable those settings on the MSLicensing key and the HardwareID, Store, and LICENSE000 subkeys.

40 / The XTC-1000, XTC-1300, XTC-500 or XTC-600 boots up but the monitor does not come on. The LED light is amber and I can VNC into it.

Reset the CMOS - with the power off, remove the cover and find the battery. Next to the battery you will find a yellow or orange jumper. Move it from the middle and end to the middle and opposite end for approximately 10 seconds then move back to the original position.

41 / I get a message indicating my registry is corrupt and asks if I want to revert to a previous one, how should I answer it?

You may get this with bad memory. Always answer NO, shut down unit, put correct memory in unit and it will come up fine. If you answer YES, you will corrupt the DOM.

42 / How do I get the RDP session to start automatically?

Create an RDP profile and add it to the start-up menu/start-up folder.

43 / I am having problems connecting to the thin client using RDP.

The XPe thin client image is built with a blank administrator password and RDP requires a password and will not connect without one.

44 / When I configure the TS Gateway Server Settings in Windows 2008 and check Bypass TS Gateway for local address, I get an error.

When checked it uses Remote HTTP but that is not in the virtual build. Copy the rhttpaa.dll (zip file below) to the windows\system32 folder and save the changes. When this box is unchecked, it does not use remote HTTP when connecting.

rhttpaa.zip

45 / How can I limit what my users can do and see on the XP Thin Client?

XP Run

MMC Console

Select File - Add/Remove Snap-In

Group Policy Wizard

Select Group Policy Object Editor and select Add

Add Remove Snap-In

Select Finish

Start Menu And Task Bar

Double click on the desired setting on the right.

Remove Settings

Select OK - Save and Exit

46 / How do I force users to have to log on rather than log on automatically?

Go to Start - Run

type control userpasswords2 - press Enter or OK

Account Control

Check the Users must enter a user name and password to use this computer.

To force the user to press control alt delete to log on go to the Advanced tab and check Require users to press Ctrl+Alt+Delete.

Account Control Advanced

Save the changes

Reboot the system

It now prompts to login

47 / How do I set the XP Thin client to log on automatically as a specific user or to force users to enter a user name and password?

Force Users to Enter a User Name and password

  1. Go to Start - Run
  2. Type control userpasswords2 - press Enter or OK
  3. Check "Users must enter a user name and password to use this computer"
  4. Save the changes
  5. Reboot the system

AutoLogOn

For Automatic Log on

  1. Go to Run and type control userpasswords2
  2. Uncheck the users must enter a username and password to use this computer
  3. Enter the user name and password that will automatically log in on boot
  4. Save the changes
  5. Reboot the system

NOTE: If the thin client has been joined to a domain, registry keys must be added. Once the thin client has been added to a domain, the option "Users must enter a user name and password to use this computer" will no longer be displayed.

To use the Registry Editor to add your log on information follow the steps below:

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
  3. Using your account name and password, double-click the DefaultUserName entry, type your user name, and then click OK.
  4. Double-click the DefaultPassword entry, type your password under the value data box, and then click OK.If there is no DefaultPassword value, create the value. To do this, follow these steps:
    1. In Registry Editor, click Edit, click New, and then click String Value.
    2. Type DefaultPassword as the value name, and then press ENTER.
    3. Double-click the newly created key, and then type your password in the Value Data box.
  5. Note: If the DefaultPassword registry entry does not exist, Windows XP automatically changes the value of the AutoAdminLogonregistry key from 1 (true) to 0 (false) to turn off the AutoAdminLogon feature after the computer is restarted.

  6. Double-click the AutoAdminLogon entry, type 1 in the Value Data box, and then click OK.
  7. If there is no AutoAdminLogon entry, create the entry. To do this, follow these steps:

    1. In Registry Editor, click Edit, click New, and then click String Value.
    2. Type AutoAdminLogon as the value name, and then press ENTER.
    3. Double-click the newly created key, and then type 1 in the Value Data box.

  8. Exit Registry Editor.
  9. Click Start, click Restart, and then click OK

In all cases if EWF is enabled changes must be commited before rebooting - if EWF is not enabled then no saves are required.

48 / How can I determine what build date I have on my XP thin client?

Three ways:

#1

#2 From the registry information

<

#3 From the OEMINFO.INI in Windows\System32

49 / Do the XPe thin clients support LEAP or PEAP?

Some thin client models do support LEAP and PEAP - please contact sales at 866-865-5250 for further information

50 / My XPe thin client keeps running out of disk space and we are not adding anything or doing anything out of the ordinary.

TWEEK option:

From Windows Explorer -

Delete the Windows/CSC directory and from Tools --> Folder Options --> Offline Files --> Uncheck Offline Files and apply the changes.

Offline
51 / How can I remove the system information from the lower right hand side of the desktop?

Edit the registry:

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Delete BGInfo

Close registry editor and commit changes.

52 / I am installing a printer and it is prompting me for the Windows installation CD.

When installing a printer, windows may prompt you for the installation CD. We provide 2 CDs when the units are shipped, the XP recovery CD and the Thin Client Management Software CD. The Thin Client Management Software CD contains the cab file that you will need in the Utils\prtdrv folder. The name of the file is DRIVER.CAB file.Printer Cab

53 / How do I stop the Citrix Neighborhood Agent from starting on boot?

p>To remove the automatic load of Change Server—Citrix Neighborhood Agent on boot, right click on START and select EXPLORE. Click to expand local disk C —> click to expand Documents and Settings —> click to expand All Users —> click to expand Start Menu —> click to expand Programs —> click to expand Startup —> delete Program Neighborhood Agent. If write protected please commit changes!

54 / How do I install and configure Ramdisk driver?

The Ramdisk driver we use for this guide is almost identical and based on the Microsoft sample driver described here: Microsoft KB 257405. The version we use in this article fixes a bug with Windows XP and NTFS partitions (described in the MS KB article) and adds the ability to change drive letter and disk size in a more user-friendly way, using the Device Manager.

We can install/configure the Ramdisk in three simple steps:

  1. Download and uncompress the Ramdisk driver in an empty directory you can remember: Ramdisk Driver
  2. In Control Panel -> Add/Remove Hardware, select Add a new device -> select hardware from a list -> Other(All) devices -> Have Disk, then point to the folder that contains the RAMDisk.inf file you extracted in step 1. Click next/finish to complete the driver installation.
  3. You can change the size / drive letter of your new Ramdisk from the Device manager: Right-click on My Computer, select Properties -> Hardware -> Device Manager -> expand the RAM Disk -> Properties

At this point you have successfuly installed and configured a RAM Disk drive on your system. Keep in mind that the contents of the RAM disk are lost when changing its size and/or drive letter in Device Manager! They are also lost if power is lost, computer rebooted, etc. You might want to reboot and copy some files to your new RAM disk from within Windows Explorer to ensure it's operating properly.

Notes: In Windows XP, you might have to go to Control Panel -> System to access the device manager. Depending on your OS, you might be prompted to reboot after the drive is installed. Keep in mind that the size of your Ramdisk is substracted from the available RAM, so don't use any wild values. Depending on the intended use, 1 - 16 MB should be the enough, even in systems with plenty of RAM.

55 / I need to PXE boot every time but it keeps getting disabled in the BIOS.

If the XPe thin client has the 10ZiG agent installed on the image, it needs to be disabled in the registry.

Edit the registry using regedit

Find HKEY_LOCAL_MACHINE\SOFTWARE\10ZiG\XTC Agent

Find the dword value name EnablePXE

By default it is set to 0. Change it to a 1

Exit the registry editor

If write protection is enabled, commit the the changes.

56 / When using Citrix with Desktop Application Software and USB wireless, the thin client reboots continuously when it gets to the log on screen.

It is the auto USB redirection caused by the Citrix desktop appliance lock, to get round it you have to add a registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\GenericUSB\Devices\VID148F PID2770] (vid and pid in this tcs case, this will vary depending on the wireless device used – you can get the VID and PID from device manager, wireless card properties and hardware ID)

Under that key, create a DWord called ‘Autoredirect’ and set the value to 0.

This stops it from attempting to redirect the wireless device to the Citrix session and restarting the thin client.

The original article is here: http://support.citrix.com/article/CTX123015

57 / Will the red ATI7000 64MB 64Bit PCI DVI CRT card work in the 67xx series box?

Yes it will work. The problem that still exists is that when you do a warm boot (restart) the fourth monitor does not come up, however if you power down completely and then do a cold boot or a normal power up the fourth monitor will initialize.

58 / I am running an older XPe image and am having certificate issues with Flash and Shockwave.

Older images in XPe SP2 and SP3 will have an issue since the Flash and Shockwave installer certificates have changed.

Updated Flash and Shockwave no longer use the Verisign Class 3 Root GA Certificate. Newer images will have the current certificate in them, however, customers who have the older images and want to update Flash or Shockwave will have an issue - the browser will show the .cab file trying to run from the website which will be untrusted and will not be allowed to install.

The certificates can be found in the zip file below:

VeriSign Class 3 Public Primary Certification Authority - G5.zip

Both certificates are needed. To install unzip the files and double click on each certificate and follow the prompts.

NOTE: WES 7 will not have this issue

59 / Where can I find end of lifecycle information on Microsoft software?
60 / I just received a WES thin client and it is set to auto logon as a limited user, how do I get out of it and log in as the administrator?

Press CTRL+ALT+DEL - take the option to LOGOFF. While logging off hold the right shift key and continually tap the left shift key until you are presented with a logon box. Log on as administrator.

61 / How can I install a RAM drive in XPe?

The Ramdisk driver we use for this guide is almost identical and based on the Microsoft sample driver described here: Microsoft KB 257405. The version we use in this article fixes a bug with Windows XP and NTFS partitions (described in the MS KB article) and adds the ability to change drive letter and disk size in a more user-friendly way, using the Device Manager.


We can install/configure the Ramdisk in three simple steps:

  1. Download and uncompress the Ramdisk driver in an empty directory you can remember: Ramdisk Driver
  2. In Control Panel -> Add/Remove Hardware, select Add a new device -> select hardware from a list -> Other(All) devices -> Have Disk, then point to the folder that contains the RAMDisk.inf file you extracted in step 1. Click next/finish to complete the driver installation.
  3. You can change the size / drive letter of your new Ramdisk from the Device manager: Right-click on My Computer, select Properties -> Hardware -> Device Manager -> expand the RAM Disk -> Properties

At this point you have successfuly installed and configured a RAM Disk drive on your system. Keep in mind that the contents of the RAM disk are lost when changing its size and/or drive letter in Device Manager! They are also lost if power is lost, computer rebooted, etc. You might want to reboot and copy some files to your new RAM disk from within Windows Explorer to ensure it's operating properly.

Notes: In Windows XP, you might have to go to Control Panel -> System to access the device manager. Depending on your OS, you might be prompted to reboot after the drive is installed. Keep in mind that the size of your Ramdisk is substracted from the available RAM, so don't use any wild values. Depending on the intended use, 1 - 16 MB should be the enough, even in systems with plenty of RAM.

62 / I am getting an SSL alert message about a certificate that cannot be verified up to a trusted certification authority.

Oracle (Java) recently changed their Certificate Authority resulting in an message that the certificate cannot be verified. We will be updating XPe (WES09) builds with the new certificate but for now the options to stop the SSL warning are as follows:

  1. Remove it out of the registry HKLM\Software\Microsoft|windows\current version\run
    • Remove Sunjavaupdates this needs to be done to every machine. However, when a website uses java it may bring the error message back by adding the Sunjavaupdates back into the registry.
  2. Install the cert above new trusted root for UserTrust it is like a GoDaddy and GeoTrust - java.cer
    • MMC – computer account and import again to all thin clients
  3. If Java is not needed it can be removed from the thin client
63 / How can I uninstall RAMDISK?

Right click on Computer and go to properties – from the Advanced Tab select Environment Variables

Select the TEMP variable under user variables and edit it

Change to the User Profile Temp Directory

Make certain the system variable TEMP is set to the C Drive and not to the RAMDISK

Once all this is changed you can remove the RAMDISK folder

64 / Where can I find documentation on how to install a VESA bracket on the 58XX series models
10ZiG NoTouch
1 / Where can I find the official 10ZiG NoTouch Wiki?
2 / Where can I find the NTD firmware updates packages?

Please contact support@10zig.com for a link to download NoTouch PC Repurposing Packages.

3 / Where can I find the NoTouch Center update package?

Please contact support@10zig.com for a link to download NoTouch PC Repurposing Packages.

4 / Where can I find the NoTouch Center Virtual Appliance packages?

Please contact support@10zig.com for a link to download NoTouch PC Repurposing Packages.

5 / How can I change the desktop background?

To change the wallpaper in NoTouch log into the configuration either locally, via browsing to the IP or using the Manager and configure the settings under Management, Display settings.

You will need to have to have a URL of a jpg, bmp etc. So if you have an internal webserver, (or use the NoTouch Center Manager to host images and use the following folder http://admin@IP.AD.DR.ES/bg) or as most companies have an intranet portal with a company logo on it, you can enter the url as seen below

6 / Does NoTouch support dual monitors that are independent such as one landscape and one portrait?

Dual extended and mirrored monitors are supported but not independent monitors.

7 / If I plan to change the IP address of my NoTouch Center Management server, how do I relicense it?

Please download the form below, complete it and fax/email it to your nearest 10ZiG location at the bottom of the form.


10ZiG NoTouch Center Migration Form.pdf

8 / I have an older PC or thin client that seems to be missing some peripherals or not displaying correctly on my monitor.

Used by our legacy NoTouch Desktop customers with older equipment, K206 includes as much support as possible for your oldest hardware but should still run reasonably well on existing business PCs that are around two years old (from their manufacturing date).

9 / I have a brand new netbook or professional class PC that was manufactured this year, K206 and K305 does not seem to detect my monitors or wireless properly.

K313 is only used in rare cases when other editions (K206 or K305) experience anomalies with the graphics output or other hardware peripherals. A broad spectrum of devices range from very new graphics chips to a selection of very low-priced new netbooks, and occasionally we have found that the K313 is also a good fit for new business or professional level PCs.

Click Here to Download your NoTouch Desktop K313 update file.

10 / How do I move NoTouch Desktops between the groups that they are assigned to in the NoTouch Center?
11 / How can I get a USB thumb drive to pass through to 2008RS server?

To do this on the NoTouch Client go into the Configuration, then to Drives/Printer then click on Shared Drives. Add a shared drive and set:

  • "Windows Drive letter” to Z
  • “Path” /tmp/devshares
  • “Read Access” on
  • “write Access” on
  • Click Change and then save changes
12 / I am unable to VNC as my version of Chrome has blocked the Java plugin.

The later versions of Chrome have blocked certain plugins until they are manually enabled using the following. More information can be found on an article from Java.

https://java.com/en/download/faq/chrome.xml

Enabling NPAPI in Chrome Version 42 and later

As of Chrome Version 42, an additional configuration step is required to continue using NPAPI plugins.

  1. In your URL bar, enter: chrome://flags/#enable-npapi
  2. Click the Enable link for the Enable NPAPI configuration option.
  3. Click the Relaunch button that now appears at the bottom of the configuration page.

As of Chrome 45, the override and NPAPI was permanently removed. Installed extensions that require NPAPI plugins will no longer be able to load those plugins.

122 Keyboard
1 / Where can I find a keyboard map to use a 10ZiG 122 keyboard with Client Access?
2 / Using Client Access with a 10ZiG 122 keyboard - is there a key that is equivalent to the Windows Key?

The Apps Key simulates the Windows Key

BOSaNOVA Web
1 / Where can I download an evaluation copy of BOSaNOVA Web?

**PLEASE BE AWARE THAT AS OF VERSION 53 OF FIREFOX AND ALL NEWER CHROME VERSIONS DO NOT ALLOW THE NPAPI PLUGIN THAT IS USED IN BOSANOVA WEB TO RUN**


BOSaNOVA's alternative is BOSaNOVA Enterprise. Please click on this link to see more information on BOSaNOVA Enterprise or email enterprise@10zig.com.


Read the readme.txt prior to Installing

README.TXT

PC Install:

BOSaNOVA Web 6.7 PC Install

iSeries Install:

BOSaNOVA Web 6.7 iSeries Install



2 / iSeries printing - my print job is not going to my printer - why?

The job initiation phase begins and if there is no OVRPRTF, the system looks at the following values:

  1. The output queue value in the job description.
  2. The output queue value in the user profile.
  3. The output queue value in the workstation description.
  4. The printer device value in the job description.
  5. The printer device value in the user profile.
  6. The printer device value in the workstation description.
  7. The system value Default printer (QPRTDEV). If the printer identified in the system value does not exist, the output goes to the QPRINT output queue.
3 / Where can I download a manual for BOSaNOVA Web?
4 / How can I get the latest version of BNW to work with Java 7

Manually create three folders under the Users folder, example below:

C:\Users\brobinson.BOSANOVA\AppData\LocalLow\Sun\Java\Deployment\cache\javapi\v1.0\file

Cache is there but you just have to manually create the rest.

NOTE: AppData is a hidden folder. To unhide from Windows Explorer select Organize -> Folder and Search Options. Under the View Tab check Show hidden files, folders, and drives. AppData will now be available.

5 / Do you have any suggestions on how to get the BNW client and spooler to install on a Windows 7 PC?

There are a few suggestions in the document below - if the issue continues after trying the steps, please call Tech Support

Suggestions to install and run the BNW client on a Windows 7 machine.pdf

6 / I can no longer run the BNW plugin in Chrome what changed?

As of April 2015 NPAPI support is disabled in Google Chrome and all browser extensions that require NPAPI plugins will be unpublished from the Chrome Web Store

Previous to September 2015 there is a work around by going to chrome://flags/#enable-npapi in your Chrome browser. Find Enable NPAPI Mac, Windows Enables the use of NPAPI plugins #enable-npapi and Enable it.

BOSaNOVA Secure
1 / iSeries printing - my print job is not going to my printer - why?

The job initiation phase begins and if there is no OVRPRTF, the system looks at the following values:

  1. The output queue value in the job description.
  2. The output queue value in the user profile.
  3. The output queue value in the workstation description.
  4. The printer device value in the job description.
  5. The printer device value in the user profile.
  6. The printer device value in the workstation description.
  7. The system value Default printer (QPRTDEV). If the printer identified in the system value does not exist, the output goes to the QPRINT output queue.
2 / How can I get a license for my purchased WEB version of BOSaNOVA Secure?

Please see the video below to learn how to apply the .BNL license file. Please be aware this is only for the older WEB version of BOSaNOVA Secure.

LicenseBOSSecure.swf

3 / Where can I download BOSaNOVA Secure version 8?

For both 64-bit and 32-bit OS:

Click Here to download BOSaNOVA Secure

4 / Where can I find a manual for BOSaNOVA Secure version 8?
5 / How do I update my evaluation of Version 8 BOSaNOVA Secure to a licened copy.

Once you have received your CD key from 10ZiG you will need to run the original executable again. when you get to the screen to enter the CD key, enter your key including dashes then select next.

Continue selecting next until you come to the modification screen. Select Modify and highlight the evalution install and check Update License - select Next and follow through to the end. Your BOSaNOVA Secure is now licened.

VMware Horizon - Linux Thin Client
1 / I am no longer able to connect to virtual desktops using PCoIP - I get a black screen or it just closes out.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1022830

Upgrading VMware Tools in a virtual desktop causes PCoIP connections to fail

Symptoms

  • Connections to virtual desktops using PCoIP fail
  • You are no longer able to connect to virtual desktops using PCoIP
  • You have recently updated VMware Tools

    For example, you have installed ESX 4.0 Update 2, which updates VMware Tools, and you are no longer able to connect to virtual desktops using PCoIP

Resolution

Prevention

To avoid this issue, do not upgrade to ESX 4.0 Update 2 if you are using View 4.x with PCoIP.

OR

You can install VMware Tools for ESX 4.0 Update 2 without the SVGA driver.

To install without the SVGA driver, after upgrading you VMware Tools package on ESX host, from vSphere Client:

  1. Right-click on the guest, and click Guest > Install/Upgrade VMware Tools.
  2. Ensure Automatic Tools Upgrade is selected
  3. Copy and paste the following text as it applies to your environment into Advanced Options:

    Note: Do note include line breaks when you copy the text. The line breaks are for formatting purposes only.

    For x86 guests:
    /s /v "/qn REINSTALLMODE=voums REINSTALL=WYSE,VMXNet,VMCI,Mouse,MemCtl,Hgfs,VSS,VMXNet3,vmdesched,ThinPrint,Sync,
    PVSCSI,Debug,BootCamp,Audio,Buslogic,VICFSDK,VAssertSDK,Toolbox,Upgrader,GuestSDK,
    PerfMon,Common,microsoft_dlls_x86,ArchSpecific"

    For x64 guests:
    /s /v "/qn REINSTALLMODE=voums REINSTALL=WYSE,VMXNet,VMCI,Mouse,MemCtl,Hgfs,VSS,VMXNet3,vmdesched,ThinPrint,Sync,
    PVSCSI,Debug,BootCamp,Audio,Buslogic,VICFSDK,VAssertSDK,Toolbox,Upgrader,
    GuestSDK,PerfMon,Common,microsoft_dlls_x64,ArchSpecific"
  4. Click OK. VMware Tools automatically upgrades in the guest, and the guest reboots.

Workaround

For customers that do not have a requirement to use PCoIP, you can use RDP. For more information on using RDP, see the VMware View Administration Guide.

For customers that are experiencing the issue and want to continue using PCoIP, use this workaround:

Note: VMware recommends that you have VMware View 4.0.1 installed prior to performing these steps.

  1. Log in to the affected virtual machine(s) with Administrator rights. This is any virtual machine that has the VMware Tools shipped with ESX 4.0 Update 2 installed.
  2. Rename the C:\Program File\Common Files\VMware\Drivers\Video folder to C:\Program File\Common Files\VMware\Drivers\Video-OLD.
  3. From a working virtual machine, copy the C:\Program File\Common Files\Vmware\Drivers\Video folder to C:\Program File\Common Files\Vmware\Drivers\ on an affected virtual machine.
  4. Click Start > Settings > Control Panel > System.
  5. Click the Hardware tab and click Device Manager.
  6. Expand Display Adapters.
  7. Choose VMWARE SVGA II. Right-click on it and choose Properties.
  8. Click the Driver tab. You are presented with the SVGA driver properties.

    The version is 11.6.0.34 (Driver Date 01/03/2010).
  9. Click Update Driver. The Hardware Update wizard displays.
  10. When prompted with the question, "Can windows connect to Windows Update to search for software?", click No, not at this time and click Next.
  11. When prompted with the question, "What do you want the wizard to do", click Install from a list or specific location (Advanced) and click Next.
  12. Click Don't search. I will choose the driver to install and click Next.
  13. On the next screen, you are presented a list of two or more VMWARE SVGA II Versions to choose from. For example:

    VMWARE SVGA II Version: 11.6.0.31 (21/09/2009)
    VMWARE SVGA II Version: 11.6.0.32 (24/09/2009)
    VMWARE SVGA II Version: 11.6.0.34 (01/03/2010)

    Choose VMWARE SVGA II Version: 11.6.0.32 (24/09/2009).
  14. Click Next. The driver begins installing.
  15. Click Continue Anyway when Windows notifies you that VMware SVGA II has not passed Windows logo testing.

    The driver install completes.
  16. Click Finish.
  17. Click YES when prompted to restart your computer.
  18. Verify that PCoIP is now working.

Note: VMware is investigating a permanent fix for the issue so our customers can upgrade to ESX 4.0 Update 2 without experiencing this issue.

We will update this article with more information as it becomes available.

Update History

06/16/10 - Added RDP workaround for customers that don't have a strict PCoIP requirement 06/16/10 - Added preventative steps and extensive workaround for customers using PCoIP

2 / I am trying to connect to a Windows 7 VM via RDP protocol and I cannot get dual monitors to work.

PCoIP protocol is recommended for dual monitors. If using RDP protocol please refer to this article.

http://social.technet.microsoft.com/Forums/en/windowsserver2008r2rds/thread/03f73444-5755-402e-8b71-efffec2a89ba

3 / When running a PowerPoint Presentation on a VM using VMware View Client is runs extremely slow.

VMware suggests to change the default video driver in the VM from "VMware SVGA 3D (Microsoft Corporation - DDM)" to the VMware driver from "c:\program files\common files\vmware\drivers\video"

4 / A duplicate copy of the same attached USB printer is seen inside the virtual desktop.

The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.

RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.

To correct this issue, disable RDP printer redirection using either a registry key or a policy:

  • Modify the following registry key:
  • HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters

    Set the value to false

5 / Trying to connect to a Windows 7 VM and just get a black screen which eventually disconnects.

In the Device Manager, if you find that the video driver is listed as VMware SVGA 3D, you have to update it to VMware SVGA II. You can find the driver in C:\Program Files\Common Files\VMware\Drivers\video.

6 / When I start a Linux VMware View session or attempt to select a VM desktop it immediately returns to the Connection Manager.

VMware View 5 is designed for security and by default requires a secure https connection using a preinstalled certificate.

If you are not using an https or secure connection to your VMware View Server then follow these steps.

  • When creating the connection on your 10ZiG thin client, choose the Advanced Tab and uncheck the Disconnect from server on logoff.
  • Now connect as normal to your VMware View Server as normal but you will now notice this prompt alerting that the Server is unsecure. On the initial set up of the connection.
  • Now click on File, Preferences
  • In the Preferences window change the Default connection type to ALLOW…(Not Secure) and click OK.
  • Now click on File, Quit
  • Choose your connection and click Connect and proceed to log on as normal and select your desktop.
7 / I am trying to set up my VMware View Connection Server 5.1 to use a self-signed certificate but it does recognize it as valid.

VMware View Connection Server now requires an SSL certificate that is signed by a CA (certificate authority) and that your clients can validate. To improve the security of VMware View deployments, VMware is deprecating support for View Client authentication and brokering over a non-secured HTTP connection. In the past, you could use the default self-signed certificate that is generated in the absence of a CA-signed certificate. With View 5.1, you must replace the default self-signed certificate as soon as possible. Self-signed certificates are shown as invalid in View Administrator.

8 / How can I install CA certificates on the 8848v and 5848v?

Linux is diffrent that a WES OS in that you must manually install the certificate from a USB thumb drive

Go into Settings - Security and check Enable Installation from USB Storage


Copy the certificates in .crt or .pem format including the root and intermediate and place the USB thumb drive in the thin client. Once the thin client detects the USB thumb drive and sees the certificates it will present the following menu

Once the certificates are uploaded you can see them by taking the option for settings as seen below:

Select the certificates ICON

From the certificate option you can view the imported certificates and highlight then select Show for certificate details.

Change to view source of Base Certificates which have been preinstalled. Many of the common certificates are installed but if the required base certificate is one that has not been installed it must be installed using the USB method.

9 / I am using VMware Horizon View Administrator and Agent 5.3 but I cannot get my USB webcam to pass-through to the desktop from a Linux thin client.

Time to change the way we think! VMview no longer supports Webcams as USB devices! From VMware 2.2 they now use Real Time Audio Visual drivers RTAV (VMware's Remote Experience package must be installed on the desktop).

Since Linux still sees the device natively changes must be made in the USB redirection on the thin client. From the control panel/settings select USB Redirection and find the webcam and set it to be EXCLUDED as a USB Device.

The camera will work just fine for Skype, websites or any program/page that is looking for a webcam device. Please NOTE that the downloaded programs that come with the drivers for the cameras such as Logitech and Microsoft packages query the USB for the camera, so they do not work! You can test the webcam using www.test-my-cam.com

ThinDesktop™
1 / My XPe thin client is running ThinLaunch Thin Desktop™ and periodically it shuts down on its own?

Previously when the thin client was shipped it had the power options set to Portable/Laptop and if Thin Desktop™ was installed without making any changes, the user ThinLaunch Thin Desktop creates will have the same power setting. Please contact Tech Support for further assistance on correcting the power setting.


2 / When using Thin Desktop™, how can I regain access to the Windows desktop?

To regain access to the windows desktop, press CTRL-ALT-DEL and select logoff from the dialog. Upon logoff, hold down the SHIFT key to allow Windows to display the logon dialog. At this point, any local or domain user who has the appropriate permission can logon to the system and see a normal Windows desktop. See the below figures on how to complete.


After pressing CTRL-ALT-DEL click on Log Off…

Confirm by clicking Log Off and hold down the shift key

Change the ThinDesktopUser to another valid user and the desktop interface will reappear

3 / How do I Configure Thin Desktop™ with Citrix ICA?

To use Thin Desktop™ with the Citrix ICA client, also known as XenApp, it is necessary to configure Thin Desktop™ to launch wfica32.exe directly instead of using Program Neighborhood (pn.exe). To do this requires an ICA file to be created with the appropriate connection information. The following describes the procedure to create an ICA file:

  1. Create an ICA file from the Citrix published application manager tool.
  2. Copy the ICA file to the client where Thin Desktop™ is installed. Be sure to place the ICA file in an area where the local Users group has read access rights.
  3. Configure Thin Desktop™ to launch wfica32.exe with the path of the ICA file passed as a parameter. The following is an example: “C:\Program Files\Citrix\ICA Client\wfica32.exe” c:\myfile.ica
  4. Log off the machine to verify Thin Desktop™ correctly launches the Citrix connection.

Note: If Thin Desktop appears to launch the client connection repeatedly, change the command to be wfcrun.exe instead of wfica32.exe.

4 / Can I configure more than one application to launch?

Because Thin Desktop™ only monitors the first process launched, if a second process is spawned from the first process, Thin Desktop™ will not have the ability to monitor the child process to perform a re-launched if it closes prematurely.

5 / Thin Desktop cannot launch the command provided while it works from the standard desktop.

Any command launched by Thin Desktop after startup of Windows is executed in the context of the user session of the local Windows user ThinDesktopUser. As a result, it is necessary to ensure the proper permissions are given to ThinDesktopUser to launch the desired command. Since ThinDesktopUser is also part of the Users group by default, permission could be given to that group instead of the user directly.

6 / Where can I find a quickstart guide for Thin Desktop™?
7 / For customers running ThinDesktop 2.x, if you install Microsoft KB3045999 (released in April), ThinDesktop 2.x will crash.

Please review KB article:

http://kb.thinlaunch.com/article/AA-00225/7/ThinDesktop-2/ThinDesktop-2-Fails-to-Load-Unable-to-load-required-virtual-machine-component.html

Customers will need to uninstall KB3045999, choose not apply it or upgrade to ThinDesktop 3.x before KB3045999 can be applied.

ProximityPrint Q
1 / Where can I download the PPQ software and User Guide?
10ZiG Tablets
1 / How can I create a button configuration as a default for the tablet and export to other users or tablets?

To make changes to the Button Manager setting using the registry do the following:

  1. Open the regedit.exe utility on the unit you have configured the Button Manager settings to suit your needs
  2. Plug a USB Flash Drive into the unit
  3. Go to the registry key "HKEY_CURRENT_USER\Software\DT Research\BtnManagement"
  4. Click on the Files command and select Export…
  5. Give the file (*.reg) a name, may be BM.reg
  6. Save it to the USB Flash Drive
  7. On another unit or a new user profile, you can plug in the USB Flash Drive to load the registry key
  8. Double click on BM.reg (reply yes to add the registry key)
  9. Then reboot the unit
  10. When the unit boots up, the BM settings for the new user account or on the new unit should be identical to the unit or user profile you’ve taken it from
2 / Where can I find a Basic Operation Guide for a 10ZiG 312 XPe Tablet?
3 / Where can I find a Basic Operation Guide for a 10ZiG 362 XPe Tablet?
4 / How can I get CTRL+ALT+DEL to work on a DT315 tablet?

We have a short video to demonstrate how this should work. (Please note this is not a professional video but created to help understand the process) CTRL+ALT+DEL_VIDEO

Download the file below and follow the process detailed in this FAQ.

BM2.2.1.42_KW2.5.0.19_PST1.0.0.24.zip

  1. Please remove the older Button Manager, Keyboard Wedge, and Peripheral Scanning Tool
  2. Reboot
  3. Install the downloaded new version
  4. Reboot
  5. Run Peripheral Scanning Tool first
  6. Reboot
  7. Button should be ready to use

Please be patient as it does take a short while after boot up for the button to work

Zignature Pad
1 / How do I update the firmware on the Zignature Pad (Model #1440 Only)?

Hardware Version 6 ONLY! (scroll down for version 5)

There are two files needed to update the firmware on the Zignature Pad. The latest bin file and the vpupdpad.exe program to update the firmware.

  • Please save the files under %program files%\VPsign\VPort
  • Right click on the VPort Agent icon on the taskbar and click Show Log.
  • Run the vpupdpad.exe from VPort directory and browse the for the downloaded bin file.
  • vpupdpad

  • Press "Start Update" then after click "Close".
  • Wait patiently until the VPad resume shows in the log.
  • In the log window you will see…
  • UpdateZig

  • Wait approx. 30 seconds.
  • Unplug and plug back in pad and your new firmware version will be displayed.

Updating Hardware Version 5

  • To update the firmware just select the update option and restart the VPad by removed the supply power.
  • If necessary, install the driver from " Program Files\VPsign\USB\driver".
  • After power on the VPad will boot in update mode. The LCD will stay blank during this mode.
  • Extract the files to directory on your computer and run the VpsBurnWiz.exe file.
  • Follow the wizard guidance during the update until the VPad will boot with the new firmware. Do not plug off the USB and do not power off the VPad during the update process.
  • Press finish in the update wizard.
  • Done.
2 / How do I calibrate the Zignature Pad?

The Calibration and Firmware Update options were removed from the VpsAgent menu. In order to calibrate or update firmware, it is necessary to:

  • Open command prompt, go to VPort folder, type ‘vpsagent /admin’, DO NOT press Enter
  • Go to VpsAgent icon in notification area (System tray), right-click the vpsagent icon select Exit option and click it.
  • Fast switch to command prompt (see item 1) and press Enter.
  • New the calibration and update options will be available in the agent menu.

calibrate

3 / Where can I find the latest firmware for the Zignature Pad?
4 / Can you auto page forward (Jump) to the pages you need to sign?

No there is no option for a fast forward. The pad securely encrypts the time spent on each page so that in the case where someone brings up the fact that they didn't notice a condition in the small print it is easy to prove. For example if they only spent 8 seconds on that page, or 28 seconds reading a 12 page contract.

5 / Where can I download the latest Zignature Pad software?
6 / Where can I find the latest 10ZiG ZiGnature Pad User Guide?
7 / Where can I find a whitepaper containing information and considerations in regards to ESignatures?
8 / Why does my PDF reader display a notice saying the signatures are invalid or have a problem when the signed document is displayed from ZiGnature Pad?
9 / How do I replace the default 10ZiG logo screen when the pad is not in use?
10 / Where can I find the designer user guide?

Click Here to download the Signature Wizard Designer User Guide.

10ZiG Windows Embedded 7
1 / I am getting virtual memory errors.

Windows Aero is the graphical user interface and the default theme in most editions of Windows Vista and Windows 7 operating systems released by Microsoft. This user interface is very resource intensive, change the desktop theme to the 10ZiG Technology theme which does not use Windows Aero. Right click on the desktop and go to personalize - set the theme to 10ZiG Technology.

2 / Where can I get a quick start guide for a 10ZiG Windows 7 Embedded thin client?
3 / Using RDP 7 and it is extremely slow.

Uncheck all options in the RDP experience tab.

4 / Using dual monitor, one VGA and one DVI, my monitors are flashing on and off continually.

When using dual monitor (VGA and DVI) you will need to change the desktop theme to a non Aero Theme.

5 / I am trying to connect to a Windows 7 VM via RDP protocol and I cannot get dual monitors to work.

PCoIP protocol is recommended for dual monitors. If using RDP protocol please refer to this article.

http://social.technet.microsoft.com/Forums/en/windowsserver2008r2rds/thread/03f73444-5755-402e-8b71-efffec2a89ba

6 / How do I run sysprep on a Windows 7 thin client?

Run sysprep on Windows 7 as follows:

At the c:\windows\system32\sysprep prompt

sysprep /generalize /unattend:c:\xml file location /shutdown

Example for E710 model US: sysprep /generalize /unattend:c:\setup\cloneus.xml /shutdown

Example for E710 model UK: sysprep /generalize /unattend:c:\setup\cloneuk.xml /shutdown

Example for all other models US: sysprep /generalize /unattend:c:\setup\us.xml /shutdown

Example for all other models UK: sysprep /generalize /unattend:c:\setup\uk.xml /shutdown

Below are two xml files that can be used for this process:

usreg.xml

ukreg.xml

7 / I am using the .net Gemalto Smart card reader but I need a driver for it - where can I obtain it?

Click here to download the Gemalto Driver

Input - Gemalto Minidriver for .NET Smart Card

The normal Gemalto card reader work fine with no driver

8 / I am using the hardware model E710 and have video performance issues.

Enter the BIOS and change the shared RAM from 64 to 256

9 / I am getting a message "You have been logged into a temporary profile in Windows 7 computer..."

This temp profile issue can cause missing ICONS on the desktop and loss of Windows 7 customized settings. Restarting or logging off and back on to Windows 7 does not resolve the issue. This temp profile issue rises because of a registry key problem.

To fix the Temporary Profile in Windows 7 Issue follow the steps below:

  1. Log in with temp profile.
  2. Start registry editor by typing regedit in find box in Windows 7.
  3. Navigate the following location in Windows 7.
  4. You will see similar keys under profile list with .bak difference, as shown below.
  5. The correct profile key is marked as bak. Currently your Windows 7 computer logged in with fresh profile with same key. So, rename the new profile key ( without extension .bak) and remove .bak from correct profile key. See below.
  6. Log off and back on with user name and password. You should get your icons and profile settings back in Windows 7.
10 / How can I disable USB RemoteFX redirection?

By default the 10ZiG Win 7 thin clients come with the RemoteFX USB redirection feature enabled.

To turn off RemoteFX redirection, the RemoteFX USB redirection feature must be disabled.

Select Start - Run - gpedit.msc and select OK. In Group Policy, navigate to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Connection Client\RemoteFX USB Device Redirection, and edit “Allow RDP redirection of other supported RemoteFX USB devices from this computer.” Disable the policy. Select OK and reboot the thin client.

Using the RemoteFX USB redirection feature:

  1. On the client, open Remote Desktop Connection. If the tabs are not listed, click Options to expand the dialog box.
  2. On the Local Resources tab, click More to display the Local devices and resources dialog box. If at least one supported RemoteFX USB device is connected, it should be listed in the device tree under Other supported RemoteFX USB devices.

Note: The heading “Other supported RemoteFX USB devices” will only appear if the RemoteFX USB redirection feature is enabled on the client and at least one supported RemoteFX USB device is connected and available for redirection.

11 / How can I configure RemoteFX for an Optimal Experience?

By default the 10ZiG Win 7 clients are shipped with optimize visual experience set to medium.

To configure the experience index for connections when using RemoteFX:

  1. Log on to the thin client as a member of the local Administrators group
  2. Click Start, and in the Search programs and files box, type gpedit.msc, and then press ENTER
  3. Navigate to Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment
  4. Double-click Optimize visual experience when using RemoteFX
  5. In the Screen capture rate (frames per second) box, click Highest (best quality), and then click OK.
  6. In the Screen Image quality box, click Highest (best quality), and then click OK
  7. Restart the thin client
12 / Where can I find a setup guide for Windows 7?
13 / Will the red ATI7000 64MB 64Bit PCI DVI CRT card work in the 67xx series box?

Yes it will work. The problem that still exists is that when you do a warm boot (restart) the fourth monitor does not come up, however if you power down completely and then do a cold boot or a normal power up the fourth monitor will initialize.

14 / Can I install Windows updates on WES 7?

Technically you can but keep in mind:

Verify there is enough space on the the DOM to install the updates.

Either disable write protection or make sure you commit changes after updates have taken place or once it reboots they will be gone.

15 / On the U800 (5617) running WES 7 I am getting a flashing cursor when using HDX on XenDesktop4.

Below is a zip file containting the hotfixes from Citrix

CPR252751.zip

The fix needs to applied to the Xenserver VM that XenDesktop is handing out, it does NOT go on the thin client. Import the .reg file into the VMs registry and the 2 files go here:

C:\Program Files\Citrix\ICAService\PseudoServerInproc.dll
C:\Program Files\Citrix\ICAService\CtxFlashSvc.dll

16 / How can I get my ELO Touch Screen to work with the WES 7 build?

There are a couple of issues with Touch Screens in WES 7

If the touch screen requires a driver and does not take advantage of the native dll’s in Windows 7’s tablet pc support then it will work.

For example the DT Tablet 312 & 362 use the Penmount driver which works in WES 7.

If the touch screen does not require a driver, it will not work in our build of WES 7 even if the touch screen works in Windows 7. There is a component called Tablet PC support in Windows 7 and one of its functions is to provide touch screen support. This component cannot be put into the 10ZiG Technology WES 7 image because it requires a higher license.

ELO Touch Screens will not work in 10ZiG Technology WES 7 builds. We are checking with ELO to see if all models require this component and if they do, ELO will only work in XPe. Once we have a better understanding as to which Touch Screens will work with WES 7 we will provide a list of recommended touch screens.

17 / Where can I find end of lifecycle information on Microsoft software?
18 / I just received a WES 7 thin client and it is set to auto logon as a limited user, how do I get out of it and log in as the administrator?

Press CTRL+ALT+DEL - take the option to LOGOFF. While logging off hold the right shift key and continually tap the left shift key until you are presented with a logon box. Log on as administrator.

19 / My WES 7 units are losing their domain membership.

The reason why this occurs is that domain and PC exchange a secret key behind the scenes and the default time limit on this exchange is 30 days. When EWF is enabled and the PC gets rebooted and the change that has occurred is not saved in the registry. The work around for this is:

  • Start|Run
  • Type regedit
  • Go to key
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\parameters]
  • Locate parameter on right side
  • Disablepasswordchange it is set to 0
  • Change it to a 1
  • Save changes
20 / RDP is running extremely slow, is there anything I can do to improve the speed?

Disable the following services

  • IIS – Microsoft’s Internet Information Services provide the capabilities of a Webserver for your computer.
  • NetMeeting Remote Desktop Sharing — NetMeeting is primarily a VoIP and videoconferencing client for Microsoft Windows, but this service in particular is necessary to remote desktop access.
  • Remote Desktop Help Session Manager – This service is used by the Remote Assistance feature that you can use to allow others remote access to the system to help you troubleshoot problems.
  • Remote Registry – The capabilities provided by the Remote Registry service are frightening to consider from a security perspective. They allow remote users (in theory, only under controlled circumstances) to edit the Windows Registry.
  • Routing and Remote Access – This service bundles a number of capabilities together, capabilities that most system administrators would probably agree should be provided separately. It is rare that any of them should be necessary for a typical desktop system such as Microsoft Windows XP, however, so they can all conveniently be turned off as a single service. Routing and Remote Access provides the ability to use the system as a router and NAT device, as a dialup access gateway, and a VPN server.
  • Simple File Sharing – When a computer is not a part of a Microsoft Windows Domain, it is assumed by the default settings that any and all filesystem shares are meant to be universally accessible. In the real world, however, we should only want to provide shares to very specific, authorized users. As such, Simple File Sharing, which only provides blanket access to shares without exceptions, is not what we want to use for sharing filesystem resources. It is active by default on both MS Windows XP Professional and MS Windows XP Home editions. Unfortunately, this cannot be disabled on MS Windows XP Home. On MS Windows XP Professional, however, you can disable it by opening My Computer -> Tools -> Folder Options, clicking the View tab, and unchecking the Use simple file sharing (Recommended) checkbox in the Advanced settings: pane.
  • SSDP Discovery Service – This service is used to discover UPnP devices on your network, and is required for the Universal Plug and Play Device Host service (see below) to operate.
  • Telnet – The Telnet service is a very old mechanism for providing remote access to a computer, most commonly known from its use in the bad ol’ days of security for remote command shell access on Unix servers. These days, using Telnet to remotely manage a Unix system may be grounds for firing, where an encrypted protocol such as SSH should be used instead.
  • Universal Plug and Play Device Host – Once you have your “Plug and Play” devices installed on your system, it is often the case that you will not need this service again.
  • Windows Messenger Service – Listed in the Services window under the name Messenger, the Windows Messenger Service provides “net send” and “Alerter” functionality. It is unrelated to the Windows Messenger instant messaging client, and is not necessary to use the Windows Messenger IM network.

Here is a link for more info Turning Off Unnecessary Service on Windows XP

21 / Where can I find documentation on how to install a VESA bracket on the 58XX series models
22 / I am trying to get dual HDMI monitors to work on the 58XX (L800) model, each will work but not both at the same time.

Please contact tech support for a BIOS update that will support dual HDMI monitors.

23 / How can I set up a shared network drive for the limited user ThinClientUser?
  1. Log on to the thin client as administrator
  2. Change the ThinClientUser profile to an administrator.
  3. Move the DOS prompt into the startup for ThinClientUser
  4. Type regedit at the DOS prompt and modify the following entries setting them to 0
    • [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]

      "NoNetConnectDisconnect"=dword:00000001"NoNetworkConnections"=dword:00000001"NoStartMenuNetworkPlaces"=dword:00000001
    • [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Network]

      "NoEntireNetwork"=dword:00000001
  5. Map the network drives
  6. Once the drives are mapped remove the DOS prompt from the ThinClientUser startup and revert the user priviledges
  7. If EWF is on make certain you save changes
10ZiG Windows Embedded 10
1 / What is UWF and how do I use it?
2 / Where can I find a QSG for Windows 10 loT?
10ZiG Windows Embedded 8
1 / I am trying to get dual HDMI monitors to work on the 58XX (L800) model, each will work but not both at the same time.

Please contact tech support for a BIOS update that will support dual HDMI monitors.

2 / How can I set up Windows 8 so that when the unit automatically logs in as ThinClientUser it starts an RDP connection and does nothing else?

Click Here for step by step instructions on how to lock down your Embedded Windows 8 thin client.

Once you have performed the necessary registry edit explained in the pdf, the following video demonstrates the lock down process.


3 / What is UWF and how do I use it?
4 / Where can I download a Win 8 Quick Start Guide?
CE Thin Clients
1 / How can I configure a USB attached printer in an RDP sessions to a Windows server?

In order to do printing to a Thin Client printer via Windows or RDP, the LTC needs a static IP address and then add a printer in windows and make it local and create a a Standard TCP/IP port pointing at the IP address of the LTC. Then share the printer on the Terminal services server and use it in the RDP session. This is necessary because the LTC does not tell windows what type printer it has connected to it so Windows cannot determine which driver to use you have to tell it. This should then allow you to print to the USB printer from RDP.

2 / Are there any limits on the types of printers my CE thin client can support?

The CE units do not support printers that use the LIDIL printer language.

3 / How do I configure a remote OUTQ on the AS/400 (iSeries) so I can print to my attached printer via IP?

CRTOUTQ OUTQ(MYOUTQ) +

RMTSYS(¨*INTNETADR) +
RMTPRTQ('usb') +
CNNTYPE(*IP) +
TRANSFORM(*YES) +
MFRTYPMDL(*NECP2) +
WSCST(QGPL/NECP2) +
INTNETADR(10.1.1.63) ====> IP of the network
Then issue the STRRMTWTR OUTQ(MYOUTQ)
4 / Where can I find a CE Thin Client Manual?
5 / Where can I find a CE Tablet Manual?
6 / How do I restore a unit that has an OS prior to CE 5.0 Pro to factory defaults?

To restore the registry of a unit that has an OS prior to CE 5.0 Pro to factory default, you have to delete or edit the registry file saved on the DOM.

There are three options:

  1. - turn on the unit and during first stage of boot (Bos splash bitmap with progress bar) press Ctrl+C to exit the boot program and go to the DOS prompt. The text color is black so you cannot see what you are typing.
  2. - type cd docume~1

    - type echo a > system.hv

    - reboot the terminal


  3. - boot the device from an USB device with DOS
  4. - type d: or c: to point the DOM (with a bios version the DOM drive letter is "d:" with other bios the DOM is "c:")

    - type cd docume~1

    - type echo a > system.hv

    - reboot the terminal


  5. - ftp to unit's IP
  6. - sign in with admin admin

    - type bin

    - get defpar

    - reboot it is back to factory defaults.

7 / I configured a 5250 printer and 5250 display session. Display session comes up and the II is in blue so it is active but if you click on it nothing happens. You can select CTRL ALT DOWN and move to it and then select I to get back to the display session but then once again I cannot select the printer.

The program was designed to perform this way in TBT/WBT mode. To view it normally you must run in Desktop mode.

8 / I cannot get any USB printers, keyboards or mice to work on my on my U700 or G700 CE thin client?

If this happens you will need to change a parameter in the U700 or G700 BIOS in order for the WINCE to work with USB Keyboard, mouse and printer. In the BIOS, (DEL key on boot) go into "Integrated Peripheral" and then change the "USB Operation Mode" to Full/LOW Speed. **NOTE** If this happens we apologize as it should have been changed prior to shipping.

9 / How do I go between multiple RDP sessions when in WBT mode?

Make sure the Keyboard option in Local Resource is set to On the Local Computer. You will find it in the Control Panel under RDP Global Settings under the Local Resource Tab and in the session connection itself. Once this is set use CTRL + ALT + up or down arrow key. See images below:

10 / Where can I find instructions for mounting bracket installation?
11 / Is the Bluetooth profile on the CE Tablets HID or SPP?

It depends on the peripheral:

When pairing with a Bluetooth mouse or keyboard it uses HID.

When pairing with a Bluetooth printer it uses SPP.

12 / I have a WTC-1000 model G700 and none of the USB ports work, including USB keyboard and mouse

A BIOS setting needs to be changed. In Integrated Peripherals - set USB Speed from High Speed to Full/Low Speed.

13 / How can I put a custom wallpaper on my CE WTC-1000 thin client?

The firmware level must 5.2.18 or higher

  • Put the thin client "desktop" modality
  • Browse My Device and you should see an ICON for storage
  • Browse Storage to find a subdirectory called Wallpaper
  • Copy *.bmp files from a USB drive to this subdirectory
  • From Terminal Properties - Desktop - Advanced options, browse to \storage\wallpaper
  • Select the desktop background

NOTE: DO NOT delete any existing files in Storage (CMload.exe and the U720 directory). Otherwise \\storage can be used for any other type of local file storage. On factory default, the files on storage DO NOT get deleted.

14 / Adding a USB printer on my WTC-400 but I don't see the option for USB when I am adding it?

The port will show up as LPT2 instead of a USB port.

15 / My USB printer will not print - looks like it spools but nothing happens.

Check to make sure the USB cable is 1.1 as the WTC-400 only supports USB 1.1, not 2.0. Also, make sure the printer is not an LIDIL printer as any LIDIL printers will not work.

16 / I am not able to input an IP address for the printer path - I need to be able to do this.

The WTC only supports SAMBA shared printers and needs a name such as \\PCNAME\printersharename. If trying to connect to a network printer put it on a server and share it and then the WTC can connect to it.

17 / How do I set up my CE.NET unit to do a print screen from my 5250 session?

The CE.net print screen functionality is working. The keyboard print screen key and the File|Print/Toolbar have different settings

If you go to the Print Screen configuration page shown in the image, you will see there is a setting for Print Screen menu option and a setting for the Print Screen key.

The setting of the Print screen key is shown below this:

Print Screen Config

By default the Print Screen menu option (File|Print and toolbar printer icon) are set to print locally (directly to a printer on the COM or LPT ports). You can change this using the combo to print thru host or disable it.

To change this, you need to Edit the keyboard mapping using the Edit button next to the keyboard type on the General page.

18 / How do I connect a printer in an RDP session on an LTC/WTC unit?
  1. Edit the properties of the session or Add it when creating the session, this is done on the “Options” tab of the session.
  2. RDP Printer

  3. For the driver name enter the name of the driver as it would appear in Windows, i.e. HP Laserjet 3300 PCL6. When the session connects it should connect the printer automatically to the Terminal Services Server and make it available to the user connecting the session. This is only available with connecting to a Windows 2003 TS server and when version 5 is selected on the RDP session in the Options Tab.
19 / How is printing through the browser (as well through Office viewers and Acrobat Reader) handled in our WINCE Terminal?

The standard support for printing is through LPT, COM, USB and network printer (which means shared printers). For a customer in Italy we implement the LPR and RAW protocols in order to be able to print to a standard TCP/IP printer supporting either LPR or RAW. This implementation is unique and no one else has it available.

Unfortunately due to a lack of windows spooling system in the WINCE, there are some limitations that you should be aware. First, if there is no feedback about any of the printing errors (such as end of paper, offline, generic errors and so on). Second, the printing process is not initiated as a separate task. In other words, when you print from the browser the entire system is tied to the print process and the resources will not be released until the print job is completed. Using RAW instead of LPR is a little bit better but still until the print job has been printed the Terminal stays locked up.

R&D's suggestion is to use RAW instead of LPR, but still be aware of this lock situation.

20 / How do I set up my CE terminal to print using RAW via a browser?

Set the printer up in the standard WINCE Printer Configuration page depending on the application - select Printer Configuration:


Print Browser




Print Browser 2



In the Net Path field you have to enter the network printer address path.

To print RAW, enter this "non-standard" command:

//:

Example: raw://192.168.0.12:9100

21 / How do I set up my CE mail client to print using RAW printing?